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Is there an VTS outage?

VTS status: Systems Active

Last checked: 3 minutes ago

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VTS outages and incidents

Outage and incident data over the last 30 days for VTS.

There have been 2 outages or incidents for VTS in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VTS

Outlogger tracks the status of these components for Xero:

Activate Active
APIs Active
Business Analytics Active
Emails Active
Integrations Active
Lease Active
Market Active
Marketplace Active
Mobile Apps Active
Rise Active
SSO/Login Active
VTS Data Active
Component Status
Activate Active
APIs Active
Business Analytics Active
Emails Active
Integrations Active
Lease Active
Market Active
Marketplace Active
Mobile Apps Active
Rise Active
SSO/Login Active
VTS Data Active

Latest VTS outages and incidents.

View the latest incidents for VTS and check for official updates:

Updates:

  • Time: Nov. 14, 2023, 1:30 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 13, 2023, 5:15 p.m.
    Status: Monitoring
    Update: Business Analytics has been restored. A few customers may experience stale data. The team is working to update stale data.
  • Time: Nov. 13, 2023, 4:28 p.m.
    Status: Identified
    Update: We are experiencing an error with Business Analytics. We are currently working to resolve the error.

Updates:

  • Time: Aug. 22, 2023, 9:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 22, 2023, 6:51 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Estimated time to resolution is 1 hr.
  • Time: Aug. 22, 2023, 4:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 22, 2023, 4:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 22, 2023, 4:44 p.m.
    Status: Identified
    Update: Deal comments are not being included in the Leasing Activity Report (LAR). VTS is actively working to resolve the issue. To be shared within 2 hours, at which time we expect the issue to be resolved.

Updates:

  • Time: May 17, 2023, 11:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 17, 2023, 10:20 p.m.
    Status: Investigating
    Update: We are experiencing an error with the tenants subsystem. We are currently working to resolve the error.

Updates:

  • Time: May 29, 2023, 9:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 18, 2023, 11:27 p.m.
    Status: Identified
    Update: The Safetrust iOS fix was released to end users on May 3rd and has resolved the fetching credentials issue; the Android fix will be released on May 24 and will resolve the issue for Android users. All mobile credentials will function as expected following the release of the Android fix.
  • Time: April 20, 2023, 1:43 p.m.
    Status: Identified
    Update: Issue: Since March 6, Safetrust mobile credentials are failing to fetch correctly for users within the axiis app, which is causing problems with mobile access to entry points at the building(s). Status: Waiting for receipt of updated SDK version from Safetrust. SDK is currently in the Safetrust QA process. Next Update: To be shared this week following the receipt of the updated SDK version from Safetrust.
  • Time: April 20, 2023, 1:33 p.m.
    Status: Identified
    Update: Issue: Since March 6, Safetrust mobile credentials are failing to fetch correctly for users within the axiis app, which is causing problems with mobile access to entry points at the building(s). Status: Waiting for receipt of updated SDK version from Safetrust. SDK is currently in the Safetrust QA process. Next Update: To be shared this week following the receipt of the updated SDK version from Safetrust.
  • Time: April 17, 2023, 6:02 p.m.
    Status: Identified
    Update: Issue: Since March 6, Safetrust mobile credentials are failing to fetch correctly for users within the axiis app, which is causing problems with mobile access to entry points at the building(s). Status: Safetrust is releasing an updated version of their SDK to remedy the current issues being faced. The Safetrust Engineering team has provided us with a timeline of ‘early this week’ for providing the updated SDK version. VTS will then implement & test the functionality of the updated SDK, before releasing the fix to end users. Next Update: To be shared this week following the receipt of the updated SDK version from Safetrust.

Updates:

  • Time: March 30, 2023, 7:51 p.m.
    Status: Resolved
    Update: From approximately 0700 to 1000 Central Daylight Time, certain access control integrations within the VTS Rise app were experiencing degraded functionality, such as visitor passes not working at turnstiles. The issue has been resolved and a root cause analysis is underway to determine how to prevent it from happening again in the future.

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Frequently Asked Questions - VTS

Is there a VTS outage?
The current status of VTS is: Systems Active
Where can I find the official status page of VTS?
The official status page for VTS is here
How can I get notified if VTS is down or experiencing an outage?
To get notified of any status changes to VTS, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VTS every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VTS do?
VTS streamlines commercial real estate and lease management for landlords and brokers with a single CRM platform.

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