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Is there an Yesware outage?

Yesware status: Systems Active

Last checked: 6 minutes ago

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Yesware outages and incidents

Outage and incident data over the last 30 days for Yesware.

There have been 2 outages or incidents for Yesware in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Yesware

Outlogger tracks the status of these components for Xero:

Campaigns Active
Mail Merge Active
Salesforce Sync Active
Send Later and Reminders Active
Telephony Active
Tracking Active
Website Active
Component Status
Campaigns Active
Mail Merge Active
Salesforce Sync Active
Send Later and Reminders Active
Telephony Active
Tracking Active
Website Active

Latest Yesware outages and incidents.

View the latest incidents for Yesware and check for official updates:

Updates:

  • Time: Oct. 2, 2024, 2:26 p.m.
    Status: Resolved
    Update: The issue on Sales Force's end has been resolved and syncing is working as expected on our end.
  • Time: Oct. 1, 2024, 4:12 p.m.
    Status: Identified
    Update: Sales Force is currently experiencing an issue due to updates they are doing which is resulting in delayed data syncs on our end which will impact Yesware workflows. We have put additional resources in place to handle the load once the issue has been resolved on their end. We do not expect to see any inconsistencies with data or further issues once this has been resolved on their end. We will continue to monitor this issue and provide an update as things progress You can find more information on their status page by going to the link below. https://status.salesforce.com/incidents/13231

Updates:

  • Time: Oct. 1, 2024, 3:19 p.m.
    Status: Resolved
    Update: The issue has now been resolved and all Campaign data is displaying in dashboards and emails are flowing as intended.
  • Time: Sept. 30, 2024, 4:18 p.m.
    Status: Monitoring
    Update: We implemented a fix and so far we are once again seeing Campaign data populate in the dashboards as intended. We are continuing to monitor this situation and will provide an update once we have more information.
  • Time: Sept. 27, 2024, 5:34 p.m.
    Status: Monitoring
    Update: We are currently experiencing an issue where Campaign engagement metrics are not appearing on users' Campaign dashboards for campaigns launched after Monday, September 23, 2024. Metrics are also not populating as expected on the Touches summary screen. It's important to note that this issue is not impacting users' ability to send emails through new or existing campaigns. Furthermore, any campaigns are continuing to record engagement events such as email opens, link clicks, and attachment views. In the interim, users may view the engagement data collected from their campaigns by navigating to the 'Recipients' tab of the given campaign(s). This can be done so by clicking onto any campaign from the main Campaigns screen and selecting the 'Recipients' tab besides the 'Touches' tab at the top left. We have identified the root cause of the issue and our development team is currently working towards restoring the campaign metrics. We will provide an update once we have more information and a fix has been deployed.
  • Time: Sept. 26, 2024, 7:18 p.m.
    Status: Monitoring
    Update: On Tuesday, September 24, 2024, a malicious actor exploited Yesware's link-tracking system to create deceptive links used in phishing attacks. As a result, Google blacklisted emails containing Yesware.com links with link tracking, along with Campaigns that included malicious content, citing violations of their social engineering policies. The Yesware development team responded swiftly by blocking the malicious actor, removing the harmful links, and collaborating with Google to restore Yesware.com domain functionality. A small group of users who attempted to send Campaigns during the blacklist period encountered temporary GSuite account deactivations. This appears to users as a Gmail warning stating they have "reached an email limit for sending email." Administrative intervention through the GSuite admin dashboard is required to re-enable these accounts. More instructions on how to re-enable impacted Users can be found below: https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F2789146%3Fhl%3Den&assistant_id=generic-unu&product_context=2789146&product_name=UnuFlow&trigger_context=a It’s important to note that your personal sending domain reputation remains unaffected, as the incident was limited to the Yesware.com domain. Following this incident, we have identified an intermittent issue with the Campaigns feature for both Gmail and Outlook users affected. Reporting dashboards are not loading correctly, and there are some reports of stalled campaigns, and emails not being delivered as expected. Our development team is working to resolve these issues. Moving forward, we are committed to implementing stricter link validation measures to minimize the impact of similar incidents and ensure faster resolutions.
  • Time: Sept. 26, 2024, 6:07 p.m.
    Status: Monitoring
    Update: We are continuing to monitor this issue as we seek to resolve areas impacting Outlook users, the delays in Campaigns as well as inconsistency in the reporting data on Campaigns. We have identified the root cause of the issues with Gmail and have provided instructions on how to resolve them and get emails flowing once more. We will provide an update once we have more information as our development team continues to work on resolving this issue.
  • Time: Sept. 26, 2024, 2:47 p.m.
    Status: Monitoring
    Update: We are continuing to monitor this issue as we seek to resolve areas impacting Outlook users. We have identified the root cause of the issues with Gmail and have provided instructions on how to resolve them and get emails flowing once more. We will provide an update once we have more information as our development team continues to work on resolving this issue.
  • Time: Sept. 25, 2024, 4:46 p.m.
    Status: Monitoring
    Update: We apologize that we are still seeing issues with the reporting data for Campaigns and emails are being blocked. The development team is still looking into this and we will provide an update once there is more information.
  • Time: Sept. 25, 2024, 3:51 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 25, 2024, 3 p.m.
    Status: Monitoring
    Update: We apologize that we are still seeing issues with the reporting data for Campaigns. The development team is still looking into this and we will provide an update once there is more information.
  • Time: Sept. 24, 2024, 9:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 24, 2024, 9:09 p.m.
    Status: Monitoring
    Update: The development team was able to identify the root cause and implement a fix for Gmail Users. We are continuing to monitor the situation and will provide more updates once we have more information.
  • Time: Sept. 24, 2024, 3:53 p.m.
    Status: Identified
    Update: We are currently experiencing an issue where emails sent by Gmail users are being bounced / not delivered by Google. This includes emails sent individually within Gmail as well as those sent through Yesware Campaigns. It also impacts any emails that include tracked links and attachments. Our development team is currently looking into this issue and we will provide an update as soon as we have more information.

