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Is there an Capsule outage?

Capsule status: Systems Active

Last checked: 5 minutes ago

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Capsule outages and incidents

Outage and incident data over the last 30 days for Capsule.

There have been 0 outages or incidents for Capsule in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capsule

Outlogger tracks the status of these components for Xero:

Capsule Active
Drop Box Active
Component Status
Capsule Active
Drop Box Active

Latest Capsule outages and incidents.

View the latest incidents for Capsule and check for official updates:

Updates:

  • Time: July 12, 2021, 4:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2021, 4:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 12, 2021, 4:11 p.m.
    Status: Monitoring
    Update: The 3rd party ISP has recovered. We'll keep monitoring for a little longer.
  • Time: July 12, 2021, 2:33 p.m.
    Status: Identified
    Update: We've identified connectivity errors and performance issues with a 3rd Party ISP. We'll keep you updated as we know more.
  • Time: July 12, 2021, 2:32 p.m.
    Status: Investigating
    Update: Capsule is unavailable for some users for short periods of time. We're seeing intermittent connectivity errors and performance issues with a 3rd Party ISP. We'll keep you updated as we know more.

Updates:

  • Time: July 12, 2021, 4:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2021, 4:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 12, 2021, 4:11 p.m.
    Status: Monitoring
    Update: The 3rd party ISP has recovered. We'll keep monitoring for a little longer.
  • Time: July 12, 2021, 2:33 p.m.
    Status: Identified
    Update: We've identified connectivity errors and performance issues with a 3rd Party ISP. We'll keep you updated as we know more.
  • Time: July 12, 2021, 2:32 p.m.
    Status: Investigating
    Update: Capsule is unavailable for some users for short periods of time. We're seeing intermittent connectivity errors and performance issues with a 3rd Party ISP. We'll keep you updated as we know more.

Updates:

  • Time: Oct. 11, 2019, 8:23 a.m.
    Status: Resolved
    Update: The backlog of messages has now cleared and new messages should be store without delay. Apologies for this disruption in your day. We'll be seeing what mechanisms we can put in place to avoid this in the future.
  • Time: Oct. 11, 2019, 8:23 a.m.
    Status: Resolved
    Update: The backlog of messages has now cleared and new messages should be store without delay. Apologies for this disruption in your day. We'll be seeing what mechanisms we can put in place to avoid this in the future.
  • Time: Oct. 11, 2019, 7:43 a.m.
    Status: Monitoring
    Update: We have identified the cause of the delayed message storage and mitigated it. No messages have been lost during this incident but a backlog has accumulated. Messages are now processing at normal speed and we expect to be caught up soon. We'll continue to monitor and provide an update once it has cleared.
  • Time: Oct. 11, 2019, 7:43 a.m.
    Status: Monitoring
    Update: We have identified the cause of the delayed message storage and mitigated it. No messages have been lost during this incident but a backlog has accumulated. Messages are now processing at normal speed and we expect to be caught up soon. We'll continue to monitor and provide an update once it has cleared.
  • Time: Oct. 11, 2019, 7:25 a.m.
    Status: Investigating
    Update: Some users of our Gmail Add-on may be experiencing delays between messages being received in Gmail and stored in Capsule. We are currently investigating and will provide an update shortly.
  • Time: Oct. 11, 2019, 7:25 a.m.
    Status: Investigating
    Update: Some users of our Gmail Add-on may be experiencing delays between messages being received in Gmail and stored in Capsule. We are currently investigating and will provide an update shortly.

Updates:

  • Time: Sept. 9, 2019, 10:53 a.m.
    Status: Resolved
    Update: The backlog of queued messages has now been fully processed and the time taken to store new messages using the Drop Box should now be back to normal. Although these incidents are rare we are actively working on a solution to make the Drop Box more resilient. Apologies for the disruption in your day.
  • Time: Sept. 9, 2019, 10:11 a.m.
    Status: Monitoring
    Update: Some users may be experiencing a delay in the storage of emails using our Drop Box feature. This was due to a server failure. All messages sent to the Drop Box should have been queued for processing during this time but may take some time to appear in Capsule due to a backlog that has accumulated. We are currently monitoring and will update once the backlog has been processed.

Updates:

  • Time: Sept. 9, 2019, 10:53 a.m.
    Status: Resolved
    Update: The backlog of queued messages has now been fully processed and the time taken to store new messages using the Drop Box should now be back to normal. Although these incidents are rare we are actively working on a solution to make the Drop Box more resilient. Apologies for the disruption in your day.
  • Time: Sept. 9, 2019, 10:11 a.m.
    Status: Monitoring
    Update: Some users may be experiencing a delay in the storage of emails using our Drop Box feature. This was due to a server failure. All messages sent to the Drop Box should have been queued for processing during this time but may take some time to appear in Capsule due to a backlog that has accumulated. We are currently monitoring and will update once the backlog has been processed.

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Frequently Asked Questions - Capsule

Is there a Capsule outage?
The current status of Capsule is: Systems Active
Where can I find the official status page of Capsule?
The official status page for Capsule is here
How can I get notified if Capsule is down or experiencing an outage?
To get notified of any status changes to Capsule, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capsule every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capsule do?
Discover a powerful CRM used by over 10,000 global businesses to manage contacts, sales, and build lasting relationships.

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