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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: a minute ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

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Component Status

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: Dec. 27, 2021, 9:32 p.m.
    Status: Resolved
    Update: At this time we have identified and fixed the root cause of the issue. Playbooks™ is now fully operational.
  • Time: Dec. 27, 2021, 6:04 p.m.
    Status: Identified
    Update: we are in the process of implementing a fix. The issue is related to the access user configuration of the impacted orgs.
  • Time: Dec. 27, 2021, 4:53 p.m.
    Status: Identified
    Update: We found the potential cause for the connectivity issue, we are working on a resolution.
  • Time: Dec. 27, 2021, 4:02 p.m.
    Status: Investigating
    Update: We are aware of clients experiencing a number of issues when using Playbooks - We are investigating this issue and will continue to post updates.

Updates:

  • Time: Dec. 23, 2021, 10:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 22, 2021, 2 p.m.
    Status: Monitoring
    Update: As you may have seen from the AWS status page, power has been restored to the affected sub-zone within the region and normal service is resuming. We will continue to monitor the situation and, as mentioned, the incident can be directly tracked here: https://status.aws.amazon.com/
  • Time: Dec. 22, 2021, 1:39 p.m.
    Status: Identified
    Update: We are aware of an issue with Amazon Web Services affecting their US East 1a Region. This may have intermittent effects on Playbooks clients but we are working to mitigate any negative impact. The recovery of AWS can be tracked here: https://status.aws.amazon.com/ (North America). We will continue to post updates here.

Updates:

  • Time: Dec. 13, 2021, 9:46 p.m.
    Status: Resolved
    Update: This incident has been resolved - Should you experience any other issues, please report the issue in the normal way.
  • Time: Dec. 13, 2021, 3:18 p.m.
    Status: Identified
    Update: We have identified a fix for the issue and are in the process of implementing it. We will continue to post updates here.
  • Time: Dec. 13, 2021, 2:50 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent connectivity issues for some clients in North America. We will continue to post updates through this forum.

Updates:

  • Time: Dec. 23, 2021, 10:12 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2021, 5:21 a.m.
    Status: Monitoring
    Update: AWS have resolved the majority of their issues and we are no longer seeing any impact on InsideSales clients, intermittent or otherwise. We will continue monitoring the situation and if you experience any new problems, please raise these in the normal way through the portal.
  • Time: Dec. 7, 2021, 9:28 p.m.
    Status: Identified
    Update: AWS continue to work on resolving their issues as tracked here: https://status.aws.amazon.com/ These continue to have an intermittent effect on InsideSales/Playbooks services.
  • Time: Dec. 7, 2021, 7:32 p.m.
    Status: Identified
    Update: Amazon Web Services are continuing to work on resolving their issues that are affecting some of our InsideSales clients. Progress can be tracked independently of these status page updates, here: https://status.aws.amazon.com/
  • Time: Dec. 7, 2021, 7:02 p.m.
    Status: Identified
    Update: We continue to work with AWS to mitigate the impact of the issues and fix them. We will post further updates as we progress towards resolution.
  • Time: Dec. 7, 2021, 6:30 p.m.
    Status: Identified
    Update: The root cause of the issue has been identified and we are working closely with Amazon Web Services to implement a permanent fix.
  • Time: Dec. 7, 2021, 5:49 p.m.
    Status: Identified
    Update: AWS monitoring on their availability can be tracked here: https://status.aws.amazon.com/
  • Time: Dec. 7, 2021, 5:48 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 5:43 p.m.
    Status: Identified
    Update: We are aware of an issue being experienced by Amazon Web Services AWS) that may affect InsideSales clients intermittently. We are working with AWS to mitigate these issues.

Updates:

  • Time: Dec. 8, 2021, 6:19 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 5, 2021, 8:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this issue and we are monitoring the performance of the system.
  • Time: Dec. 3, 2021, 5:46 p.m.
    Status: Identified
    Update: We have implemented an automation to prevent long-running queries from blocking normal activities and are monitoring the system performance. We are aware that some users may still be experiencing a degree of latency on calls and this is part of our current focus for remediation.
  • Time: Dec. 3, 2021, 8:30 a.m.
    Status: Identified
    Update: We have identified the issue and are implementing further mitigation and fix strategies.
  • Time: Dec. 2, 2021, 10:48 p.m.
    Status: Investigating
    Update: We are aware of slow-running queries on the database affecting the US Cluster, our team is developing a solution to deploy.
  • Time: Dec. 2, 2021, 5:40 p.m.
    Status: Monitoring
    Update: Our team identified a problem with calls and have implemented a fix. We are currently monitoring the status of the service and will continue to update you through this medium.
  • Time: Dec. 2, 2021, 6 a.m.
    Status: Monitoring
    Update: A fix was deployed during the maintenance window and we are now monitoring the performance of Playbooks. We will continue to update you through this medium.
  • Time: Dec. 1, 2021, 7:52 p.m.
    Status: Identified
    Update: We have identified and implemented a temporary fix for this issue. We will be deploying a permanent fix between 0300-0400 UTC on December 2nd 2021 and will post further updates through this forum after this deployment.
  • Time: Dec. 1, 2021, 5:53 p.m.
    Status: Identified
    Update: We continue to investigate the issue and have identified the particular problem.
  • Time: Dec. 1, 2021, 5:08 p.m.
    Status: Investigating
    Update: We are aware of ongoing issues that are affected both inbound and outbound calls made through Playbooks. We are investigating the specific cause and will continue to update you through this medium.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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