Updates:

  • Time: Sept. 24, 2024, 3:51 p.m.
    Status: Resolved
    Update: We have been monitoring this issue and it has been resolved as there have been no further issues.
  • Time: Aug. 29, 2024, 3:22 p.m.
    Status: Identified
    Update: We are currently experiencing an issue when Users attempt to connect their Gmail accounts to our Yesware Inbox platform. Our development team is currently looking into this and we will provide an update once there is more information.

Updates:

  • Time: Aug. 9, 2024, 4:10 p.m.
    Status: Resolved
    Update: The issue has been resolved and Campaigns are sending once again as expected.
  • Time: Aug. 9, 2024, 4:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 9, 2024, 2:28 p.m.
    Status: Identified
    Update: We are currently experiencing an issue with Campaigns, resulting in Campaigns not sending as intended. Our development team is looking into this and will provide an update once we have more information.

Updates:

  • Time: Oct. 19, 2023, 12:58 p.m.
    Status: Resolved
    Update: The extension has been approved by Google and a refresh of Gmail should bring back the Yesware toolbar. If the refresh doesn't work, head to chrome://extensions and click the Update version. If the problem continues to persist, please email support@yesware.com and we can assist.
  • Time: Oct. 18, 2023, 7:29 p.m.
    Status: Identified
    Update: The updated Yesware extension has been submitted to Google and is pending Google review. We will update once the extension has been approved.
  • Time: Oct. 18, 2023, 3:24 p.m.
    Status: Identified
    Update: Our engineering team has identified the code that needs to be updated and we are currently running testing in order to submit to Google for approval. We will provide an update once this is submitted to Google for approval.
  • Time: Oct. 18, 2023, 1:28 p.m.
    Status: Investigating
    Update: We are receiving reports of Yesware buttons missing in Gmail for a number of customers, related to recent Google updates. Our team is investigating this issue and we will post updates as they are available. app.yesware.com is still functioning as expected.

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Issues Detected

Frequently Asked Questions - Yesware

Is there a Yesware outage?
The current status of Yesware is: Systems Active
Where can I find the official status page of Yesware?
The official status page for Yesware is here
How can I get notified if Yesware is down or experiencing an outage?
To get notified of any status changes to Yesware, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Yesware every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Yesware do?
Yesware is a tool for sales teams to efficiently and effectively conduct email outreach, resulting in increased revenue. It is user-friendly and easy to use.