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Is there an Vade outage?

Vade status: Minor Outage

Last checked: 2 minutes ago

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Vade outages and incidents

Outage and incident data over the last 30 days for Vade.

There have been 1 outages or incidents for Vade in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Vade

Outlogger tracks the status of these components for Xero:

Filter Active
Filter update - Asia Active
Filter update - Europe Active
Filter update - North America Active
API Active
Website Active
Admin Console Performance Issues
Partner API Active
Backend Active
GRAPH Active
Mailer Active
pctld Active
Providers Dashboard UI Active
SocRequest Active
WHY Active
API Active
Backend Active
Sender Tool UI Active
Support phone platform Active
Support ticketing tool Performance Issues
Admin Console Active
Email Flow Active
Filtering Engine Active
Quarantine Active
Sandboxing Active
Time of Click Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Component Status
Active
Filter Active
Filter update - Asia Active
Filter update - Europe Active
Filter update - North America Active
Active
API Active
Website Active
Performance Issues
Admin Console Performance Issues
Partner API Active
Active
Backend Active
GRAPH Active
Mailer Active
pctld Active
Providers Dashboard UI Active
SocRequest Active
WHY Active
Active
API Active
Active
Backend Active
Sender Tool UI Active
Performance Issues
Support phone platform Active
Support ticketing tool Performance Issues
Active
Admin Console Active
Email Flow Active
Filtering Engine Active
Quarantine Active
Sandboxing Active
Time of Click Active
Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active
Active
Admin Console Active
Email Analysis Active
Logs Active
Reported emails Active
Statistics Active
Time of Click Active

Latest Vade outages and incidents.

View the latest incidents for Vade and check for official updates:

Updates:

  • Time: Oct. 1, 2024, 4:05 p.m.
    Status: Identified
    Update: Bonjour, Certains partenaires ne peuvent plus voir leurs clients dans le menu "Clients et Licences" -> "Licences". Afin de retrouver ces clients, nous vous invitons à consulter le menu "Clients et Licences" -> "Clients". Un correctif est en cours de déploiement, nous vous tiendrons informés de sa résolution. Nous vous prions d'accepter nos excuses pour le désagrément causé. Cordialement, ---------------- Hello, Some partners can no longer see their customers in the menu "Clients and Licenses" -> "Licenses". To find these customers, we invite you to consult the menu "Clients and Licenses" -> "Clients". A patch is being deployed, we will keep you informed of its resolution. We apologize for the inconvenience. Sincerely,

Updates:

  • Time: Aug. 2, 2024, 3 p.m.
    Status: Monitoring
    Update: [French] Chers utilisateurs Vade, Nous surveillons activement l'état de la migration des tickets anciennement clôturés, avec une fin prévue le lundi 05/08. Nous tenons aussi à vous préciser que les numéros de tickets seront différents une fois la migration finalisée. Il pourra vous être demandé de réinitialiser le mot de passe d'accès à l'interface https://support.vadesecure.com Notre équipe technique s'engage à vous fournir les informations les plus récentes sur l'état opérationnel du service. Si vous rencontrez des problèmes ou que vous avez des questions, n'hésitez pas à contacter notre équipe Support à l'adresse support@vadesecure.com. Nous vous remercions pour votre compréhension. Équipe d'assistance Vade status.vadesecure.com [English] Dear Vade users, We are actively monitoring the status of the closed tickets migration that will be finished on monday 05/08. Also, tickets numbers will be different and a password reset might be asked to get the access back to https://support.vadesecure.com Our team is committed to providing you with the most up-to-date information about the service's operational status. If you experience any issues or have any concerns regarding [Product Name], please don't hesitate to contact our support team at support@vadesecure.com. We appreciate your understanding and we will keep you informed of any changes in the status of Vade for M365 in North America. Thank you for your continued support. Vade Support Team status.vadesecure.com

Updates:

  • Time: Aug. 1, 2024, 8:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 1, 2024, 4:50 p.m.
    Status: Investigating
    Update: [French] Chers utilisateurs Vade, Notre portail support est actuellement indisponible pour nos clients et partenaires. Nous travaillons activement à la résolution de ce problème. Nous vous encourageons à utiliser notre adresse email pour nous faire parvenir vos requêtes de support. Nous vous remercions de votre compréhension. L'Équipe Support Vade status.vadesecure.com [English] Dear Vade Users, Our support portal is currently unavailable for our customers and partners. We are actively working to resolve this issue. We encourage you to use our email address to send us your support requests. Thank you for your understanding. The Vade Support Team status.vadesecure.com

Updates:

