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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 5 minutes ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

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Component Status

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: April 26, 2022, 9:39 p.m.
    Status: Resolved
    Update: Our team was able to track down the issue to a release that was published before scheduled. After rolling back the release we are able to see that all Playbooks services are back online. We will continue monitoring the system over the next few hours to ensure the issues have been completely resolved. All services are back online. Please confirm and let us know if you have any further issues. We apologize for the inconveniences.
  • Time: April 26, 2022, 9:27 p.m.
    Status: Monitoring
    Update: Our team was able to track down the issue to a release that was published before scheduled. After rolling back the release we are able to see that all Playbooks services are back online. We will continue monitoring the system over the next few hours to ensure the issues have been completely resolved. All services are back online. Please confirm and let us know if you have any further issues. We apologize for the inconveniences.
  • Time: April 26, 2022, 9:14 p.m.
    Status: Investigating
    Update: Our team continues investigating the current Outage. We have narrowed down the possible causes and expect to find the root cause soon. We will provide further updates as soon as we get more information.
  • Time: April 26, 2022, 8:02 p.m.
    Status: Investigating
    Update: At around 19:46 UTC on 4/26/2022 we have received reports of an ongoing issue that is causing the integration user to be disconnected. Our team is actively investigating the root cause and will provide further updates as we get more information.

Updates:

  • Time: April 14, 2022, 2:17 p.m.
    Status: Resolved
    Update: The incident has been confirmed as resolved. Thanks for your patience.
  • Time: April 14, 2022, 1:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and you should be facing no more issues with your Import Record feature. Please clear your browser cache before attempting a new Record Import. We thank you for your patience while we were resolving the issue
  • Time: April 14, 2022, 1:16 p.m.
    Status: Investigating
    Update: We are aware of an ongoing incident on Playbooks Import Record feature. Our team is investigating the issue.

Updates:

  • Time: March 1, 2022, 11:40 p.m.
    Status: Resolved
    Update: At this time we have identified the root cause of and fixed it. Calls are going through properly and we will keep monitoring the service for any residual issues. If you experience further issues please report them as usual through our normal support channel.
  • Time: March 1, 2022, 10:29 p.m.
    Status: Monitoring
    Update: At this time we have identified the root cause of the interruption and taken steps to mitigate it with our telephony providers. Calls are going through properly and we are monitoring the situation for any residual issues.
  • Time: March 1, 2022, 9:43 p.m.
    Status: Identified
    Update: At this time we have identified the reason that calls take long and sometimes fail to connect. We are actively working with our telephony providers to mitigate the symptoms and further, to eliminate the root cause of the problem.
  • Time: March 1, 2022, 9:26 p.m.
    Status: Investigating
    Update: We are investigating reports that calls are being dropped or disconnected. We will update this page as soon as further information is available.

Updates:

  • Time: Feb. 18, 2022, 1:53 a.m.
    Status: Resolved
    Update: We have monitored the performance for 2 hours, and everything is working as expected. We are now closing the incident. If you experience any other issues, please create a Support ticket with the details.
  • Time: Feb. 18, 2022, midnight
    Status: Monitoring
    Update: We have reviewed the system and the performance is back to normal. We will monitor for the next 2 hours. If you are still experiencing issues please create a Support ticket
  • Time: Feb. 17, 2022, 11:16 p.m.
    Status: Investigating
    Update: We are experiencing performance degradation issues in the system. We are investigating what is affecting the issue.

Updates:

  • Time: Feb. 3, 2022, 3:39 p.m.
    Status: Resolved
    Update: All systems are operational, the incident has been resolved. Should you experience ongoing problems or issues of a different nature then please don't hesitate to log a ticket in the normal way.
  • Time: Feb. 3, 2022, 1:42 p.m.
    Status: Monitoring
    Update: We have implemented the fix and are monitoring the performance of Playbooks.
  • Time: Feb. 3, 2022, 12:56 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 3, 2022, 12:14 p.m.
    Status: Identified
    Update: We are aware that some clients may be experiencing slow connection issues with Playbooks. We have identified the issue and are working on implementing a fix.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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