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Is there an UpGuard outage?

UpGuard status: Systems Active

Last checked: 5 minutes ago

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UpGuard outages and incidents

Outage and incident data over the last 30 days for UpGuard.

There have been 1 outages or incidents for UpGuard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UpGuard

Outlogger tracks the status of these components for Xero:

Authentication Active
External API Active
Web App Active
Component Status
Active
Authentication Active
External API Active
Web App Active

Latest UpGuard outages and incidents.

View the latest incidents for UpGuard and check for official updates:

Updates:

  • Time: Nov. 18, 2024, 7:02 a.m.
    Status: Resolved
    Update: The notification queue is reducing, and will be recovered within 12 hours.
  • Time: Nov. 18, 2024, 6:16 a.m.
    Status: Monitoring
    Update: Database update is complete. We are monitoring notification queue for performance.
  • Time: Nov. 18, 2024, 6:01 a.m.
    Status: Identified
    Update: Outage commencing now to increase CPU on database
  • Time: Nov. 18, 2024, 6 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 18, 2024, 2:29 a.m.
    Status: Identified
    Update: We have identified the issue, and need to upgrade the CPU on a database to recover. An unscheduled outage to recover from this issue, is being planned for 5pm AEST (6am UTC/London, 11:30am IST).

Updates:

  • Time: Oct. 30, 2023, 8:57 p.m.
    Status: Resolved
    Update: This Cloudflare outage: https://www.cloudflarestatus.com/incidents/l6x2h1zp69bc caused an outage to the ability to login to the UpGuard platform. Those users already with active sessions should not have been impacted. The Cloudflare outage lasted 30 minutes, starting at 20:03 UTC.
  • Time: Oct. 30, 2023, 8:57 p.m.
    Status: Resolved
    Update: This Cloudflare outage: https://www.cloudflarestatus.com/incidents/l6x2h1zp69bc caused an outage to the ability to login to the UpGuard platform. Those users already with active sessions should not have been impacted. The Cloudflare outage lasted 30 minutes, starting at 20:03 UTC.

Updates:

  • Time: July 19, 2023, 7:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2023, 7:53 p.m.
    Status: Investigating
    Update: All issues have been resolved and are operating as expected.
  • Time: July 19, 2023, 7:40 p.m.
    Status: Investigating
    Update: We have implemented a fix for the questionnaire issues and are still investigating our manual re-scans.
  • Time: July 19, 2023, 6:47 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 5:04 p.m.
    Status: Investigating
    Update: We've identified multiple issues within the platform at the moment. Manual rescans don't complete - this issue has been diagnosed and and a fix being applied. Questionnaires cant be created or copied The release notes link on the home page doesn't work correctly The issues are still under active investigation to determine root cause.
  • Time: July 19, 2023, 4:41 p.m.
    Status: Investigating
    Update: A further issue has been detected where manual rescans are also failing. We are working on resolving both issues, and to determine if these are separate incidents or with the same root cause.
  • Time: July 19, 2023, 4:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 4:06 p.m.
    Status: Investigating
    Update: There are currently issues within the Questionnaire Library module resulting in the failure to copy or duplicate questionnaires. We are currently investigating the issue.

Updates:

  • Time: July 19, 2023, 7:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2023, 7:53 p.m.
    Status: Investigating
    Update: All issues have been resolved and are operating as expected.
  • Time: July 19, 2023, 7:40 p.m.
    Status: Investigating
    Update: We have implemented a fix for the questionnaire issues and are still investigating our manual re-scans.
  • Time: July 19, 2023, 6:47 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 5:04 p.m.
    Status: Investigating
    Update: We've identified multiple issues within the platform at the moment. Manual rescans don't complete - this issue has been diagnosed and and a fix being applied. Questionnaires cant be created or copied The release notes link on the home page doesn't work correctly The issues are still under active investigation to determine root cause.
  • Time: July 19, 2023, 4:41 p.m.
    Status: Investigating
    Update: A further issue has been detected where manual rescans are also failing. We are working on resolving both issues, and to determine if these are separate incidents or with the same root cause.
  • Time: July 19, 2023, 4:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 4:06 p.m.
    Status: Investigating
    Update: There are currently issues within the Questionnaire Library module resulting in the failure to copy or duplicate questionnaires. We are currently investigating the issue.

Updates:

  • Time: July 23, 2023, 11:57 p.m.
    Status: Resolved
    Update: Port open risk scanning has now returned to normal.
  • Time: May 29, 2023, 3:26 a.m.
    Status: Identified
    Update: We have identified an issue related to our port scanner, and are working on a solution. Currently this may cause some port open risks to be slow to change between open and closed. In the interim, while we build a solution, please use the rescan button to check if an open port is now closed. We expect to have a solution implemented later this week. This does not impact any other type of scan we perform (web, email, domain, etc) and these will continue to function normally.

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Frequently Asked Questions - UpGuard

Is there a UpGuard outage?
The current status of UpGuard is: Systems Active
Where can I find the official status page of UpGuard?
The official status page for UpGuard is here
How can I get notified if UpGuard is down or experiencing an outage?
To get notified of any status changes to UpGuard, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UpGuard every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UpGuard do?
UpGuard offers third-party risk and attack surface management software to secure sensitive data. Their security ratings engine monitors millions of companies and billions of data points daily.

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