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Is there an Lightspeed (U-Series) outage?

Lightspeed (U-Series) status: Systems Active

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Lightspeed (U-Series) outages and incidents

Outage and incident data over the last 30 days for Lightspeed (U-Series).

There have been 0 outages or incidents for Lightspeed (U-Series) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightspeed (U-Series)

Outlogger tracks the status of these components for Xero:

U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active
Component Status
U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active

Latest Lightspeed (U-Series) outages and incidents.

View the latest incidents for Lightspeed (U-Series) and check for official updates:

Updates:

  • Time: Aug. 13, 2024, 2:39 p.m.
    Status: Resolved
    Update: Maintenance is now complete.
  • Time: Aug. 12, 2024, 5:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 12, 2024, 5:29 p.m.
    Status: Investigating
    Update: On Tuesday, August 13th, at 5:30 AM EDT, the U-Series team will conduct scheduled maintenance that may cause temporary downtime of the U-Series Point of Sale and Back Office for a small percentage of customers. This maintenance is expected to last less than 2 minutes and will resolve automatically. If you have any questions, please contact the support team at help.upserve.com.

Updates:

  • Time: April 17, 2024, 1:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 17, 2024, 12:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. Customers should no longer have delays in reporting on their HQ Back Office.
  • Time: April 16, 2024, 9:36 p.m.
    Status: Identified
    Update: We have identified an issue that may cause a delay in reporting for some customers in their HQ Back Office.
  • Time: April 16, 2024, 9:35 p.m.
    Status: Identified
    Update: We are experiencing an issue that may cause a delay in reporting for some customers on their HQ Back Office.

Updates:

  • Time: April 17, 2024, 1:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 17, 2024, 12:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. Customers should no longer have delays in reporting on their HQ Back Office.
  • Time: April 16, 2024, 9:36 p.m.
    Status: Identified
    Update: We have identified an issue that may cause a delay in reporting for some customers in their HQ Back Office.
  • Time: April 16, 2024, 9:35 p.m.
    Status: Identified
    Update: We are experiencing an issue that may cause a delay in reporting for some customers on their HQ Back Office.

Updates:

  • Time: Nov. 22, 2023, 6:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 6:19 p.m.
    Status: Monitoring
    Update: Our engineering team has successfully completed the reinstatement of all recoverable data in relation to the November 15th Google Cloud Platform outage that affected U-Series customers. These recovery efforts include both payments and HQ reporting. All payments are captured and all information in HQ is up to date. If there are still inconsistencies in your payments or reporting, or if you have any questions, please reach out to support via chat at help.upserve.com or via phone at 855-664-8335.
  • Time: Nov. 20, 2023, 4:54 p.m.
    Status: Monitoring
    Update: Our engineering team is making progress on reconciling delayed reporting data in response to the November 15th U-Series outage. Our focus this week remains on recovering as much of this data as possible. While this occurs, HQ reporting will remain inconsistent. All delayed payments from the outage were captured last week and should have been deposited today in correlation with the normal deposit schedule. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. For the best performance, make sure all your terminals are running the latest version of the application available in the app store, if you haven't already done so. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.
  • Time: Nov. 18, 2023, 5:03 a.m.
    Status: Monitoring
    Update: Our engineering team has successfully completed the capturing of all delayed payments from the November 15th U-Series outage. These payments will be deposited on Monday in correlation with the normal deposit schedule. HQ Reports remain inconsistent and our team will now shift focus to reconciling this data next week. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.
  • Time: Nov. 18, 2023, 12:24 a.m.
    Status: Monitoring
    Update: Our engineering team has begun successfully capturing delayed payments from the November 15th U-Series Outage. This process will continue throughout the weekend. Note that this work only affects payments and that reporting in HQ will continue to be inconsistent until further investigation can be done into potential recovery for that data. Thank you for your continued patience as this process continues in the coming days. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.
  • Time: Nov. 16, 2023, 3:11 p.m.
    Status: Monitoring
    Update: Our engineering team has worked with our third-party provider to resolve an incident that caused some merchants to encounter a service disruption. We have observed merchants return to normal operations. We are still working to correct reporting inconsistencies from the outage. We will continue to provide updates on our status page.
  • Time: Nov. 16, 2023, 3:12 a.m.
    Status: Monitoring
    Update: Our engineering team has worked with our third-party provider to mitigate an issue causing some merchants to encounter a service disruption. We have observed a gradual recovery with some merchants returning to normal operations that were previously unable to access their Lightspeed U-Series Point of Sale. We will continue to monitor for the full recovery of all merchants before resolving.
  • Time: Nov. 16, 2023, 2:20 a.m.
    Status: Identified
    Update: Our engineering team remains actively engaged with our third-party provider to address the service disruption. Updates will be shared as soon as more information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from the ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments, printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 16, 2023, 12:39 a.m.
    Status: Identified
    Update: Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 15, 2023, 11:46 p.m.
    Status: Identified
    Update: Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 15, 2023, 10:11 p.m.
    Status: Identified
    Update: Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 15, 2023, 9:57 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue due to a 3rd party provider that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will continue to update as soon as we have more information.
  • Time: Nov. 15, 2023, 9:37 p.m.
    Status: Investigating
    Update: Our engineering team is aware of an issue that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will update as soon as we have more information.

