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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 4 minutes ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

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Component Status

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: Oct. 6, 2022, 2:14 a.m.
    Status: Resolved
    Update: After monitoring our systems, we are now confident to say that this incident is resolved! Thank you for your patience!
  • Time: Oct. 4, 2022, 9:12 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2022, 2:40 p.m.
    Status: Investigating
    Update: We are aware of an issue affecting certain users where it is not possible to advance between steps in Plays within the software. This is currently identified as only affecting Plays with hidden steps. We are working on identifying a solution and will provide you with further updates as they become available.

Updates:

  • Time: Oct. 2, 2022, 2:27 p.m.
    Status: Resolved
    Update: Dear Customer, After monitoring our systems, we are now confident to say that this incident is resolved! Thank you for your patience!
  • Time: Sept. 28, 2022, 9:50 p.m.
    Status: Monitoring
    Update: All users are advised to upgrade to the latest version (1.3071.14) of the extension following the article below: https://support.playbooks.aurea.com/hc/en-us/articles/7850579125522-How-to-verify-the-Playbooks-extension-is-updated As users move to the new version, we will see overall improved performance. Should you experience any further issues, please use the support portal to log a support ticket.
  • Time: Sept. 28, 2022, 7:52 p.m.
    Status: Monitoring
    Update: We have identified the issue to be affecting a limited number of users that are using the 1.3071.13 version of the Playbook Chrome extension. In order to resolve the issue, users are advised to upgrade to the latest version (1.3071.14) of the extension following the article below: https://support.playbooks.aurea.com/hc/en-us/articles/7850579125522-How-to-verify-the-Playbooks-extension-is-updated Should you experience any further issues, please use the support portal to log a support ticket.
  • Time: Sept. 28, 2022, 6:27 p.m.
    Status: Identified
    Update: We are aware that a limited number of users in North America may be experiencing issues accessing Playbooks. We have identified the problem and are implementing a resolution.

Updates:

  • Time: Oct. 2, 2022, 2:27 p.m.
    Status: Resolved
    Update: Dear Customer, After monitoring our systems, we are now confident to say that this incident is resolved! Thank you for your patience!
  • Time: Sept. 28, 2022, 7:50 a.m.
    Status: Monitoring
    Update: A permanent fix has been implemented for the present issue through an updated version of the Chrome extension and we're currently monitoring its behavior. We will post an update through this forum once the issue is confirmed to be resolved.
  • Time: Sept. 28, 2022, 2:16 a.m.
    Status: Monitoring
    Update: The implementation of a permanent fix for the present issue (being experienced by some North American customers) is in progress.  Some users may experience slowness as this is rolled out.  We will continue to post updates through this forum.
  • Time: Sept. 27, 2022, 9:21 p.m.
    Status: Monitoring
    Update: We are progressing on the implementation of a permanent fix for the present issue being experienced by some North American customers. Some users may experience slowness as this is rolled out. We will continue to post updates through this forum.
  • Time: Sept. 27, 2022, 6:57 p.m.
    Status: Monitoring
    Update: We have identified a workaround for the issue being experienced by some North American clients and are in the process of implementing it. Some users may experience slowness as this is rolled out. We will continue to post updates through this forum.
  • Time: Sept. 27, 2022, 6 p.m.
    Status: Identified
    Update: We have identified the cause of the issue. We are testing a resolution and will continue to post updates here.
  • Time: Sept. 27, 2022, 4:29 p.m.
    Status: Investigating
    Update: We continue to investigate this issue and have identified some contributory elements. We will post further updates here as we mitigate the problems.
  • Time: Sept. 27, 2022, 3:55 p.m.
    Status: Investigating
    Update: we are aware that some clients in North America may be experiencing issues with inbound and outbound calling. We are investigating the problem and will continue to post updates through this Status Page.

Updates:

  • Time: Sept. 21, 2022, 9:07 p.m.
    Status: Resolved
    Update: Our team has confirmed that the server had a temporary issue and is now working as expected. We've also been able to make calls and haven't observed any other issues so far. Please contact the Playbooks Support Team if you are still facing any issues.
  • Time: Sept. 21, 2022, 4:39 p.m.
    Status: Monitoring
    Update: Service returned to normal and we are monitoring the issue.
  • Time: Sept. 21, 2022, 3:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 21, 2022, 3:32 p.m.
    Status: Investigating
    Update: A small number of clients have reported a "Failed to start call" banner appearing when attempting to place an outbound call. We are investigating this issue and will report updates through the StatusPage

Updates:

  • Time: Sept. 20, 2022, 6:49 p.m.
    Status: Resolved
    Update: Our team has confirmed that the process of disposition calls is now working as intended. No further issues have been observed or reported. Please contact Playbooks Support Team if any other issue is identified.
  • Time: Sept. 19, 2022, 10:59 p.m.
    Status: Monitoring
    Update: As of 22:30 UTC, we implemented a solution for the issue related to call dispositions. Errors when saving the disposition will not be experienced, except on rare occasions when dispositioning ad-hoc calls. Please validate the fix on your end and notify us if you experience any further issues. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Sept. 19, 2022, 8:10 p.m.
    Status: Investigating
    Update: We are investigating reports that some users may not be able to disposition calls. At the moment, the Infrastructure Team is able to unblock any users experiencing the issue while it is investigated. If you are experiencing this issue, please reach out to Playbooks Support and provide the list of users experiencing the issue. We will update this page with additional information as it becomes available.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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