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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 2 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 1 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: Sept. 27, 2024, 3:14 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the outage affecting SMS/HUD/VM Drop has been resolved. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team. Thank you for your cooperation.
  • Time: Sept. 27, 2024, 2:39 p.m.
    Status: Investigating
    Update: For clients who are currently experiencing issues with VM Drop, there is a workaround. The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are continuing to work with our engineers to resolve your issues. Thank you for your patience. Please reference the status page for more information.
  • Time: Sept. 27, 2024, 2:29 p.m.
    Status: Investigating
    Update: We are currently experiencing a partial outage affecting the following services: SMS HUD VM DROP Issue: Some of our clients are reporting that they are unable to utilize the services marked above ETA for Resolution: Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

Updates:

  • Time: Sept. 6, 2024, 7:52 p.m.
    Status: Resolved
    Update: Email deliverability issues are now resolved. Please reach out to the Customer Support team should you are still experiencing issues. We thank you for your patience and apologize for any inconveniences this may have caused.
  • Time: Sept. 6, 2024, 2:03 p.m.
    Status: Monitoring
    Update: We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated. Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at support@vanillasoft.com. We apologize for any inconvenience these delay may have caused.

Updates:

  • Time: Sept. 1, 2024, 6:05 p.m.
    Status: Resolved
    Update: We are pleased to inform you that SMS and VM Drips are now fully functional. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.
  • Time: Sept. 1, 2024, 5:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 1, 2024, 5:36 p.m.
    Status: Investigating
    Update: We are continuing to work on resolving the SMS and VM Drop failing issues. We have engaged our internal and external engineers in order to restore both services. As mentioned in an early post, if you are using the VM Drop services, you are still able to do so manually by dialing 99 then the number of the VM message you wish to send from your list between the numbers 1 through 9. ex: 991= VM Drop message 1 We apologize for any inconvenience this interruption may have caused and thank you for your patience and understanding. We will continue to update our status page as soon as information becomes available. https://status.vanillasoft.com/
  • Time: Sept. 1, 2024, 5:13 p.m.
    Status: Investigating
    Update: While our team is looking into a resolution for the VM Drop, the current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are still engaged with our engineers to identify the cause of VM and SMS failures. We appreciate your continued patience.
  • Time: Sept. 1, 2024, 4:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 1, 2024, 4:30 p.m.
    Status: Investigating
    Update: We are currently investigating reports that some of our clients SMS and VM Drops failing to send. Our engineers have been engaged. It is affecting only a subset of clients are the moment. We appreciate your patience and will keep you updated with any new developments. For the latest updates, please visit our status page: https://status.vanillasoft.com

Updates:

  • Time: July 31, 2024, 1:45 p.m.
    Status: Resolved
    Update: Service Outage Resolved We are pleased to inform you that the issues affecting VS Connect- SIP Errors 503 has been resolved. Issue: Clients were reporting SIP 503 Errors when logging into VS Connect Impact: Some users are having issues logging into their VoIP Phones Resolution: Due to some inclement weather in some of the states, it had affected some of the ISP providers (Spectrum). Clients are asked to reset their local routers and attempt to log back into their VS Connect. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team at 972-200-0179 option 2.
  • Time: July 31, 2024, 12:46 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage affecting the following services: VS Connect Issue: Clients are receiving a SIP 503 Error when attempting to log in Impact: This outage impacts is affecting some of the VanillaSoft users ETA for Resolution: Our team is investigating the issue, and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

Updates:

  • Time: July 12, 2024, 9:04 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the latency issues affecting vanillasoft.net have been resolved. Thank you for your patience, and we apologize for the inconvenience.
  • Time: July 12, 2024, 8:40 p.m.
    Status: Investigating
    Update: We are currently experiencing latency issues on vanillasoft.net. Issue: Clients are reporting slow responses when navigating on vanillasoft.net. When moving from one page to the next within the application, it is not responding. ETA for Resolution:** Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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