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Is there an Turtl outage?

Turtl status: Systems Active

Last checked: 9 minutes ago

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Turtl outages and incidents

Outage and incident data over the last 30 days for Turtl.

There have been 0 outages or incidents for Turtl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Turtl

Outlogger tracks the status of these components for Xero:

Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active
Component Status
Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active

Latest Turtl outages and incidents.

View the latest incidents for Turtl and check for official updates:

Updates:

  • Time: Feb. 10, 2021, 4:47 p.m.
    Status: Resolved
    Update: A fix has been deployed and we are monitoring the situation. Please let us know if you have any questions at [email protected]
  • Time: Feb. 10, 2021, 4:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 10, 2021, 4:29 p.m.
    Status: Investigating
    Update: We are currently investigating an incident in which all saving fails in the editor. If you have any questions please contact us at [email protected]

Updates:

  • Time: Jan. 12, 2021, 5:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2021, 5:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2021, 4:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Please contact [email protected] if you have any questions.
  • Time: Jan. 12, 2021, 4:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Please contact [email protected] if you have any questions.
  • Time: Jan. 12, 2021, 4:17 p.m.
    Status: Identified
    Update: Our CDN is currently implementing a fix. We will continue to update as soon as we can with new information.
  • Time: Jan. 12, 2021, 4:17 p.m.
    Status: Identified
    Update: Our CDN is currently implementing a fix. We will continue to update as soon as we can with new information.
  • Time: Jan. 12, 2021, 3:56 p.m.
    Status: Identified
    Update: We have identified an incident resulting in partial degradation of services due to intermittent outages with our CDN, Fastly. We will update as soon as we have any new information. Please check back here for updates or contact [email protected] if you have any questions.

Updates:

  • Time: Oct. 9, 2020, 7:22 p.m.
    Status: Resolved
    Update: The issue with our third-party service for file uploads has now been resolved. They are now seeing decreased error rates, as well as the network traffic stabilising.
  • Time: Oct. 9, 2020, 5:22 p.m.
    Status: Monitoring
    Update: Our third party service has made adjustments to our infrastructure and monitoring the situation. If you experience problems please get in touch with [email protected].
  • Time: Oct. 9, 2020, 3:31 p.m.
    Status: Identified
    Update: Our third party service for file uploads is experiencing much slower requests than usual, causing file uploads to timeout. They are investigating the issue. If you experience problems it may take a few tries for your files to upload. If you need to chat to someone, get in touch with [email protected].

Updates:

  • Time: Oct. 9, 2020, 7:22 p.m.
    Status: Resolved
    Update: The issue with our third-party service for file uploads has now been resolved. They are now seeing decreased error rates, as well as the network traffic stabilising.
  • Time: Oct. 9, 2020, 5:22 p.m.
    Status: Monitoring
    Update: Our third party service has made adjustments to our infrastructure and monitoring the situation. If you experience problems please get in touch with [email protected].
  • Time: Oct. 9, 2020, 3:31 p.m.
    Status: Identified
    Update: Our third party service for file uploads is experiencing much slower requests than usual, causing file uploads to timeout. They are investigating the issue. If you experience problems it may take a few tries for your files to upload. If you need to chat to someone, get in touch with [email protected].

Updates:

  • Time: Sept. 30, 2020, 4:47 p.m.
    Status: Resolved
    Update: Our third-party provider has now resolved their issues. We have tested this in Turtl and confirm that all is back up and running.
  • Time: Sept. 30, 2020, 4:10 p.m.
    Status: Identified
    Update: Our third party service for image uploads is experiencing much slower requests than usual, causing image uploads to timeout. We are in conversation with them and they are investigating the issue. If you experience problems it may take a few tries for your images to upload. If you need to chat to someone, get in touch with [email protected].

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Frequently Asked Questions - Turtl

Is there a Turtl outage?
The current status of Turtl is: Systems Active
Where can I find the official status page of Turtl?
The official status page for Turtl is here
How can I get notified if Turtl is down or experiencing an outage?
To get notified of any status changes to Turtl, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Turtl every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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