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Is there an VidyoCloud™ outage?

VidyoCloud™ status: Systems Active

Last checked: a minute ago

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VidyoCloud™ outages and incidents

Outage and incident data over the last 30 days for VidyoCloud™.

There have been 0 outages or incidents for VidyoCloud™ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VidyoCloud™

Outlogger tracks the status of these components for Xero:

Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
Analytics Dashboards Active
Finserv Meetings Active
SIP/H323 Services Active
Telephone Services Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health Meetings Active
SIP/H.323 Services Active
Telephone Services Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health4 Meetings Active
SIP/H323 Services Active
Telephone Services Active
VidyoEngage™ Active
VidyoEngage™ EU Active
VidyoEngage™ Health Active
VidyoConnect NativeWebRTC Active
VidyoConnector API Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
VidyoPlatform™ Meetings Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
VidyoPlatform™ EU Meetings Active
Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
Component Status
Active
Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
Active
Analytics Dashboards Active
Finserv Meetings Active
SIP/H323 Services Active
Telephone Services Active
Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health Meetings Active
SIP/H.323 Services Active
Telephone Services Active
Active
Analytics Dashboards Active
Epic Interconnect Server Notifications Active
Health4 Meetings Active
SIP/H323 Services Active
Telephone Services Active
Active
VidyoEngage™ Active
VidyoEngage™ EU Active
VidyoEngage™ Health Active
Active
VidyoConnect NativeWebRTC Active
VidyoConnector API Active
Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active
VidyoPlatform™ Meetings Active
Active
Analytics Dashboards Active
Recording Services Active
SIP/H.323 Services Active
VidyoPlatform™ EU Meetings Active
Active
Analytics Dashboards Active
Meetings Active
Recording Services Active
SIP/H.323 Services Active
Telephone Services Active

Latest VidyoCloud™ outages and incidents.

View the latest incidents for VidyoCloud™ and check for official updates:

Updates:

  • Time: July 11, 2022, 1 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 11, 2022, 12:52 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to join Vidyo.io™ meetings. Our team is working to identify the root cause and implement a solution.

Updates:

  • Time: June 28, 2022, 10:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2022, 9:59 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to utilize VidyoConnect™ EU Recording Services. Our team is working to identify the root cause and implement a solution.

Updates:

  • Time: June 28, 2022, 10:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2022, 9:59 p.m.
    Status: Investigating
    Update: We are receiving reports that some users may be unable to utilize VidyoConnect™ EU Recording Services. Our team is working to identify the root cause and implement a solution.

Updates:

  • Time: June 7, 2022, 8:52 p.m.
    Status: Resolved
    Update: This issue has been resolved. It was determined that the SMS sending issue was to due to recent carrier changes which require senders to register for A2P 10DLC. Once this was discovered we expedited the required registration through our SMS provider. We thank you for your continued patience and apologize for the inconvenience. If you have further questions or would like to discuss this over a phone call, please reach out to our customer support team at the locations listed in the Contact Us article: https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
  • Time: June 7, 2022, 3 p.m.
    Status: Monitoring
    Update: No further issues detected, service is operational. We will continue to monitor results.
  • Time: June 6, 2022, 9:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 2, 2022, 10:30 p.m.
    Status: Identified
    Update: An intermittent issue has been identified and escalated for further review.
  • Time: June 2, 2022, 5:25 p.m.
    Status: Investigating
    Update: We are receiving reports of some users unable to send SMS invites. Our team is investigating the issue and will provide further updates as they become available.

Updates:

  • Time: June 7, 2022, 8:52 p.m.
    Status: Resolved
    Update: This issue has been resolved. It was determined that the SMS sending issue was to due to recent carrier changes which require senders to register for A2P 10DLC. Once this was discovered we expedited the required registration through our SMS provider. We thank you for your continued patience and apologize for the inconvenience. If you have further questions or would like to discuss this over a phone call, please reach out to our customer support team at the locations listed in the Contact Us article: https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
  • Time: June 7, 2022, 3 p.m.
    Status: Monitoring
    Update: No further issues detected, service is operational. We will continue to monitor results.
  • Time: June 6, 2022, 9:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 2, 2022, 10:30 p.m.
    Status: Identified
    Update: An intermittent issue has been identified and escalated for further review.
  • Time: June 2, 2022, 5:25 p.m.
    Status: Investigating
    Update: We are receiving reports of some users unable to send SMS invites. Our team is investigating the issue and will provide further updates as they become available.

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Frequently Asked Questions - VidyoCloud™

Is there a VidyoCloud™ outage?
The current status of VidyoCloud™ is: Systems Active
Where can I find the official status page of VidyoCloud™?
The official status page for VidyoCloud™ is here
How can I get notified if VidyoCloud™ is down or experiencing an outage?
To get notified of any status changes to VidyoCloud™, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VidyoCloud™ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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