Is there an UiPath outage?
UiPath status: Systems Active
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for UiPath and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for UiPath and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for UiPath.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Action Center | Active |
| AI Center | Active |
| Apps | Active |
| Automation Cloud | Active |
| Automation Hub | Active |
| Automation Ops | Active |
| Autopilot for Everyone | Active |
| Cloud Robots - VM | Active |
| Communications Mining | Active |
| Computer Vision | Active |
| Context Grounding | Active |
| Customer Portal | Active |
| Data Service | Active |
| Documentation Portal | Active |
| Document Understanding | Active |
| Insights | Active |
| Integration Service | Active |
| Marketplace | Active |
| Orchestrator | Active |
| Process Mining | Active |
| Serverless Robots | Active |
| Solutions Management | Active |
| Studio Web | Active |
| Task Mining | Active |
| Test Manager | Active |
View the latest incidents for UiPath and check for official updates:
Description: # Background context UiPath Automation Cloud stores the source of truth for all licenses on a centralized server. As our pricing strategy changes, new SKUs are created and added to licenses. For some of these operations, a maintenance service is used to change licenses. This includes updating the license structure to match new SKUs. After changes are applied, the effects are propagated to commercial cloud scale units. Changes come in the form of entitlements granted or revoked. # Customer impact During a maintenance operation, some of the existing SKUs from licenses were accidentally removed. This caused some entitlements to be revoked. As a result, some customers lost access to Automation Hub, AiCenter, Document Understanding, Communications Mining, Process Mining, and Test Manager between 2024-07-12 13:43 UTC and 2024-07-13 00:09 UTC. Also, a few other capabilities were lost. These include real-time monitoring in Insights, dashboards in Insights, and a disconnected proxy in Orchestrator. The impact was only on customer access to the affected services and capabilities. It did not cause any loss of resources or downtime of running workflows. # Root cause A bug in our licensing maintenance tool caused the update operation to remove some SKUs from licenses. This caused us to lose access to some services and capabilities. # Detection A few customers reported a loss of capability and UiPath on-call engineers were notified. They confirmed the scope of the outage and updated [status.uipath.com](http://status.uipath.com/). # Response Our platform team re-enabled affected services, restoring access. The licensing team re-added the missing data on licenses and fixed the to remaining capabilities that were lost. # Follow up To prevent such a situation from happening again, we are changing the way we operate license updates. * Introduce a detection and prevention mechanism for unexpected entitlement changes by rolling out entitlement changes in a delayed and controlled way. After a maintenance change, many changes would accumulate. Then the changes can be observed. If unexpected changes appear, such as mass revocation of entitlements, then propagation is prevented. * Introduce a faster rollback capability at the source of license changes. This will work by introducing snapshots of changes and a way to revert changes done by the maintenance tool.
Status: Postmortem
Impact: None | Started At: July 12, 2024, 5:52 p.m.
Description: Team has identified an issue with action apps which in preview and expected to go GA in coming days.
Status: Resolved
Impact: Major | Started At: July 9, 2024, 2:43 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: July 2, 2024, 1:15 p.m.
Description: The incident has been resolved. We observed that our internal service calls in the UK region began failing due to a recent configuration change. We were able to mitigate and restore connectivity by reverting the config change.
Status: Resolved
Impact: Minor | Started At: June 28, 2024, 11:25 a.m.
Description: ## Background Context UiPath uses feature flags to control the rollout of features separately from the rollout of new versions of our code. This gives us more control for canarying, testing, dogfooding, slow rollouts, and more. Currently, we are migrating from one feature flag system to another. ## Customer impact At 22:23:49 UTC on Tuesday, Jun 25, 2024, customers across all regions were unable to log into the UiPath Automaiton Cloud Portal. They received the error message “Cannot find organization info.” The issue was resolved 28 minutes later. ## Root cause The feature flag migration was first deployed successfully in alpha, then staging, then community, and onwards through each of our regions. After the migration was fully rolled out, a cleanup was performed on the feature flag confiuration files. At this time a typo was accidentally introduced. Our automatic validation did not catch the problem before deployment. ## Detection The issue was detected by our automatic monitoring within minutes. The on-call engineer was notified and immediately began troubleshooting. ## Response The invalid feature flag config change was rolled back. The change was propagated to all production regions within 10 minutes. ## Follow-ups: 1. Improve automated validation of feature flag configuration. This should prevent similar issues by catching them before they are checked in. 2. Improve feature flag config rollout to follow the same region-by-region process as code changes with a short pause after each region. This should reduce the blast radius of any errors so they can be caught and fixed in a lower environment.
Status: Postmortem
Impact: Critical | Started At: June 25, 2024, 11 p.m.
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