  • Time: July 1, 2024, 9:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2024, 2:09 p.m.
    Status: Monitoring
    Update: [French] Un correctif a été mis en place et nous surveillons le problème. [English] A fix has been implemented and we are monitoring the issue. [Japanese] この問題は修正され、現在監視中です。
  • Time: June 28, 2024, 10:44 a.m.
    Status: Investigating
    Update: [French] Chers utilisateurs de Vade, Nous rencontrons actuellement des difficultés techniques avec le moteur de filtrage. Certaines analyses d'e-mails prendront plus de temps. Notre équipe technique travaille activement à la résolution du problème et au rétablissement de toutes les fonctionnalités. Notre équipe Support reste à votre disposition pour toutes questions et assistance à l'adresse suivante : support@vadesecure.com. Nous nous excusons donc pour la gène occasionnée par l'indisponibilité de notre solution. Nous vous remercions pour votre compréhension. L'équipe Support Vade status.vadesecure.com [English] Dear Vade users, We are currently experiencing technical difficulties with the filtering engine. Some filtering analysis will take more time. Our team is working diligently to resolve the issue and restore full functionality as quickly as possible. If you require immediate assistance or have any questions, please reach out to our Support team at support@vadesecure.com. We sincerely apologize for the disruption this may cause and assure you that we are doing everything we can to get the service back up and running smoothly. We appreciate your understanding and will continue to keep you informed. Thank you for your continued support. Vade Support Team status.vadesecure.com [Japanese] Vadeユーザーの皆様、 現在、フィルターエンジン で問題が発生しています。一部のフィルタリング分析にはもっと時間がかかる。 私たちのチームは、問題を解決し、できるだけ早く完全な機能を復活させるよう熱心に取り組んでいます。 早急なサポートが必要な場合、またはご質問がある場合は、営業時間で、サポートチーム(support@vadesecure.com)までご連絡ください。 これにより発生する可能性のある混乱について心からお詫びし、サービスを再開してスムーズに実行できるよう全力を尽くしていることをお約束します。 引き続きご案内させていただきますので、ご理解のほどよろしくお願いいたします。 今後ともよろしくお願いいたします。 サポートチームより。 status.vadesecure.com

Updates:

  • Time: July 1, 2024, 9:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2024, 2:09 p.m.
    Status: Monitoring
    Update: [French] Un correctif a été mis en place et nous surveillons le problème. [English] A fix has been implemented and we are monitoring the issue. [Japanese] この問題は修正され、現在監視中です。
  • Time: June 28, 2024, 10:44 a.m.
    Status: Investigating
    Update: [French] Chers utilisateurs de Vade, Nous rencontrons actuellement des difficultés techniques avec le moteur de filtrage. Certaines analyses d'e-mails prendront plus de temps. Notre équipe technique travaille activement à la résolution du problème et au rétablissement de toutes les fonctionnalités. Notre équipe Support reste à votre disposition pour toutes questions et assistance à l'adresse suivante : support@vadesecure.com. Nous nous excusons donc pour la gène occasionnée par l'indisponibilité de notre solution. Nous vous remercions pour votre compréhension. L'équipe Support Vade status.vadesecure.com [English] Dear Vade users, We are currently experiencing technical difficulties with the filtering engine. Some filtering analysis will take more time. Our team is working diligently to resolve the issue and restore full functionality as quickly as possible. If you require immediate assistance or have any questions, please reach out to our Support team at support@vadesecure.com. We sincerely apologize for the disruption this may cause and assure you that we are doing everything we can to get the service back up and running smoothly. We appreciate your understanding and will continue to keep you informed. Thank you for your continued support. Vade Support Team status.vadesecure.com [Japanese] Vadeユーザーの皆様、 現在、フィルターエンジン で問題が発生しています。一部のフィルタリング分析にはもっと時間がかかる。 私たちのチームは、問題を解決し、できるだけ早く完全な機能を復活させるよう熱心に取り組んでいます。 早急なサポートが必要な場合、またはご質問がある場合は、営業時間で、サポートチーム(support@vadesecure.com)までご連絡ください。 これにより発生する可能性のある混乱について心からお詫びし、サービスを再開してスムーズに実行できるよう全力を尽くしていることをお約束します。 引き続きご案内させていただきますので、ご理解のほどよろしくお願いいたします。 今後ともよろしくお願いいたします。 サポートチームより。 status.vadesecure.com

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Frequently Asked Questions - Vade

Is there a Vade outage?
The current status of Vade is: Minor Outage
Where can I find the official status page of Vade?
The official status page for Vade is here
How can I get notified if Vade is down or experiencing an outage?
To get notified of any status changes to Vade, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Vade every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Vade do?
Vade offers AI-based email security solutions for MSPs, SMBs, and ISPs, safeguarding 1.4 billion mailboxes worldwide.

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