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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 2 minutes ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

Outlogger tracks the status of these components for Xero:

Component Status

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: March 31, 2023, 8:02 p.m.
    Status: Resolved
    Update: Our infrastructure team has completed the investigation and updated the necessary values for the correct operation of the Teams Page.
  • Time: March 31, 2023, 7:13 p.m.
    Status: Investigating
    Update: At around 17:00 UTC on 31/March/2023 - It has come to our attention that a functionality of the Playbooks Teams Page might not be working as expected, as a result, we have engaged our infrastructure and development teams to investigate further.

Updates:

  • Time: Feb. 20, 2023, 6:49 a.m.
    Status: Resolved
    Update: All issues related to the synchronization of activities from the CRM are confirmed to be resolved. The root cause has been identified and a permanent fix is currently being implemented to prevent this from happening again. Please accept our apologies for any inconvenience or difficulty you may have experienced.
  • Time: Feb. 20, 2023, 6:36 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 17, 2023, 4:14 p.m.
    Status: Monitoring
    Update: As of 16:10 UTC, we implemented a potential solution for the issue related to the synchronization of activities from the CRM. We have applied the fix to the affected components, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Feb. 17, 2023, 3:08 p.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to the synchronization of activities from the CRM, and are working to identify the source of the issue reported. We highly appreciate your patience, and will provide further updates as they become available.

Updates:

  • Time: Jan. 19, 2023, 11:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 19, 2023, 6:23 a.m.
    Status: Monitoring
    Update: Our Infrastructure team has implemented a fix for the outbound calling issues reported. We are actively monitoring the situation, but we can no longer internally reproduce the issue identified.
  • Time: Jan. 18, 2023, 5:46 p.m.
    Status: Identified
    Update: We have identified an issue related to outbound calls, with certain North America customers reporting an “unable to connect” message. We are actively investigating the issue and will provide further updates as they become available.

Updates:

  • Time: Oct. 31, 2022, 2:49 p.m.
    Status: Resolved
    Update: We have rectified the issue with Microsoft and authentication between Salesforce and InsideSales has been restored. Users affected may need to reload their Playbooks UI page. Should you experience any other problem, please contact support in the normal way.
  • Time: Oct. 31, 2022, 10:45 a.m.
    Status: Identified
    Update: We continue to work with Microsoft to re-enable the interface to Salesforce and will continue to post updates here
  • Time: Oct. 31, 2022, 8:42 a.m.
    Status: Identified
    Update: We have an ongoing issue with Salesforce authentication not working, which impacts all customers using the Salesforce authentication. We continue working directly with Microsoft to restore the Salesforce authentication.
  • Time: Oct. 31, 2022, 8:09 a.m.
    Status: Identified
    Update: We have identified the root cause behind the Azure subscription issue that prevents Salesforce authentication from working. This issue impacts all customers using this Salesforce authentication. We are working directly with Microsoft to restore this authentication.
  • Time: Oct. 31, 2022, 7:30 a.m.
    Status: Investigating
    Update: As of 07:00 UTC, we identified an issue with the Azure subscription that prevents Salesforce authentication from working. This issue impacts all customers using Salesforce authentication. We are investigating the issue and will provide further updates as they become available.

Updates:

  • Time: Oct. 18, 2022, 1:57 p.m.
    Status: Resolved
    Update: Our Infrastructures Team has verified that the issue has now been resolved. We will continue working to prevent the issue from reoccurring in the future. We once again thank you for your patience and apologize for the inconvenience.
  • Time: Oct. 18, 2022, 1:28 p.m.
    Status: Monitoring
    Update: After restarting the affected services, the product is working as expected. We will continue monitoring the behavior of the app to ensure the outage does not reoccur and address the underlying causes. Thank you for your continued patience.
  • Time: Oct. 18, 2022, 12:58 p.m.
    Status: Investigating
    Update: We have been notified of an outage affecting some customers in the North America Region. We are working to diagnose the issue and will provide further updates as they become available. We apologize for any impact caused to your operations and thank you for your continued patience.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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