Updates:

  • Time: Nov. 22, 2023, 6:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 6:19 p.m.
    Status: Monitoring
    Update: Our engineering team has successfully completed the reinstatement of all recoverable data in relation to the November 15th Google Cloud Platform outage that affected U-Series customers. These recovery efforts include both payments and HQ reporting. All payments are captured and all information in HQ is up to date. If there are still inconsistencies in your payments or reporting, or if you have any questions, please reach out to support via chat at help.upserve.com or via phone at 855-664-8335.
  • Time: Nov. 20, 2023, 4:54 p.m.
    Status: Monitoring
    Update: Our engineering team is making progress on reconciling delayed reporting data in response to the November 15th U-Series outage. Our focus this week remains on recovering as much of this data as possible. While this occurs, HQ reporting will remain inconsistent. All delayed payments from the outage were captured last week and should have been deposited today in correlation with the normal deposit schedule. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. For the best performance, make sure all your terminals are running the latest version of the application available in the app store, if you haven't already done so. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.
  • Time: Nov. 18, 2023, 5:03 a.m.
    Status: Monitoring
    Update: Our engineering team has successfully completed the capturing of all delayed payments from the November 15th U-Series outage. These payments will be deposited on Monday in correlation with the normal deposit schedule. HQ Reports remain inconsistent and our team will now shift focus to reconciling this data next week. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.
  • Time: Nov. 18, 2023, 12:24 a.m.
    Status: Monitoring
    Update: Our engineering team has begun successfully capturing delayed payments from the November 15th U-Series Outage. This process will continue throughout the weekend. Note that this work only affects payments and that reporting in HQ will continue to be inconsistent until further investigation can be done into potential recovery for that data. Thank you for your continued patience as this process continues in the coming days. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.
  • Time: Nov. 16, 2023, 3:11 p.m.
    Status: Monitoring
    Update: Our engineering team has worked with our third-party provider to resolve an incident that caused some merchants to encounter a service disruption. We have observed merchants return to normal operations. We are still working to correct reporting inconsistencies from the outage. We will continue to provide updates on our status page.
  • Time: Nov. 16, 2023, 3:12 a.m.
    Status: Monitoring
    Update: Our engineering team has worked with our third-party provider to mitigate an issue causing some merchants to encounter a service disruption. We have observed a gradual recovery with some merchants returning to normal operations that were previously unable to access their Lightspeed U-Series Point of Sale. We will continue to monitor for the full recovery of all merchants before resolving.
  • Time: Nov. 16, 2023, 2:20 a.m.
    Status: Identified
    Update: Our engineering team remains actively engaged with our third-party provider to address the service disruption. Updates will be shared as soon as more information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from the ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments, printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 16, 2023, 12:39 a.m.
    Status: Identified
    Update: Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 15, 2023, 11:46 p.m.
    Status: Identified
    Update: Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 15, 2023, 10:11 p.m.
    Status: Identified
    Update: Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 15, 2023, 9:57 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue due to a 3rd party provider that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will continue to update as soon as we have more information.
  • Time: Nov. 15, 2023, 9:37 p.m.
    Status: Investigating
    Update: Our engineering team is aware of an issue that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will update as soon as we have more information.

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Frequently Asked Questions - Lightspeed (U-Series)

Is there a Lightspeed (U-Series) outage?
The current status of Lightspeed (U-Series) is: Systems Active
Where can I find the official status page of Lightspeed (U-Series)?
The official status page for Lightspeed (U-Series) is here
How can I get notified if Lightspeed (U-Series) is down or experiencing an outage?
To get notified of any status changes to Lightspeed (U-Series), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightspeed (U-Series) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightspeed (U-Series) do?
The restaurant management service is now part of Lightspeed. Customers can receive 24/7 assistance from the team to manage and expand their business.