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Is there an Turtl outage?

Turtl status: Systems Active

Last checked: 5 minutes ago

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Turtl outages and incidents

Outage and incident data over the last 30 days for Turtl.

There have been 0 outages or incidents for Turtl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Turtl

Outlogger tracks the status of these components for Xero:

Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active
Component Status
Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active

Latest Turtl outages and incidents.

View the latest incidents for Turtl and check for official updates:

Updates:

  • Time: March 5, 2021, 12:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2021, 12:29 p.m.
    Status: Investigating
    Update: A fix has been implemented and the issue is resolved.
  • Time: March 5, 2021, 11:56 a.m.
    Status: Investigating
    Update: We are investigating a potential incident affecting some users being able to edit their Docs. Please check back here for updates.

Updates:

  • Time: March 5, 2021, 12:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2021, 12:29 p.m.
    Status: Investigating
    Update: A fix has been implemented and the issue is resolved.
  • Time: March 5, 2021, 11:56 a.m.
    Status: Investigating
    Update: We are investigating a potential incident affecting some users being able to edit their Docs. Please check back here for updates.

Updates:

  • Time: Feb. 10, 2021, 10:41 p.m.
    Status: Resolved
    Update: Our third-party provider has implemented a fix. We have tested this in Turtl and confirm that all is back up and running.
  • Time: Feb. 10, 2021, 9:42 p.m.
    Status: Identified
    Update: Our third party service has has identified the issue and are working on a resolution.
  • Time: Feb. 10, 2021, 8:36 p.m.
    Status: Investigating
    Update: Our third party service for image uploads is still investigating the issues on their end. We will be updating this page with more details as we have them.
  • Time: Feb. 10, 2021, 7:56 p.m.
    Status: Investigating
    Update: Our third party service for image uploads is experiencing much slower requests than usual, causing image uploads to timeout. We are in conversation with them and they are investigating the issue. If you experience problems it may take a few tries for your images to upload. If you need to chat to someone, get in touch with [email protected].

Updates:

  • Time: Feb. 10, 2021, 10:41 p.m.
    Status: Resolved
    Update: Our third-party provider has implemented a fix. We have tested this in Turtl and confirm that all is back up and running.
  • Time: Feb. 10, 2021, 9:42 p.m.
    Status: Identified
    Update: Our third party service has has identified the issue and are working on a resolution.
  • Time: Feb. 10, 2021, 8:36 p.m.
    Status: Investigating
    Update: Our third party service for image uploads is still investigating the issues on their end. We will be updating this page with more details as we have them.
  • Time: Feb. 10, 2021, 7:56 p.m.
    Status: Investigating
    Update: Our third party service for image uploads is experiencing much slower requests than usual, causing image uploads to timeout. We are in conversation with them and they are investigating the issue. If you experience problems it may take a few tries for your images to upload. If you need to chat to someone, get in touch with [email protected].

Updates:

  • Time: Feb. 10, 2021, 4:47 p.m.
    Status: Resolved
    Update: A fix has been deployed and we are monitoring the situation. Please let us know if you have any questions at [email protected]
  • Time: Feb. 10, 2021, 4:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 10, 2021, 4:29 p.m.
    Status: Investigating
    Update: We are currently investigating an incident in which all saving fails in the editor. If you have any questions please contact us at [email protected]

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Frequently Asked Questions - Turtl

Is there a Turtl outage?
The current status of Turtl is: Systems Active
Where can I find the official status page of Turtl?
The official status page for Turtl is here
How can I get notified if Turtl is down or experiencing an outage?
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