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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 2 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 2 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • Time: Oct. 8, 2024, 10:36 a.m.
    Status: Postmortem
    Update: On 08. October 2024 our Redis cache for Sunshine Automation reached its memory limit at around 00:30 CEST. Redis, acting as a cache to store frequently accessed data, experienced memory overuse due to improper key expiration, which prevented the bots integrated with Sunshine Automation from processing messages effectively. Our alert systems failed to notify the on-call team, delaying the start of the investigation until around 07:00 CEST. After the investigation, the team increased the Redis memory, resolving the incident by 08:00 CEST. Message processing returned to normal and the system is now stable. As a follow-up we will address the Redis key expiration issue and improve our alert system for Redis memory usage to ensure faster response times in the future.
  • Time: Oct. 8, 2024, 6:08 a.m.
    Status: Resolved
    Update: We have resolved the incident and all services should have returned to normal operations.
  • Time: Oct. 8, 2024, 6:07 a.m.
    Status: Investigating
    Update: A fix has been deployed, the issue is fixed.
  • Time: Oct. 8, 2024, 6:06 a.m.
    Status: Investigating
    Update: We have narrowed down the impact to just the Sunshine platofrm, no bots outside of this platform were affected
  • Time: Oct. 8, 2024, 5:53 a.m.
    Status: Investigating
    Update: We have identified the root cause of the issue and will be testing the solution shortly.
  • Time: Oct. 8, 2024, 5:27 a.m.
    Status: Investigating
    Update: We are currently investigating an issues of some bots not receiving messages. The problem seems to affect a small part of overall production bots.

Updates:

  • Time: Oct. 2, 2024, 1:17 p.m.
    Status: Postmortem
    Update: On October 1, 2024, One of our bots experienced a significant spike in chat messages. The incident began at approximately 20:50, leading to operational challenges that peaked around 21:25. As chat volumes increased, our system encountered rate limiting from the Sunshine Conversations API, which was not handled gracefully. This resulted in CPU overutilization across multiple pods, degrading performance. Oncall team, after being notified, updated the system’s maximum resources, ultimately stabilising the platform.
  • Time: Oct. 1, 2024, 10:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 9:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 1, 2024, 9:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 1, 2024, 9:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 1, 2024, 8:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 1, 2024, 8:20 p.m.
    Status: Investigating
    Update: Our integration with Sunshine Conversations is experiencing issues. We are currently investigating.

Updates:

  • Time: Sept. 6, 2024, 3:59 p.m.
    Status: Resolved
    Update: Due to a high and unexpected load paired with a recent change that made our queued events be less performant, since last night at around 00:30 CEST some asynchronous operations and triggers are suffering a delay to be consumed by our workers that could cause them to take up to 5 hours to execute, the mentioned events and triggers are the following ones: - Inactivity timers and their related actions - Chat ended events and their related actions - Feedback reply triggers - Delayed ticket messages We rolled back the changes and the queue is getting back to a healthy state, our estimation is that it will be fully consumed by 21:00 CEST today, from that point onwards the delays should disappear.

Updates:

  • Time: Sept. 2, 2024, 3:21 p.m.
    Status: Resolved
    Update: Live chat status page has been updated with All impacted systems reported operational.
  • Time: Sept. 2, 2024, 3 p.m.
    Status: Identified
    Update: We continue to monitor the status page of Live chat . We will keep you posted as soon as we have an update.
  • Time: Sept. 2, 2024, 2:25 p.m.
    Status: Identified
    Update: We continue to monitor the status page of Live chat . We will keep you posted as soon as we have an update.
  • Time: Sept. 2, 2024, 1:48 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 2, 2024, 1:36 p.m.
    Status: Identified
    Update: HI We have noticed Partial Outage on Live Chat status page i.e. https://status.livechat.com/incidents/4rsddz3y90jj . We are monitoring their status page we will keep you posted.

Updates:

  • Time: Sept. 4, 2024, 4:17 p.m.
    Status: Postmortem
    Update: .
  • Time: Sept. 4, 2024, 4:15 p.m.
    Status: Resolved
    Update: User messages were getting recognised and inferred with intents that did not belong to the bot. This caused unexpected actions and replies to be triggered to some users.

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
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What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.