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Is there an UserVoice outage?

UserVoice status: Systems Active

Last checked: 2 minutes ago

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UserVoice outages and incidents

Outage and incident data over the last 30 days for UserVoice.

There have been 0 outages or incidents for UserVoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserVoice

Outlogger tracks the status of these components for Xero:

Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active
Component Status
Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active

Latest UserVoice outages and incidents.

View the latest incidents for UserVoice and check for official updates:

Updates:

  • Time: Dec. 19, 2019, 10:01 p.m.
    Status: Resolved
    Update: This issue is now resolved. Please reach out to [email protected] if you have any questions.
  • Time: Dec. 19, 2019, 8:34 p.m.
    Status: Monitoring
    Update: Everything has caught up now, but we are continuing monitor the performance of search.
  • Time: Dec. 19, 2019, 7:58 p.m.
    Status: Identified
    Update: We have identified the issue and will provide another update about a fix later today.
  • Time: Dec. 19, 2019, 5:25 p.m.
    Status: Investigating
    Update: We are investigating an issue that is preventing recently created ideas from appearing in search results. More updates will be posted as we continue our investigation. Thanks in advance for your patience, and please reach out to [email protected] if you have any questions.

Updates:

  • Time: Dec. 19, 2019, 10:01 p.m.
    Status: Resolved
    Update: This issue is now resolved. Please reach out to [email protected] if you have any questions.
  • Time: Dec. 19, 2019, 8:34 p.m.
    Status: Monitoring
    Update: Everything has caught up now, but we are continuing monitor the performance of search.
  • Time: Dec. 19, 2019, 7:58 p.m.
    Status: Identified
    Update: We have identified the issue and will provide another update about a fix later today.
  • Time: Dec. 19, 2019, 5:25 p.m.
    Status: Investigating
    Update: We are investigating an issue that is preventing recently created ideas from appearing in search results. More updates will be posted as we continue our investigation. Thanks in advance for your patience, and please reach out to [email protected] if you have any questions.

Updates:

  • Time: Dec. 16, 2019, 8:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 16, 2019, 8:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 16, 2019, 7:35 p.m.
    Status: Monitoring
    Update: We identified an issue with admin licensing and permissions that would cause error messages regarding access to the admin console and specific feature sets. We have pushed a fix and are monitoring the results. Please reach out to us at [email protected] if you are having any issues.
  • Time: Dec. 16, 2019, 7:35 p.m.
    Status: Monitoring
    Update: We identified an issue with admin licensing and permissions that would cause error messages regarding access to the admin console and specific feature sets. We have pushed a fix and are monitoring the results. Please reach out to us at [email protected] if you are having any issues.

Updates:

  • Time: Aug. 7, 2019, 7:34 p.m.
    Status: Postmortem
    Update: On August 5, 2019, from 5:49PM to 6:23PM EDT, the admin console and UserVoice API were down. **Business Impact** * Admins saw 503 errors in the admin console, or noticed excessive slowness when loading parts of the application. * The UserVoice API returned errors. * Users on the web portal or with the widgets may have briefly seen errors or slowness at the start of the incident, but only for a few moments. **Root Cause** * A configuration change during a routine Kubernetes Cluster upgrade caused an unexpected restart for key operational services. One of these services had trouble recovering, which caused the downtime. **What we are Doing to Prevent This** * Our team identified and fixed the issue that caused the trouble during restart. * Our team also identified the setting that triggered the unplanned update, and how best to ensure that does not happen again. We do apologize for the downtime. This interrupted your usage of UserVoice, and for that we truly are sorry. If you have any questions or concerns, please, don’t hesitate to reach out! Claire Talbott Support Manager [email protected]
  • Time: Aug. 6, 2019, 1:14 a.m.
    Status: Resolved
    Update: We have pushed a fix for the issue and things are stable. Let us know at [email protected] if you have any issues.
  • Time: Aug. 5, 2019, 10:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 5, 2019, 9:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing 503 errors and loading issues in the admin console. We will keep you updated as we investigate further.

Updates:

  • Time: Aug. 7, 2019, 7:34 p.m.
    Status: Postmortem
    Update: On August 5, 2019, from 5:49PM to 6:23PM EDT, the admin console and UserVoice API were down. **Business Impact** * Admins saw 503 errors in the admin console, or noticed excessive slowness when loading parts of the application. * The UserVoice API returned errors. * Users on the web portal or with the widgets may have briefly seen errors or slowness at the start of the incident, but only for a few moments. **Root Cause** * A configuration change during a routine Kubernetes Cluster upgrade caused an unexpected restart for key operational services. One of these services had trouble recovering, which caused the downtime. **What we are Doing to Prevent This** * Our team identified and fixed the issue that caused the trouble during restart. * Our team also identified the setting that triggered the unplanned update, and how best to ensure that does not happen again. We do apologize for the downtime. This interrupted your usage of UserVoice, and for that we truly are sorry. If you have any questions or concerns, please, don’t hesitate to reach out! Claire Talbott Support Manager [email protected]
  • Time: Aug. 6, 2019, 1:14 a.m.
    Status: Resolved
    Update: We have pushed a fix for the issue and things are stable. Let us know at [email protected] if you have any issues.
  • Time: Aug. 5, 2019, 10:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 5, 2019, 9:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing 503 errors and loading issues in the admin console. We will keep you updated as we investigate further.

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Frequently Asked Questions - UserVoice

Is there a UserVoice outage?
The current status of UserVoice is: Systems Active
Where can I find the official status page of UserVoice?
The official status page for UserVoice is here
How can I get notified if UserVoice is down or experiencing an outage?
To get notified of any status changes to UserVoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserVoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserVoice do?
This software captures and centralizes customer feedback, allowing businesses to prioritize features and innovate efficiently. It also offers customizable roadmaps for product feedback management.

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