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Is there an Unsupervised outage?

Unsupervised status: Systems Active

Last checked: 16 minutes ago

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Unsupervised outages and incidents

Outage and incident data over the last 30 days for Unsupervised.

There have been 0 outages or incidents for Unsupervised in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Unsupervised

Outlogger tracks the status of these components for Xero:

Main Web UI Active
Component Status
Main Web UI Active

Latest Unsupervised outages and incidents.

View the latest incidents for Unsupervised and check for official updates:

Updates:

  • Time: June 12, 2024, 6:10 p.m.
    Status: Postmortem
    Update: **History** 4:14am \(mtn\) we began getting alerts that production was down \(from Cloudflare and others\). ~4:20 we identified the issue as DNS, and that the name was not resolving anywhere. ~4:30 Identified that Google Domains is closing down and sold all their existing domain registrations to Squarespace \(we knew this\). The production app’s URL was set to auto-renew, but that setting did not propagate with the transfer. The domain expired. ~ 4:35 We repurchased the domain. All DNS settings were already there, so it just had to propagate. Interim period - most customers could resolve and but some others outside US could not during propagation ~ 5:38 - all DNS servers seem healthy worldwide **Learnings** 1. Consolidate all DNS names into Cloudflare 2. Proactively renew all names when within 3 months of expiration, and do not rely on auto-renewal
  • Time: June 12, 2024, 6:09 p.m.
    Status: Resolved
    Update: DNS was not resolving to our production system

Updates:

  • Time: June 12, 2024, 6:10 p.m.
    Status: Postmortem
    Update: **History** 4:14am \(mtn\) we began getting alerts that production was down \(from Cloudflare and others\). ~4:20 we identified the issue as DNS, and that the name was not resolving anywhere. ~4:30 Identified that Google Domains is closing down and sold all their existing domain registrations to Squarespace \(we knew this\). The production app’s URL was set to auto-renew, but that setting did not propagate with the transfer. The domain expired. ~ 4:35 We repurchased the domain. All DNS settings were already there, so it just had to propagate. Interim period - most customers could resolve and but some others outside US could not during propagation ~ 5:38 - all DNS servers seem healthy worldwide **Learnings** 1. Consolidate all DNS names into Cloudflare 2. Proactively renew all names when within 3 months of expiration, and do not rely on auto-renewal
  • Time: June 12, 2024, 6:09 p.m.
    Status: Resolved
    Update: DNS was not resolving to our production system

Updates:

  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Resolved
    Update: Empathize with those affected and let them know everything is operating as normal.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Resolved
    Update: Empathize with those affected and let them know everything is operating as normal.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Monitoring
    Update: Let your users know once a fix is in place, and keep communication clear and precise.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Monitoring
    Update: Let your users know once a fix is in place, and keep communication clear and precise.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Identified
    Update: As you continue to work through the incident, update your customers frequently.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Identified
    Update: As you continue to work through the incident, update your customers frequently.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Investigating
    Update: When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
  • Time: Oct. 30, 2022, 8:57 p.m.
    Status: Investigating
    Update: When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

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Frequently Asked Questions - Unsupervised

Is there a Unsupervised outage?
The current status of Unsupervised is: Systems Active
Where can I find the official status page of Unsupervised?
The official status page for Unsupervised is here
How can I get notified if Unsupervised is down or experiencing an outage?
To get notified of any status changes to Unsupervised, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Unsupervised every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here