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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 12 seconds ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

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Component Status

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: Aug. 20, 2022, 2:08 p.m.
    Status: Resolved
    Update: As of August 19th 20:15 UTC, we implemented a solution for the issue related to call synchronization. Call details are now appearing within the backend database. Please validate the fix on your end and notify us if you experience any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Aug. 19, 2022, 8:43 p.m.
    Status: Monitoring
    Update: As of 20:15 UTC, we implemented a solution for the issue related to call synchronization. Call details are now appearing within the backend database. Please validate the fix on your end and notify us if you experience any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Aug. 19, 2022, 7:12 p.m.
    Status: Investigating
    Update: We are currently investigating reports of call synchronization and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: July 1, 2022, 9:13 p.m.
    Status: Resolved
    Update: Our team confirmed that the server had a temporary problem and is now working as intended. We were also able to make calls and we have not been able to detect any further issues at this time. Please contact Playbooks Support Team if any other issue is identified.
  • Time: July 1, 2022, 4:44 p.m.
    Status: Investigating
    Update: We are investigating reports that some users may not be able to make calls, log into Salesforce or save notes. We will update this page with additional information as it becomes available.

Updates:

  • Time: May 24, 2022, 12:56 p.m.
    Status: Resolved
    Update: A Database issue impacted some Playbooks Services between 12pm and 12:20pm UTC. All services are back to normal now and the issue has been resolved. We thank you for your patience while we were solving the issue.

Updates:

  • Time: May 23, 2022, 9:28 p.m.
    Status: Resolved
    Update: Our team confirmed that the server that places calls had a temporary problem, and is now working as intended. We also received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time.
  • Time: May 23, 2022, 8 p.m.
    Status: Monitoring
    Update: Our team has received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time. We will continue to monitor the services to ensure all is working as expected.
  • Time: May 23, 2022, 5:29 p.m.
    Status: Investigating
    Update: We are aware that some users in North America may be experiencing issues with agents not being able to receive inbound calls. We are investigating the cause and will post further updates through this forum.

Updates:

  • Time: May 13, 2022, 4:35 p.m.
    Status: Resolved
    Update: We have identified the issue that users on the CA1 pods were unable to connect calls as a result of a misconfiguration of DNS records, and are happy to report that the incident has been fully resolved, all systems are working as expected.
  • Time: May 13, 2022, 1:48 p.m.
    Status: Investigating
    Update: We are investigating reports that users on the CA1 pode are unable to connect calls. We will update this page as soon as further information is available.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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