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Is there an Vyopta outage?

Vyopta status: Systems Active

Last checked: 8 minutes ago

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Vyopta outages and incidents

Outage and incident data over the last 30 days for Vyopta.

There have been 1 outages or incidents for Vyopta in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Vyopta

Outlogger tracks the status of these components for Xero:

API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
Component Status
Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active

Latest Vyopta outages and incidents.

View the latest incidents for Vyopta and check for official updates:

Updates:

  • Time: Oct. 30, 2023, 7:08 p.m.
    Status: Resolved
    Update: We have successfully pinpointed the root cause behind the false alert emails generated by the affected service. Our dedicated engineering team has implemented a robust fix for the issue. While it's important to note that such occurrences are exceptionally rare, there may still be isolated cases where the service may inadvertently trigger false alerts for a small subset of customers it serves. We appreciate your patience and understanding as we work towards ensuring a seamless experience for all our users.
  • Time: Oct. 19, 2023, 8:14 p.m.
    Status: Monitoring
    Update: The high number of false alerts that were sent out impacted a small number of customers. The cause has been identified and we will continue to monitor.
  • Time: Oct. 19, 2023, 6:32 p.m.
    Status: Investigating
    Update: Update: We have found that a couple of customers have been affected, while the majority have not received false alerts. We are continuing to investigate.
  • Time: Oct. 19, 2023, 5:25 p.m.
    Status: Investigating
    Update: We are investigating reports of high volume of false alerts. Will provide more detail once its available.

Updates:

  • Time: Oct. 2, 2023, 6:10 p.m.
    Status: Resolved
    Update: Webex Team indicated the outage on the 27th was related to an incident on that day that caused API collection issues. The issue has since been rectified and Webex collection has returned to it's normal behavior. We will mark this incident as resolved.
  • Time: Sept. 28, 2023, 7:53 p.m.
    Status: Monitoring
    Update: Webex Support has indicated the issue was related to an incident yesterday. We are currently seeing Webex data coming in for our customers. We will monitor Webex data for the next 24 hours.
  • Time: Sept. 27, 2023, 4:55 p.m.
    Status: Identified
    Update: We have confirmed we are not receiving the necessary data back from Webex. We have contacted Webex Support to help us resolve the issue. We will provide another update tomorrow at the latest.
  • Time: Sept. 27, 2023, 4:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 27, 2023, 4:41 p.m.
    Status: Investigating
    Update: We are currently investigating issues with Webex collection. Preliminary analysis indicates Webex is not providing meeting quality data to consume

Updates:

  • Time: Sept. 6, 2023, 12:03 a.m.
    Status: Resolved
    Update: This incident has been resolved after the Webex team at Cisco deployed a fix on September 1st.
  • Time: Sept. 1, 2023, 1:35 p.m.
    Status: Monitoring
    Update: The Webex engineering team has deployed a fix around 12AM PST. Real Time Meeting data is now available within CPM Monitoring. We will monitor the behavior and begin back polling Analytics data if needed.
  • Time: Aug. 31, 2023, 2:48 p.m.
    Status: Identified
    Update: The Webex engineering team will be deploying a fix overnight. Once that has been deployed, we will verify behavior and monitor the issue.
  • Time: Aug. 30, 2023, 5:03 p.m.
    Status: Identified
    Update: We have confirmed we are not receiving data back from Webex. We have contacted Webex Support to help us resolve the issue. We will provide another update tomorrow at the latest.
  • Time: Aug. 30, 2023, 4:28 p.m.
    Status: Investigating
    Update: We are currently investigating issues with Webex collection. Preliminary analysis indicates Webex is not providing the meeting information to consume.

Updates:

  • Time: Sept. 7, 2023, 8:12 p.m.
    Status: Postmortem
    Update: In retrospect, we've identified the underlying reason behind the issues encountered by a few of our valued customers. It can be attributed to the application of a 'group by' filter on endpoint tags that have undergone recent changes. To delve deeper into the specifics of this matter, we encourage you to review the following knowledge article: [https://support.vyopta.com/hc/en-us/articles/20213975267475-FAQ-Actionable-Alerts-on-metric-based-monitoring](https://support.vyopta.com/hc/en-us/articles/20213975267475-FAQ-Actionable-Alerts-on-metric-based-monitoring)
  • Time: Sept. 1, 2023, 6:14 p.m.
    Status: Resolved
    Update: We have identified the issue and will be providing documentation on how to address this issue in the coming days.
  • Time: Aug. 30, 2023, 3:15 p.m.
    Status: Investigating
    Update: We are still investigating why a couple of our customers are being impacted by a high volume of false alerts. Will provide an update once we have identified the problem
  • Time: Aug. 29, 2023, 8:25 p.m.
    Status: Identified
    Update: We've determined that the problem is affecting only a small number of our clients, and the alerting system should be functioning correctly for all other customers.
  • Time: Aug. 29, 2023, 2:56 p.m.
    Status: Investigating
    Update: We are investigating reports of high volume of false alerts. Will provide more detail once its available.

Updates:

  • Time: July 6, 2023, 5:03 p.m.
    Status: Postmortem
    Update: The outage was caused by a code issue that was inadvertently introduced into our system. Unfortunately, this change contained an issue that resulted in a service degradation. Upon discovering the code issue, our engineering team immediately initiated an investigation to identify and resolve the problem. In order to restore the services as quickly as possible, we decided to revert the code change to a previous stable version.
  • Time: July 6, 2023, 5:03 p.m.
    Status: Resolved
    Update: Issue has been resolved after monitoring for 24 hours. RCA will be provided.
  • Time: July 5, 2023, 4:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're currently monitoring the results.
  • Time: July 5, 2023, 2:54 p.m.
    Status: Investigating
    Update: We are currently investigating reports of data not loading within CPM Analytics within the EU Cloud.

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Frequently Asked Questions - Vyopta

Is there a Vyopta outage?
The current status of Vyopta is: Systems Active
Where can I find the official status page of Vyopta?
The official status page for Vyopta is here
How can I get notified if Vyopta is down or experiencing an outage?
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