DaySmartvet outages and incidents
Outage and incident data over the last 30 days for DaySmartvet.
There have been 2 outages or incidents for DaySmartvet in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for DaySmartvet
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Antech Online | Active |
| Asteris Keystone PACS | Active |
| AWS ec2-us-west-2 | Active |
| AWS elasticache-us-west-2 | Active |
| AWS rds-us-west-2 | Active |
| AWS route53 | Active |
| AWS s3-us-west-2 | Active |
| AWS ses-us-east-1 | Active |
| CardConnect | Active |
| IDEXX | Active |
| MWI | Active |
| Patterson eShelf | Active |
| Quickbooks Integration | Active |
| Twilio SMS REST API | Active |
| VetterSoftware.com | Active |
| Victor Medical | Active |
| Zoetis Fuse / Vetsync | Active |
Latest DaySmartvet outages and incidents.
View the latest incidents for DaySmartvet and check for official updates:
Dymo Printer Issue
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: June 15, 2023, 3:17 p.m.
Updates:
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Time: July 5, 2023, 4:35 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 15, 2023, 9:33 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: June 15, 2023, 3:17 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: June 15, 2023, 3:17 p.m.Status: InvestigatingUpdate: We're experiencing an issue with labels printing upside down for DYMO printers. We’re working to identify the cause and resolve it. We'll share an update shortly. Thanks for your patience.
Antech print requisition forms not working - Antech is aware of the issue and is working on a fix
Description: The issue appears to have been resolved on the Antech side. Closing.
Status: Resolved
Impact: Critical | Started At: June 7, 2022, 4:50 p.m.
Updates:
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Time: June 8, 2022, 3:01 a.m.Status: ResolvedUpdate: The issue appears to have been resolved on the Antech side. Closing.
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Time: June 7, 2022, 5:15 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: June 7, 2022, 4:50 p.m.Status: IdentifiedUpdate: Antech is working on the fix for this issue.
Amazon Web Services Internet connectivity issues
Description: From Amazon Web Services: 8:14 AM PST We have resolved the issue affecting Internet connectivity to the US-WEST-2 Region. Connectivity within the region was not affected by this event. The issue has been resolved and the service is operating normally.
Status: Resolved
Impact: None | Started At: Dec. 15, 2021, 4:03 p.m.
Updates:
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Time: Dec. 15, 2021, 4:27 p.m.Status: ResolvedUpdate: From Amazon Web Services: 8:14 AM PST We have resolved the issue affecting Internet connectivity to the US-WEST-2 Region. Connectivity within the region was not affected by this event. The issue has been resolved and the service is operating normally.
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Time: Dec. 15, 2021, 4:10 p.m.Status: IdentifiedUpdate: From Amazon Web Services: 7:43 AM PST We are investigating Internet connectivity issues to the US-WEST-2 Region. 8:01 AM PST We have identified the root cause of the Internet connectivity to the US-WEST-2 Region and have taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes but continue to work towards full recovery.
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Time: Dec. 15, 2021, 4:04 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: Dec. 15, 2021, 4:03 p.m.Status: InvestigatingUpdate: Our cloud provider has been having widespread connectivity issues starting at about 7:15AM PDT that resulted in many people being unable to log in. We are tracking the issue.
Records not creating when adding from a bundle
Description: The root cause was a database index that was not being called appropriately, resulting in very long processing times. This has been patched and verified to be fixed. We're sorry for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: Oct. 3, 2021, 9:54 p.m.
Updates:
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Time: Oct. 3, 2021, 11:46 p.m.Status: ResolvedUpdate: The root cause was a database index that was not being called appropriately, resulting in very long processing times. This has been patched and verified to be fixed. We're sorry for any inconvenience caused.
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Time: Oct. 3, 2021, 9:54 p.m.Status: InvestigatingUpdate: We have received reports of issues where adding records from a bundle is not completing as expected and stopping the process mid-flow results in invoiced items with no records having been created. We have alerted our engineering team to the issue and are working to determine the root cause. We will update this incident shortly with more information.
Antech issues
Description: Antech let us know that the issue has been resolved. We verified with a reporting clinic that the same is true. Resolving this issue.
Status: Resolved
Impact: Major | Started At: March 16, 2021, 5:22 p.m.
Updates:
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Time: March 16, 2021, 6:48 p.m.Status: ResolvedUpdate: Antech let us know that the issue has been resolved. We verified with a reporting clinic that the same is true. Resolving this issue.
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Time: March 16, 2021, 5:22 p.m.Status: InvestigatingUpdate: Antech has been experiencing issues this morning with their online integration platform. The integration has been down intermittently as a result. We've notified our Antech technical contact and are waiting for an update.
