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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 7 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 3 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • No updates

Updates:

  • Time: Aug. 8, 2024, 9:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 8, 2024, 8:15 p.m.
    Status: Identified
    Update: A fix has been implemented by live chat team and we are monitoring the status page of live chat i.e. https://status.livechat.com/
  • Time: Aug. 8, 2024, 7:55 p.m.
    Status: Identified
    Update: Live chat team is continuing to work on a fix for this issue. We continue to monitor their status page https://status.livechat.com/
  • Time: Aug. 8, 2024, 7:33 p.m.
    Status: Identified
    Update: Live chat team is continuing to work on a fix for this issue. We continue to monitor their status page https://status.livechat.com/
  • Time: Aug. 8, 2024, 6:58 p.m.
    Status: Identified
    Update: We continue to monitor live chat status page. More info can be found on live chat status page: https://status.livechat.com/
  • Time: Aug. 8, 2024, 6:46 p.m.
    Status: Identified
    Update: Their is on going issue which has been identified by live chat team a fix is being implemented. We are monitoring the live chat status page.

Updates:

  • Time: July 30, 2024, 2:15 p.m.
    Status: Resolved
    Update: The dashboard is back and running
  • Time: July 30, 2024, 2:15 p.m.
    Status: Identified
    Update: The issue has been identified. There was an issue on Cloudlflare's side https://www.cloudflarestatus.com/
  • Time: July 30, 2024, 1:46 p.m.
    Status: Investigating
    Update: We're looking into the issue

Updates:

  • Time: July 22, 2024, 4:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 4:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 22, 2024, 4:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 22, 2024, 9:35 a.m.
    Status: Investigating
    Update: Integration is still down and we are still trying to contact LiveChat.com team to figure out the issue.
  • Time: July 19, 2024, 4 p.m.
    Status: Investigating
    Update: We are not receiving any traffic yet, we are trying to confirm with our third party provider if this issue might come from their side. As there is an ongoing global outage related to CrowdStrike, we also believe that this could be related.
  • Time: July 19, 2024, 7:52 a.m.
    Status: Investigating
    Update: We can't identify any errors in our systems as we are not receiving any traffic, we will continue investigating and keeping an eye on our third party provider status page in case it's something in their end.
  • Time: July 19, 2024, 6:10 a.m.
    Status: Investigating
    Update: We identified that LiveChat.com bots stopped responding and we are taking a look.

Updates:

  • Time: July 16, 2024, 2:56 p.m.
    Status: Postmortem
    Update: Following a global incident in OpenAI Azure manifesting as timeouts for all calls requiring generative capabilities, all of our bots were timing out intermittently. This resulted in degraded performance across all of our customers, including bots that do not rely on such capabilities. As soon as OpenAI had fixed the incident on their end, our bots resumed to full operation. A small subset of bots participating in the zero shot experiment continued to experience issues thereafter, and so the feature had to be disabled for them. Through this incident we have discovered an unwanted resource dependency between bots using LLM capabilities and bots that do not use it, a dependency which should not have been there. As per further investigation, this dependency was introduced recently by zero shot functionality. We are exploring a range of short to long term solutions to reach full isolation for similar future cases.
  • Time: July 13, 2024, 12:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 13, 2024, 9:23 a.m.
    Status: Monitoring
    Update: Following Azure recovery, our bots are now back to full functionality. We continue to monitor.
  • Time: July 13, 2024, 9:14 a.m.
    Status: Identified
    Update: Azure OpenAI have implement a fix. We are looking into mitigating lingering impact on bots that do no rely on generative functionalities.
  • Time: July 13, 2024, 6:39 a.m.
    Status: Identified
    Update: Azure OpenAI are still working on fix. https://azure.status.microsoft/en-us/status
  • Time: July 13, 2024, 3:02 a.m.
    Status: Identified
    Update: We have narrowed down the issue on the on Azure OpenAI. They have created an incident and are investigating. https://azure.status.microsoft/en-us/status
  • Time: July 13, 2024, 2:24 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 13, 2024, 1:15 a.m.
    Status: Investigating
    Update: We have identified bots are too slow to respond

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
To get notified of any status changes to Ultimate AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ultimate AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.

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