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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 7 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 3 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • Time: May 1, 2024, 5:16 p.m.
    Status: Resolved
    Update: LiveChat's system is running as expected. You can find more details regarding the incident on the LiveChat status page: https://status.livechat.com/incidents/zmf99q8bmdkh
  • Time: May 1, 2024, 4:03 p.m.
    Status: Monitoring
    Update: LiveChat has implemented a fix and are currently monitoring their system for any other issues. If you'd like to subscribe to their incident updates, you can do so here: https://status.livechat.com/
  • Time: May 1, 2024, 2:22 p.m.
    Status: Identified
    Update: LiveChat has identified the issue and a fix is being implemented.
  • Time: May 1, 2024, 1:56 p.m.
    Status: Investigating
    Update: LiveChat is continuing to investigate the issue on their side. If you'd like to subscribe to their incident updates, you can do so here: https://status.livechat.com/
  • Time: May 1, 2024, 1:55 p.m.
    Status: Investigating
    Update: LiveChat has raised the severity of their incident to "Major Outage". We are continuing to monitor their status page as they progress with their investigation.
  • Time: May 1, 2024, 1:50 p.m.
    Status: Investigating
    Update: There is currently an issue with a 3rd party CRM we integrate with, LiveChat. We are monitoring their status page and will continue to make updates to our own as they progress with their investigation and resolution. Here is a link to their status page where you can monitor their systems as well: https://status.livechat.com/.

Updates:

  • Time: April 2, 2024, 10:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 2, 2024, 9:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented by LiveChat team and we are monitoring the results.
  • Time: April 2, 2024, 8:39 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented by LiveChat team.
  • Time: April 2, 2024, 8:12 p.m.
    Status: Investigating
    Update: We are keeping an eye on the status and will update once their incident is resolved
  • Time: April 2, 2024, 8:12 p.m.
    Status: Investigating
    Update: LiveChat.com are currently experiencing an issue with the agent app and are investigating. This will affect all LiveChat.com integrations. you can follow here https://status.livechat.com/

Updates:

  • Time: March 18, 2024, 3:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 18, 2024, 12:59 p.m.
    Status: Monitoring
    Update: We are continuing to work on this issue. We have fixed the failing sign in functionality by redirecting the user into a page which does not load our 3rd party analytics provider. While for some users, the analytics dashboard will not work, they will still be able to use the rest of our UI. We are in communication with the 3rd party analytics provider, and we're also working on a workaround so we can solve it regardless of them.
  • Time: March 18, 2024, 10:12 a.m.
    Status: Identified
    Update: One of the 3rd party components we are working with for displaying the analytics dashboard is misbehaving and sending the user to a page that shows some code, instead of our Dashboard application as expected. While we are working with them to resolve the issue, a workaround would be to visit a page that does not contain any analytics widget, such as https://dashboard.ultimate.ai/privacy-policy If you visit the link above, the Privacy Policy page, you will see all the navigation and will be able to access all the content of the Dashboard, except for the analytics part.

Updates:

  • Time: March 4, 2024, 3:02 p.m.
    Status: Postmortem
    Update: During a deployment to our Zendesk Chat Integration we introduced an issue to the bot initialization, causing chat bots to not start immediately after deployment. A few minutes after the deployment our bot monitoring service automatically restarted the bots and the majority of bots recovered. Some bots did not recover as they were not authorized even though they were active at the time. This resulted in a locked state that could only be resolved by manual intervention on the database, which resolved the issue. We have since pushed a fix for the initialization issue, we had introduced during the deployment. Additionally we have implemented validation to prevent active bots from being unauthorized, which was what prevented some bots from being able to recover.
  • Time: Feb. 28, 2024, 1:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 28, 2024, 11:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 28, 2024, 10:35 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 28, 2024, 9:59 a.m.
    Status: Investigating
    Update: We have identified a small number of bots that are potentially affected and will continue to investigate.
  • Time: Feb. 28, 2024, 9:35 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 28, 2024, 9:34 a.m.
    Status: Investigating
    Update: Some bots using Zendesk chat integration are not receiving messages. We are investigating.

Updates:

  • Time: Feb. 27, 2024, 8:39 p.m.
    Status: Resolved
    Update: LiveChat.com have resolved the issue
  • Time: Feb. 27, 2024, 6:39 p.m.
    Status: Identified
    Update: LiveChat.com are continuing to investigate the issue.
  • Time: Feb. 27, 2024, 5:09 p.m.
    Status: Identified
    Update: LiveChat.com are continuing to investigate the issue.
  • Time: Feb. 27, 2024, 4:35 p.m.
    Status: Identified
    Update: LiveChat.com are currently experiencing an issue with the agent app and are investigating. This will affect all LiveChat.com integrations.

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
To get notified of any status changes to Ultimate AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ultimate AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.

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