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Is there an Ideon outage?

Ideon status: Systems Active

Last checked: a second ago

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Ideon outages and incidents

Outage and incident data over the last 30 days for Ideon.

There have been 0 outages or incidents for Ideon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ideon

Outlogger tracks the status of these components for Xero:

Enrollments API Active
Enrollments Dashboard Active
Provider Search Active
Quoting API Active
Component Status
Active
Enrollments API Active
Enrollments Dashboard Active
Active
Provider Search Active
Quoting API Active

Latest Ideon outages and incidents.

View the latest incidents for Ideon and check for official updates:

Updates:

  • Time: Aug. 26, 2024, 5:27 p.m.
    Status: Resolved
    Update: The issue has been resolved. We will provide a post-mortem and root cause analysis later in the week.
  • Time: Aug. 26, 2024, 4:18 p.m.
    Status: Monitoring
    Update: The Ideon group quoting API is back online. The team has deployed the fix and is currently monitoring for any potential issues. Just so you know, old quotes will not be immediately available, as the team will be migrating them by the end of the day today. We apologize for the inconvenience. To prevent a recurrence, we will hold a post-mortem on this issue and implement further changes this week.
  • Time: Aug. 26, 2024, 4 p.m.
    Status: Identified
    Update: The Ideon team is testing the fix, and we will post an update as soon as we are done testing.
  • Time: Aug. 26, 2024, 2:55 p.m.
    Status: Identified
    Update: The team is actively working on deploying a fix. We will continue to update this page with the latest information as soon as it becomes available.
  • Time: Aug. 26, 2024, 1:20 p.m.
    Status: Identified
    Update: The team has temporarily disabled the group quoting endpoint to implement a fix. Until the fix is completed, the endpoint will return a 503 Service Unavailable status.
  • Time: Aug. 26, 2024, 1:15 p.m.
    Status: Identified
    Update: The issue has been identified, and our team is actively working on a fix.
  • Time: Aug. 26, 2024, 12:30 p.m.
    Status: Investigating
    Update: We are experiencing an issue that is affecting group quoting. We are currently attempting to resolve the issue as quickly as possible. We will provide updates as we make progress resolving the issue.

Updates:

  • Time: May 28, 2024, 8:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 28, 2024, 8:45 p.m.
    Status: Investigating
    Update: The underlying fix deployed. Customers should be able to reach the endpoints now.
  • Time: May 28, 2024, 8:45 p.m.
    Status: Investigating
    Update: The Quoting and Provider API customers are experiencing an elevated increase in 500 errors. A change to our security infrastructure caused some issues communicating to our cacheing system.

Updates:

  • Time: May 28, 2024, 8:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 28, 2024, 8:45 p.m.
    Status: Investigating
    Update: The underlying fix deployed. Customers should be able to reach the endpoints now.
  • Time: May 28, 2024, 8:45 p.m.
    Status: Investigating
    Update: The Quoting and Provider API customers are experiencing an elevated increase in 500 errors. A change to our security infrastructure caused some issues communicating to our cacheing system.

Updates:

  • Time: May 7, 2024, 1:58 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out if you are still experiencing further errors.
  • Time: May 7, 2024, 1:53 p.m.
    Status: Investigating
    Update: A solution has been identified and a fix is being pushed out.
  • Time: May 7, 2024, 1:36 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a downstream service that is affecting our quoting and provider search APIs. We are looking into a solution and will update once a solution has been identified.

Updates:

  • Time: May 7, 2024, 1:58 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out if you are still experiencing further errors.
  • Time: May 7, 2024, 1:53 p.m.
    Status: Investigating
    Update: A solution has been identified and a fix is being pushed out.
  • Time: May 7, 2024, 1:36 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a downstream service that is affecting our quoting and provider search APIs. We are looking into a solution and will update once a solution has been identified.

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Frequently Asked Questions - Ideon

Is there a Ideon outage?
The current status of Ideon is: Systems Active
Where can I find the official status page of Ideon?
The official status page for Ideon is here
How can I get notified if Ideon is down or experiencing an outage?
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