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Outage and incident data over the last 30 days for Writable.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Writable Application | Active |
Third-Party Dependencies | Active |
AWS cloudsearch-us-west-2 | Active |
AWS ec2-us-west-2 | Active |
AWS ecs-us-west-2 | Active |
AWS elasticache-us-west-2 | Active |
AWS elb-us-west-2 | Active |
AWS lambda-us-west-2 | Active |
AWS polly-us-west-2 | Active |
AWS rds-us-west-2 | Active |
AWS s3-us-west-2 | Active |
AWS transfer-us-west-2 | Active |
Cloudflare Portland, OR, United States - (PDX) | Active |
Fastly Portland (PDX) | Active |
Google Apps Classroom | Active |
Google Apps Docs | Active |
Google Apps Drive | Active |
Google Cloud Platform Identity & Access Management | Active |
Google Cloud Platform Identity & Security | Active |
Scanii.com api.scanii.com | Active |
SendGrid API v3 | Active |
View the latest incidents for Writable and check for official updates:
Description: Beginning at 6:30a PST, Writable's application database failed to automatically scale to accomodate increased usage and became overwhelmed. Our engineers were monitoring and noted increasing error rates and began investigating. User reports of issues began at 6:35a PST. Additional resources were added as a stopgap, which resolved the issue by 6:53a PST, error rates increased again at 7:14a PST and additional resources were deployed to combat it. During this period, the underlying cause was identified and a fix was deployed at 7:30a PST, after which all metrics remained normal.
Status: Resolved
Impact: Major | Started At: Jan. 23, 2024, 2:30 p.m.
Description: Beginning at 7:03a PST, Writable's application database failed to automatically scale to accomodate increased usage and became overwhelmed. Our engineers were notified of increased error rates at 7:06a PST and began investigating. User reports of issues began at 7:10a PST. The cause was identified by 7:20a PST and steps were immediately taken to add additional database resources. Those resources came online and began accepting traffic at 7:28a PST. All metrics were back to normal by 7:32a PST.
Status: Resolved
Impact: Major | Started At: Jan. 22, 2024, 3 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Dec. 15, 2021, 4:06 p.m.
Description: An inadvertent configuration change made by a third party vendor caused a full application outage around 3pm EST. Once the cause was identified and a clean configuration deployed, all systems resumed normal operation. We are extremely sorry for any interruption or inconvenience caused by this. Policies and procedures are being amended to ensure a similar incident can not happen again.
Status: Resolved
Impact: Critical | Started At: Dec. 2, 2021, 8 p.m.
Description: We have migrated Writable services away from the affected AWS Availability Zone, which has resolved issues experienced by our application. As Amazon recovers internally, we will add services back to that zone. We do not expect any more status updates related to this incident, but as always, you can reach Writable Support by email (support@writable.com) or by using the Chat function on our home page (https://www.writable.com) should you encounter any issues.
Status: Resolved
Impact: Major | Started At: Aug. 31, 2021, 7:57 p.m.
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