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Is there an Vee24 outage?

Vee24 status: Systems Active

Last checked: 2 minutes ago

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Vee24 outages and incidents

Outage and incident data over the last 30 days for Vee24.

There have been 0 outages or incidents for Vee24 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Vee24

Outlogger tracks the status of these components for Xero:

Content Delivery Network (cdn.vee24.com Active
Global Discovery Service (gds.vee24.com) Active
Global Discovery Service (global.vee24.com) Active
Vee24 Website (www.vee24.com) Active
Agent Application Web Services Active
CMS (my.vee24.com) Active
Customer Web Services Active
REST API (api.vee24.com) Active
Static (static.vee24.com) Active
Updates (updates.vee24.com) Active
Agent Application Web Services Active
API (api-us.vee24.com) Active
CMS (admin.vee24.com Active
Customer Web Services (LiveHelp - web-us.vee24.com) Active
Static (static-us.vee24.com) Active
Updates (updates-us.vee24.com) Active
Component Status
Active
Content Delivery Network (cdn.vee24.com Active
Global Discovery Service (gds.vee24.com) Active
Global Discovery Service (global.vee24.com) Active
Vee24 Website (www.vee24.com) Active
Active
Agent Application Web Services Active
CMS (my.vee24.com) Active
Customer Web Services Active
REST API (api.vee24.com) Active
Static (static.vee24.com) Active
Updates (updates.vee24.com) Active
Active
Agent Application Web Services Active
API (api-us.vee24.com) Active
CMS (admin.vee24.com Active
Customer Web Services (LiveHelp - web-us.vee24.com) Active
Static (static-us.vee24.com) Active
Updates (updates-us.vee24.com) Active

Latest Vee24 outages and incidents.

View the latest incidents for Vee24 and check for official updates:

Updates:

  • Time: July 30, 2024, 7:41 p.m.
    Status: Resolved
    Update: Following updates from Microsoft a few hours ago we have been monitoring our services and believe that they should be working normally now. We will post more information about the outage when we can. If any users have any problems with either the Agent app or customer LiveHelp, please contact [email protected].
  • Time: July 30, 2024, 3:08 p.m.
    Status: Monitoring
    Update: Microsoft has implemented some networking configuration changes and performed some failovers to alleviate the server issues. We are currently monitoring to see if this has improved reliability of our service.
  • Time: July 30, 2024, 2:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 30, 2024, 12:47 p.m.
    Status: Investigating
    Update: We believe the current issues we are experiencing with the Agent App and LiveHelp are part of wider issues affecting Azure services. We are continuing to monitor this and investigate any mitigation measures we can implement,
  • Time: July 30, 2024, 11:28 a.m.
    Status: Investigating
    Update: We are currently experiencing some server-related issues affecting both our Agent app and the LiveHelp service. We are currently investigating.

Updates:

  • Time: Nov. 10, 2023, 1:53 p.m.
    Status: Resolved
    Update: We have not observed any additional issues related to the original problem with our hosting service.
  • Time: Nov. 10, 2023, 11:55 a.m.
    Status: Monitoring
    Update: The issue with our hosting service has been mitigated from about 10.30 UK time. Clients should not be having any issues, although we are continuing to monitor.
  • Time: Nov. 10, 2023, 10:43 a.m.
    Status: Investigating
    Update: Update: this service performance issue may also be affecting US clients.
  • Time: Nov. 10, 2023, 10:28 a.m.
    Status: Investigating
    Update: Hello. One of our hosting services (Azure) is currently experiencing service issues within Europe. This will potentially be affecting our UK users; customers may experience difficulty using LiveHelp and starting engagements. As of now US clients should not be affected. We are monitoring the situation and will share more information when we have it.

Updates:

  • Time: Jan. 25, 2023, 1:03 p.m.
    Status: Resolved
    Update: We believe this incident to be resolved. If you experience an further issues, please contact Vee24 technical support by logging a ticket at support.vee24.com or email [email protected].
  • Time: Jan. 25, 2023, 10:59 a.m.
    Status: Monitoring
    Update: Microsoft has updated with a rollback notice on the change that was causing the issue and we are currently monitoring. https://status.azure.com/en-gb/status/history/
  • Time: Jan. 25, 2023, 9:16 a.m.
    Status: Identified
    Update: LiveHelp users may be currently experiencing drops in service at this time. This may result in drops in connection during engagements. This is related to some issues with Microsoft's server and network infrastructure - https://status.azure.com/en-gb/status

Updates:

  • Time: Nov. 21, 2022, 4:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2022, 4:15 p.m.
    Status: Investigating
    Update: The 11.8.1 updates planned for tomorrow (22nd Novemer) have been postponed. We will post a new schedule soon.

Updates:

  • Time: Sept. 21, 2022, 1:56 p.m.
    Status: Resolved
    Update: We can confirm that the new dates for this update will be 28th September for the UK and EU regions, and 5th October for the US region.
  • Time: Sept. 20, 2022, 2:18 p.m.
    Status: Investigating
    Update: Due to some issues found during testing we have postponed the US and EU updates of our services to version 11.7.2. We will post new maintenance alerts once the new dates have been confirmed. Regards, Vee24 Support Team

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Frequently Asked Questions - Vee24

Is there a Vee24 outage?
The current status of Vee24 is: Systems Active
Where can I find the official status page of Vee24?
The official status page for Vee24 is here
How can I get notified if Vee24 is down or experiencing an outage?
To get notified of any status changes to Vee24, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Vee24 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Vee24 do?
This platform offers a range of digital solutions for customer experience, including omnichannel options, video chat, chatbots, and appointment scheduling.

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