Is there an UserZoom outage?

UserZoom status: Systems Active

Last checked: a minute ago

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UserZoom outages and incidents

Outage and incident data over the last 30 days for UserZoom.

There have been 2 outages or incidents for UserZoom in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserZoom

Outlogger tracks the status of these components for Xero:

Data Exports Active
Ratios & Responses Active
Transcripts Active
Video Player Active
Moderated in session experience Active
Unmoderated research methods Active
Login Active
Study Builder Active
Templates Active
User Management Active
Firefox extension Active
Google Chrome extension Active
Joining a session Active
Selecting a time to participate Active
UserZoom Live Android App Active
UserZoom Live iOS App Active
UserZoom Surveys Android App Active
UserZoom Surveys iOS App Active
Emails & Notifications Active
ResearchOps (session calendar) Active
Study recruitment by Recruit Your Own Active
Study Recruitment by UserZoom Active
UserZoom Academy Active
UserZoom HelpCenter Active
Component Status
Active
Data Exports Active
Ratios & Responses Active
Transcripts Active
Video Player Active
Active
Moderated in session experience Active
Unmoderated research methods Active
Active
Login Active
Study Builder Active
Templates Active
User Management Active
Active
Firefox extension Active
Google Chrome extension Active
Joining a session Active
Selecting a time to participate Active
UserZoom Live Android App Active
UserZoom Live iOS App Active
UserZoom Surveys Android App Active
UserZoom Surveys iOS App Active
Active
Emails & Notifications Active
ResearchOps (session calendar) Active
Study recruitment by Recruit Your Own Active
Study Recruitment by UserZoom Active
Active
UserZoom Academy Active
UserZoom HelpCenter Active

Latest UserZoom outages and incidents.

View the latest incidents for UserZoom and check for official updates:

Updates:

  • Time: Oct. 5, 2023, 10:30 a.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Oct. 4, 2023, 7:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.

Updates:

  • Time: Oct. 4, 2023, 7:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 4, 2023, 7:33 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 4, 2023, 6:16 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 2, 2023, 9:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 2, 2023, 8:54 p.m.
    Status: Investigating
    Update: We’re investigating an issue with Scheduler links in all moderated Classic UserZoom studies which are returning 404 error. We will update this page as we have more information about the status of the issue.

Updates:

  • Time: July 25, 2023, 10:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 25, 2023, 9:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are continuing to monitor for any further issues.
  • Time: July 25, 2023, 7:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 25, 2023, 5:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 25, 2023, 5:54 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 24, 2023, 3:34 p.m.
    Status: Resolved
    Update: The incident has been resolved. Thanks for your patience.
  • Time: July 24, 2023, 3:17 p.m.
    Status: Monitoring
    Update: A solution has been applied and now studies are now able to be loaded as expected. Apologies for the inconvenience!
  • Time: July 24, 2023, 3:10 p.m.
    Status: Investigating
    Update: Region: US We’ve received reports that the Monitor Page is not loading correctly for some studies. Our engineering team is actively investigating.

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Frequently Asked Questions - UserZoom

Is there a UserZoom outage?
The current status of UserZoom is: Systems Active
Where can I find the official status page of UserZoom?
The official status page for UserZoom is here
How can I get notified if UserZoom is down or experiencing an outage?
To get notified of any status changes to UserZoom, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserZoom every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserZoom do?
UserZoom's UX Insights System enables in-depth, efficient UX research to enhance digital experiences during product development.

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