Is there an Capsule outage?
Capsule status: Systems Active
Last checked: a minute ago
Get notified about any outages, downtime or incidents for Capsule and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: a minute ago
Get notified about any outages, downtime or incidents for Capsule and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Capsule.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Capsule | Active |
| Drop Box | Active |
View the latest incidents for Capsule and check for official updates:
Description: We're very sorry if you suffered from the periods of slow responses and elevated error rates with Capsule yesterday. We’ve tracked the issue down the a bug in our data stores query optimiser that resulted in what should have been a fast responding query taking several minutes to complete. This only happens in rare situations with an unusual configuration of data. While we fully understand the exact nature of the optimiser bug we have applied a fix that stops the bug from occurring. Once again we’re sorry for this disruption this caused.
Status: Postmortem
Impact: Minor | Started At: March 27, 2023, 1:30 p.m.
Description: We're very sorry if you suffered from the periods of slow responses and elevated error rates with Capsule yesterday. We’ve tracked the issue down the a bug in our data stores query optimiser that resulted in what should have been a fast responding query taking several minutes to complete. This only happens in rare situations with an unusual configuration of data. While we fully understand the exact nature of the optimiser bug we have applied a fix that stops the bug from occurring. Once again we’re sorry for this disruption this caused.
Status: Postmortem
Impact: Minor | Started At: March 27, 2023, 1:30 p.m.
Description: BT are reporting that the issue has been resolved. If affected please reboot your router and try connecting to Capsule again. If you're still having issues please contact us.
Status: Resolved
Impact: None | Started At: Oct. 31, 2022, 3:04 p.m.
Description: BT are reporting that the issue has been resolved. If affected please reboot your router and try connecting to Capsule again. If you're still having issues please contact us.
Status: Resolved
Impact: None | Started At: Oct. 31, 2022, 3:04 p.m.
Description: This incident has been resolved. The outage was the result of a failure on one of our load balancer servers, we were able to switch it over to a replacement but unfortunately only after a few minutes of downtime.
Status: Resolved
Impact: None | Started At: Aug. 31, 2022, 5:56 p.m.
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