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Is there an ZiftONE outage?

ZiftONE status: Systems Active

Last checked: a minute ago

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ZiftONE outages and incidents

Outage and incident data over the last 30 days for ZiftONE.

There have been 1 outages or incidents for ZiftONE in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ZiftONE

Outlogger tracks the status of these components for Xero:

Advanced Reporting Active
Datamart Processing Queue Active
Integrations Active
Lead Distribution Active
Mail Deliverability Active
Mobile Application Active
REST API Active
Simple Processing Queue Active
Social Deliverability Active
Zift Platform Active
Zift Portal Active
Component Status
Advanced Reporting Active
Datamart Processing Queue Active
Integrations Active
Lead Distribution Active
Mail Deliverability Active
Mobile Application Active
REST API Active
Simple Processing Queue Active
Social Deliverability Active
Zift Platform Active
Zift Portal Active

Latest ZiftONE outages and incidents.

View the latest incidents for ZiftONE and check for official updates:

Updates:

  • Time: Dec. 16, 2022, 8:22 p.m.
    Status: Resolved
    Update: We have performed appropriate monitoring to ensure that the platforms are stable. Zift will collate our findings with AWS and provide an updated post mortem next week. This incident will remain in history for that post mortem update.
  • Time: Dec. 16, 2022, 6:33 p.m.
    Status: Monitoring
    Update: Service is restored to ZiftONE Admin and ZiftONE portals and we are monitoring performance. We will provide more details as they are collated in our post mortem feature for this incident once we declare it to be resolved. Thank you.
  • Time: Dec. 16, 2022, 5:12 p.m.
    Status: Identified
    Update: We have determined that there is an infrastructure concern related to a cluster segment in which we reside within our third-party, AWS, that is the source of this outage. We will provide updates as soon as we receive feedback on the restoration of services of our AWS cluster. Thank you for your continued patience.
  • Time: Dec. 16, 2022, 4:22 p.m.
    Status: Investigating
    Update: We are currently experiencing an access issues with ZiftONEAdmin. and ZiftONE Portals loading our communities related to internal connection issues. We apologize for the inconvenience caused, and we are working diligently to resolve this issue as soon as possible.

Updates:

  • Time: Aug. 30, 2022, 1:29 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2022, 1:29 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 29, 2022, 9:10 p.m.
    Status: Monitoring
    Update: Our Supplier has reported that all issues are now resolved and we will continue to monitor the results.
  • Time: Aug. 29, 2022, 9:10 p.m.
    Status: Monitoring
    Update: Our Supplier has reported that all issues are now resolved and we will continue to monitor the results.
  • Time: Aug. 29, 2022, 5:58 p.m.
    Status: Identified
    Update: Due to ongoing issues from a 3rd Party supplier, ZiftONE systems are encountering intermittent issues, affecting several functions Current known affected ZiftONE Systems: * Mail Delivery including test emails * Campaign Management * User / Partner Creation & Management We are working directly with the supplier to have these issues resolved and minimize impact on the platform.
  • Time: Aug. 29, 2022, 5:58 p.m.
    Status: Identified
    Update: Due to ongoing issues from a 3rd Party supplier, ZiftONE systems are encountering intermittent issues, affecting several functions Current known affected ZiftONE Systems: * Mail Delivery including test emails * Campaign Management * User / Partner Creation & Management We are working directly with the supplier to have these issues resolved and minimize impact on the platform.

Updates:

  • Time: Aug. 26, 2022, 5:34 p.m.
    Status: Resolved
    Update: Our monitoring has ended and the platform remains stable. We are closing this event and thank you for your patience.
  • Time: Aug. 26, 2022, 4:05 p.m.
    Status: Monitoring
    Update: All issues are resolved and services are retuning to normal. We will continue to monitor to ensure all services are back online.
  • Time: Aug. 26, 2022, 3:11 p.m.
    Status: Identified
    Update: The 3rd party supplier used for our Content WYSIWYG Editor is currently experiencing an outage. They do not have an ETA for service being restored. We are working with them and will continue to monitor

Updates:

  • Time: Aug. 26, 2022, 5:34 p.m.
    Status: Resolved
    Update: Our monitoring has ended and the platform remains stable. We are closing this event and thank you for your patience.
  • Time: Aug. 26, 2022, 4:05 p.m.
    Status: Monitoring
    Update: All issues are resolved and services are retuning to normal. We will continue to monitor to ensure all services are back online.
  • Time: Aug. 26, 2022, 3:11 p.m.
    Status: Identified
    Update: The 3rd party supplier used for our Content WYSIWYG Editor is currently experiencing an outage. They do not have an ETA for service being restored. We are working with them and will continue to monitor

Updates:

  • Time: Sept. 16, 2022, 1:30 p.m.
    Status: Postmortem
    Update: We have now completed our Incident analysis and the preventative actions required. The outage was caused by an increased volume of calls to our API, this prevented valid platform calls required for site operation from being submitted.  The increased calls were caused by footer scripts applied to Partner portals.   As part of the incident and the follow up actions we manually scaled up our services to account for the increase past our standard threshold, and removed / re-engineered the scripts affecting the platform.   Following the incident we have implemented new feature into the platform to encapsulate any scripts, and apply greater control.
  • Time: Aug. 24, 2022, 6:08 p.m.
    Status: Resolved
    Update: Our monitoring has ended and the platform remains stable. We are closing this event and thank you for your patience.
  • Time: Aug. 24, 2022, 3:27 p.m.
    Status: Monitoring
    Update: Our Engineering team has identified cause of today's outage, and applied an update to resolve this issue. We will continue to monitor the Platform Apologies for any inconvenience and thank you for your patience
  • Time: Aug. 24, 2022, 3:08 p.m.
    Status: Investigating
    Update: Our Developers continue to work to resolve this issue. Currently portal sites are running, but slow. We are still seeing instability in the platform. We will continue to keep you updated on the situation.
  • Time: Aug. 24, 2022, 2:32 p.m.
    Status: Investigating
    Update: As our engineers work on this case we will provide further updates on this issue within the next 30 min
  • Time: Aug. 24, 2022, 2:29 p.m.
    Status: Investigating
    Update: We are currently experiencing issue with our ZiftONE Partner facing Portal. Our engineering team is currently working to resolve this issue as soon as possible.

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Frequently Asked Questions - ZiftONE

Is there a ZiftONE outage?
The current status of ZiftONE is: Systems Active
Where can I find the official status page of ZiftONE?
The official status page for ZiftONE is here
How can I get notified if ZiftONE is down or experiencing an outage?
To get notified of any status changes to ZiftONE, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ZiftONE every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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