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Is there an Trustpilot outage?

Trustpilot status: Systems Active

Last checked: 7 minutes ago

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Trustpilot outages and incidents

Outage and incident data over the last 30 days for Trustpilot.

There have been 1 outages or incidents for Trustpilot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Trustpilot

Outlogger tracks the status of these components for Xero:

emails Active
APIs Active
Business Portal Active
TrustBoxes Active
www.trustpilot.com Active
custom template Active
default-template Active
apps.trustpilot.com Active
blog.trustpilot.com Active
business.trustpilot.com Active
investors.trustpilot.com Active
legal.trustpilot.com Active
press.trustpilot.com Active
Component Status
emails Active
Active
APIs Active
Business Portal Active
TrustBoxes Active
www.trustpilot.com Active
Active
custom template Active
default-template Active
Active
apps.trustpilot.com Active
blog.trustpilot.com Active
business.trustpilot.com Active
investors.trustpilot.com Active
legal.trustpilot.com Active
press.trustpilot.com Active

Latest Trustpilot outages and incidents.

View the latest incidents for Trustpilot and check for official updates:

Updates:

  • Time: Oct. 10, 2024, 9:05 p.m.
    Status: Resolved
    Update: We're happy to share that the backlog of review invitation emails has been cleared. Thank you for your patience and understanding.
  • Time: Oct. 10, 2024, 6:48 p.m.
    Status: Monitoring
    Update: We have identified and resolve the issue causing delays to review invitation emails being delivered. We estimate that the backlog of pending review invitation emails should be cleared in ~2-3 hours. We'll provide a further update by 21:00 UTC.
  • Time: Oct. 10, 2024, 4:20 p.m.
    Status: Investigating
    Update: We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 19:00 UTC.
  • Time: Oct. 10, 2024, 2:58 p.m.
    Status: Investigating
    Update: We continue to investigate the root cause of these email invitation delays, and we will provide a further update by 16:00 UTC.
  • Time: Oct. 10, 2024, 1:56 p.m.
    Status: Investigating
    Update: We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 15:00 UTC.
  • Time: Oct. 10, 2024, 1:13 p.m.
    Status: Investigating
    Update: We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating and aim to provide a further update by 14:00 UTC.

Updates:

  • Time: Oct. 10, 2024, 9:38 a.m.
    Status: Resolved
    Update: The email backlog has been cleared, and business email delivery has returned to normal operations.
  • Time: Oct. 10, 2024, 7:59 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 9, 2024, 1:30 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 9, 2024, 10:15 a.m.
    Status: Investigating
    Update: We are currently investigating a service disruption with the sending of business-related emails.

Updates:

  • Time: Sept. 10, 2024, 10:07 a.m.
    Status: Resolved
    Update: Our engineering teams have cleared the queue, all invitations is now sent out.
  • Time: Sept. 10, 2024, 8:07 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 10, 2024, 8:06 a.m.
    Status: Monitoring
    Update: Invitation emails using custom templates that were scheduled to be sent between approximately Monday, 9 September at 13:00 and Monday, 9 September at 13:30 UTC are currently queued, and our engineering teams are working to clear this queue.

Updates:

  • Time: Sept. 7, 2024, 8:02 a.m.
    Status: Resolved
    Update: The test invitation feature has been re-enabled and all platform features are fully operational. We appreciate your patience.
  • Time: Sept. 7, 2024, 7:08 a.m.
    Status: Monitoring
    Update: The backlog of queued emails has been cleared, the test invitation feature remains disabled at this time. We appreciate your patience.
  • Time: Sept. 6, 2024, 10:45 a.m.
    Status: Monitoring
    Update: We are implementing a partial fix and expect all emails to be sent moving forward. Note that our test invitation feature will be disabled while our systems clear the backlog of queued emails to be sent. We appreciate your patience.
  • Time: Sept. 6, 2024, 7 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. We appreciate your patience.
  • Time: Sept. 5, 2024, 10:44 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 5, 2024, 7:01 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 5, 2024, 3 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 5, 2024, 2:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 5, 2024, 2:50 p.m.
    Status: Investigating
    Update: We are currently Investigating a service disruption for the sending of review invitations using a custom template.

Updates:

  • Time: July 19, 2024, 7:33 p.m.
    Status: Resolved
    Update: We're happy to confirm that the backlog of delayed review invitation emails has been cleared. Thanks for your patience.
  • Time: July 19, 2024, 7:09 p.m.
    Status: Monitoring
    Update: We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.
  • Time: July 19, 2024, 7:08 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 19, 2024, 6:14 p.m.
    Status: Identified
    Update: We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.

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Frequently Asked Questions - Trustpilot

Is there a Trustpilot outage?
The current status of Trustpilot is: Systems Active
Where can I find the official status page of Trustpilot?
The official status page for Trustpilot is here
How can I get notified if Trustpilot is down or experiencing an outage?
To get notified of any status changes to Trustpilot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Trustpilot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Trustpilot do?
Trustpilot is a platform for consumer reviews. Read, write, and share reviews to get the real inside story from shoppers like you.

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