Is there an UserZoom outage?

UserZoom status: Systems Active

Last checked: 2 minutes ago

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UserZoom outages and incidents

Outage and incident data over the last 30 days for UserZoom.

There have been 2 outages or incidents for UserZoom in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserZoom

Outlogger tracks the status of these components for Xero:

Data Exports Active
Ratios & Responses Active
Transcripts Active
Video Player Active
Moderated in session experience Active
Unmoderated research methods Active
Login Active
Study Builder Active
Templates Active
User Management Active
Firefox extension Active
Google Chrome extension Active
Joining a session Active
Selecting a time to participate Active
UserZoom Live Android App Active
UserZoom Live iOS App Active
UserZoom Surveys Android App Active
UserZoom Surveys iOS App Active
Emails & Notifications Active
ResearchOps (session calendar) Active
Study recruitment by Recruit Your Own Active
Study Recruitment by UserZoom Active
UserZoom Academy Active
UserZoom HelpCenter Active
Component Status
Active
Data Exports Active
Ratios & Responses Active
Transcripts Active
Video Player Active
Active
Moderated in session experience Active
Unmoderated research methods Active
Active
Login Active
Study Builder Active
Templates Active
User Management Active
Active
Firefox extension Active
Google Chrome extension Active
Joining a session Active
Selecting a time to participate Active
UserZoom Live Android App Active
UserZoom Live iOS App Active
UserZoom Surveys Android App Active
UserZoom Surveys iOS App Active
Active
Emails & Notifications Active
ResearchOps (session calendar) Active
Study recruitment by Recruit Your Own Active
Study Recruitment by UserZoom Active
Active
UserZoom Academy Active
UserZoom HelpCenter Active

Latest UserZoom outages and incidents.

View the latest incidents for UserZoom and check for official updates:

Updates:

  • Time: Feb. 27, 2024, 4:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2024, 6:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented for now in the platform. For any impacted study, a full relaunch is required (even if it's currently offline) for it to work again. Apologies for the inconvenience and many thanks for your patience. We will continue to work to monitor that everything is working as expected and mitigate all issues.
  • Time: Feb. 23, 2024, 6:26 p.m.
    Status: Identified
    Update: [US Region] We continue to work on mitigating the issues. There might be intermittent issues accessing the platform as part of the mitigation efforts for a few minutes but the service should be back working really soon. Apologies for the inconvenience.
  • Time: Feb. 23, 2024, 4:28 p.m.
    Status: Identified
    Update: We have identified the issue and are working to fix it ASAP. Thanks for your patience, we will continue to update in here.
  • Time: Feb. 23, 2024, 2:24 p.m.
    Status: Investigating
    Update: [US Region] We are getting some reports of issues loading the results of some studies. Our team is investigating and will update as soon as we have more information. Apologies for the inconvenience.

Updates:

  • Time: Feb. 12, 2024, 10:06 a.m.
    Status: Resolved
    Update: The incident is now resolved and the access to studies is back fully functional. Thanks for your patience.
  • Time: Feb. 12, 2024, 9:57 a.m.
    Status: Identified
    Update: The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies.
  • Time: Feb. 12, 2024, 9:56 a.m.
    Status: Identified
    Update: We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services. Apologies for the inconvenience.

Updates:

  • Time: Dec. 8, 2023, 10:14 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2023, 9:46 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 8, 2023, 2:52 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 7, 2023, 4:32 p.m.
    Status: Resolved
    Update: The issue has been fixed and now the app should be available again.
  • Time: Nov. 7, 2023, 4:04 p.m.
    Status: Identified
    Update: The issue has been identified and the team is working on it.

Updates:

  • Time: Oct. 30, 2023, 9:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2023, 9 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 30, 2023, 8:46 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - UserZoom

Is there a UserZoom outage?
The current status of UserZoom is: Systems Active
Where can I find the official status page of UserZoom?
The official status page for UserZoom is here
How can I get notified if UserZoom is down or experiencing an outage?
To get notified of any status changes to UserZoom, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserZoom every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserZoom do?
UserZoom's UX Insights System enables in-depth, efficient UX research to enhance digital experiences during product development.

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