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Is there an VidyoCloud™ outage?

VidyoCloud™ status: Systems Active

Last checked: 2 minutes ago

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VidyoCloud™ outages and incidents

Outage and incident data over the last 30 days for VidyoCloud™.

There have been 0 outages or incidents for VidyoCloud™ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VidyoCloud™

Outlogger tracks the status of these components for Xero:

Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
Analytics Dashboards Active
Finserv Meetings Active
SIP/H323 Services Active
Telephone Services Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health Meetings Active
SIP/H.323 Services Active
Telephone Services Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health4 Meetings Active
SIP/H323 Services Active
Telephone Services Active
VidyoEngage™ Active
VidyoEngage™ EU Active
VidyoEngage™ Health Active
VidyoConnect NativeWebRTC Active
VidyoConnector API Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
VidyoPlatform™ Meetings Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
VidyoPlatform™ EU Meetings Active
Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
Component Status
Active
Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
Active
Analytics Dashboards Active
Finserv Meetings Active
SIP/H323 Services Active
Telephone Services Active
Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health Meetings Active
SIP/H.323 Services Active
Telephone Services Active
Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health4 Meetings Active
SIP/H323 Services Active
Telephone Services Active
Active
VidyoEngage™ Active
VidyoEngage™ EU Active
VidyoEngage™ Health Active
Active
VidyoConnect NativeWebRTC Active
VidyoConnector API Active
Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
VidyoPlatform™ Meetings Active
Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
VidyoPlatform™ EU Meetings Active
Active
Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active

Latest VidyoCloud™ outages and incidents.

View the latest incidents for VidyoCloud™ and check for official updates:

Updates:

  • Time: Feb. 1, 2023, 6:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2023, 6:07 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 1, 2023, 3:39 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to utilize VidyoConnect™ EU Recording Services. Our team is working to identify the root cause and implement a solution.

Updates:

  • Time: Jan. 17, 2023, 4:13 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 16, 2023, 8:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 16, 2023, 8:10 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to join Platform Vidyo.io™ meetings. Our team is working to identify the root cause and implement a solution.

Updates:

  • Time: Jan. 17, 2023, 4:13 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 16, 2023, 8:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 16, 2023, 8:10 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to join Platform Vidyo.io™ meetings. Our team is working to identify the root cause and implement a solution.

Updates:

  • Time: Oct. 28, 2022, 6:32 a.m.
    Status: Postmortem
    Update: The SMS sending issue was due to undisclosed carrier changes which now require bulk SMS messaging to clearly indicate sender and opt-out instructions. VidyoCloud SMS invites have been updated to ensure they are compliant with new carrier standards and reduce the chance of future message rejections. Additional internal monitoring for rejected messages has also been implemented in order to more closely track any future changes.
  • Time: Oct. 28, 2022, 6:32 a.m.
    Status: Postmortem
    Update: The SMS sending issue was due to undisclosed carrier changes which now require bulk SMS messaging to clearly indicate sender and opt-out instructions. VidyoCloud SMS invites have been updated to ensure they are compliant with new carrier standards and reduce the chance of future message rejections. Additional internal monitoring for rejected messages has also been implemented in order to more closely track any future changes.
  • Time: Oct. 28, 2022, 6:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 28, 2022, 6:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 26, 2022, 4:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 26, 2022, 4:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 20, 2022, 4:54 p.m.
    Status: Investigating
    Update: We are receiving reports of some users unable to send SMS invites. Our team is investigating the issue and will provide further updates as they become available.
  • Time: Oct. 20, 2022, 4:54 p.m.
    Status: Investigating
    Update: We are receiving reports of some users unable to send SMS invites. Our team is investigating the issue and will provide further updates as they become available.

Updates:

  • Time: Sept. 30, 2022, 7:35 p.m.
    Status: Resolved
    Update: This alert is part of the scheduled maintenance.
  • Time: Sept. 30, 2022, 7:27 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to join VidyoConnect™ EU meetings. Our team is working to identify the root cause and implement a solution.

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Frequently Asked Questions - VidyoCloud™

Is there a VidyoCloud™ outage?
The current status of VidyoCloud™ is: Systems Active
Where can I find the official status page of VidyoCloud™?
The official status page for VidyoCloud™ is here
How can I get notified if VidyoCloud™ is down or experiencing an outage?
To get notified of any status changes to VidyoCloud™, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VidyoCloud™ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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