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Is there an Walnut outage?

Walnut status: Systems Active

Last checked: 2 minutes ago

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Walnut outages and incidents

Outage and incident data over the last 30 days for Walnut.

There have been 0 outages or incidents for Walnut in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Walnut

Outlogger tracks the status of these components for Xero:

App Active
Demo Active
Demo Customization Tool Active
Recording Active
Component Status
App Active
Demo Active
Demo Customization Tool Active
Recording Active

Latest Walnut outages and incidents.

View the latest incidents for Walnut and check for official updates:

Updates:

  • Time: Aug. 2, 2024, 2:03 p.m.
    Status: Resolved
    Update: The issue has been fully resolved, and all components are now operational. We appreciate your patience and understanding as our team worked to address this matter.
  • Time: Aug. 2, 2024, 1:56 p.m.
    Status: Monitoring
    Update: Our team has implemented a fix, and we are monitoring the results.
  • Time: Aug. 2, 2024, 1:37 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 2, 2024, 1:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing users to experience issues with the Walnut Editor. Our team is working thoroughly to identify the error and implement a fix. We will continue to update with ongoing developments.

Updates:

  • Time: June 21, 2024, 3:06 p.m.
    Status: Postmortem
    Update: # Incident Update Our team has successfully identified the root cause of the incident. The loading issue in templates and demos is the result of a [bug in the latest version of Chrome](https://issues.chromium.org/issues/347676172), which is impacting web applications globally. To mitigate this, our team has deployed a set of temporary fixes, which will remain in effect until Chrome releases an updated browser version. The fix will be released in version `126.0.6478.127` of the Chrome browser. ‌ The set of temporary fixes that our team has deployed will apply automatically to templates, but existing demos must be updated/republished for the changes to take effect. ‌ Please note that this issue is specific to the Chrome web browser. We advise users to update to the latest version once it becomes available. ‌ We’re so sorry for this disruption. Our team is working diligently to minimize the impact of this Chrome bug. # Update Required: Chrome Version 126.0.6478.127 Now Available The Chrome Team has released a browser update, version `126.0.6478.127`, which addresses the bug identified in the previous version. If your Chrome browser has not updated automatically to this latest version, we strongly recommend that you update it at your earliest convenience. _To update Chrome to the latest version:_ 1. Open Chrome 2. Click the three dots \(⋮\) in the top-right corner 3. Select Help > About Google Chrome 4. If an update is available, click Check for updates 5. When the update is finished, click Relaunch Should you encounter any difficulties or have questions about the update process, please don't hesitate to reach out to us. We're here to help!
  • Time: June 20, 2024, 8:34 p.m.
    Status: Resolved
    Update: A fix has been implemented, and our team is monitoring the results. Thanks so much for your patience as our team investigated.
  • Time: June 20, 2024, 7:32 p.m.
    Status: Monitoring
    Update: Our team investigated an issue that caused some users to experience issues with loading screen assets in templates and demos after updating to the latest version of Chrome. A fix has been implemented, and our team is monitoring the results.
  • Time: June 20, 2024, 4:43 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 20, 2024, 4:15 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate this issue. We will continue to update with ongoing developments.
  • Time: June 20, 2024, 3:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 20, 2024, 3:31 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing some users to experience issues with loading screen assets in templates and demos in Chrome. Our team is working thoroughly to identify the error and implement a fix. We will continue to update with ongoing developments.

Updates:

  • Time: June 4, 2024, 10:05 p.m.
    Status: Resolved
    Update: Our team has deployed a fix for the demo session data pipeline, and Insights functionality has been fully restored. Rest assured, all demo session data was captured before and during the incident, and it is now flowing through to Walnut Insights and Integrations. Thank you for your patience as our team worked to resolve this issue.
  • Time: June 4, 2024, 8:45 p.m.
    Status: Identified
    Update: We have identified the root cause of the demo session data delays, and our team is implementing a fix. We expect the demo session data pipeline to be restored shortly.
  • Time: June 4, 2024, 7:40 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 4, 2024, 7:39 p.m.
    Status: Identified
    Update: Our team has identified an issue where processed demo session data is not appearing in Insights. Demo session data is delayed. All Insights, integrations, webhooks, and email notifications are affected. Our team is working diligently to identify the root cause and implement a fix. We will continue to update with ongoing developments.

Updates:

  • Time: April 26, 2024, 8:53 p.m.
    Status: Resolved
    Update: Version 1.6.42 of the extension is now live and available for download. This version resolves all issues surrounding version 1.6.41. If your extension has not already auto-updated, please update it to the latest version via the Chrome Web Store. Thank you for your patience as our team worked to resolve this issue.

Updates:

  • Time: April 26, 2024, 8:02 p.m.
    Status: Resolved
    Update: Version 1.6.42 of the extension is now live and available for download. This version resolves all issues surrounding version 1.6.41. If your extension has not already auto-updated, please update it to the latest version via the Chrome Web Store. Thank you for your patience as our team worked to resolve this issue.
  • Time: April 26, 2024, 5:37 p.m.
    Status: Identified
    Update: Our team has successfully identified the root cause of the disruption, and a long-term solution is in progress. This solution will be available in version 1.6.42 of the extension. Users experiencing issues with version 1.6.41 can resolve them by uninstalling and reinstalling the extension. Our team is committed to keeping you informed, and we'll notify you here as soon as version 1.6.42 is available. Thank you for your patience and understanding.
  • Time: April 26, 2024, 2:15 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 26, 2024, 2:13 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 26, 2024, 2:11 p.m.
    Status: Identified
    Update: Our team has identified an issue with version 1.6.41 of the Walnut extension tool and are working diligently to implement a fix. The issue can be resolved in the short term by removing and reinstalling the extension. We will continue to update with ongoing developments.

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Issues Detected

Frequently Asked Questions - Walnut

Is there a Walnut outage?
The current status of Walnut is: Systems Active
Where can I find the official status page of Walnut?
The official status page for Walnut is here
How can I get notified if Walnut is down or experiencing an outage?
To get notified of any status changes to Walnut, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Walnut every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Walnut do?
Walnut's demo creation software enables easy customization of interactive product demos without coding, providing powerful insights and enhancing the buyer experience. Try it now!

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