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Is there an Zoey outage?

Zoey status: Systems Active

Last checked: 8 minutes ago

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Zoey outages and incidents

Outage and incident data over the last 30 days for Zoey.

There have been 0 outages or incidents for Zoey in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zoey

Outlogger tracks the status of these components for Xero:

Zoey Control Panel Active
Zoey Global Connectivity Active
Zoey Support Active
Component Status
Zoey Control Panel Active
Zoey Global Connectivity Active
Zoey Support Active

Latest Zoey outages and incidents.

View the latest incidents for Zoey and check for official updates:

Updates:

  • Time: May 27, 2018, 5:50 p.m.
    Status: Resolved
    Update: At this time all work has been completed and all Zoey Stores are operational. If you experience any further issues please open a ticket with our Support team.
  • Time: May 27, 2018, 2:26 p.m.
    Status: Identified
    Update: We are continuing to install the updates required for this work. At this time all Zoey Stores are operational, the work continues in the background. You may experience brief periods of time where site availability is degraded but this should be extremely limited. Thank you for your continued patience.
  • Time: May 27, 2018, 1:21 p.m.
    Status: Identified
    Update: We are currently implementing a routing fix for the outage earlier this week to prevent this from occurring again. Due to the nature of the work there may be periods of time where your Zoey Store is unavailable. This work does not impact all Zoey Stores and connectivity will be restored as the work progresses. We will post updates to this page as the work progresses. We appreciate your patience as we continue to make our network more resilient.

Updates:

  • Time: May 23, 2018, 6:38 p.m.
    Status: Resolved
    Update: At this time all systems are running without further interruptions. We will mark this incident resolved. If you experience any further issues please open a ticket at https://support.zoey.com
  • Time: May 23, 2018, 4:17 p.m.
    Status: Monitoring
    Update: At this time we have restored connectivity to all Zoey Stores. The issue appears to be with an isolated part of the network which we plan on replacing with an improved architecture to avoid issues such as this in the future. We sincerely apologize for the outage. Please note that Zoey Infrastructure is monitored 24x7x365 and we strive to solve to incidents as quickly as possible. We appreciate your patience during this outage. If you have any further issues please open a ticket with our support team at https://support.zoey.com
  • Time: May 23, 2018, 4:09 p.m.
    Status: Identified
    Update: We have identified the issue and are currently in the process of restoring connectivity to the affected sites. Thank you for your continued patience.
  • Time: May 23, 2018, 3:18 p.m.
    Status: Investigating
    Update: We are currently investigating reports of being unable to access certain Zoey Stores. We will post more information as it becomes available. Thank you for your patience.

Updates:

  • Time: Jan. 29, 2018, 8:48 p.m.
    Status: Resolved
    Update: We have released a patch to resolve the cause for the incident this afternoon. We appreciate your patience and understanding as we resolved this. At no time were front end of sites affected, only logging in or browsing the admin was slowed down/inaccessible. Thank you for your patience we will now mark this incident Resolved.
  • Time: Jan. 29, 2018, 8:08 p.m.
    Status: Identified
    Update: We have identified the issue causing customers to not be able to login. We are now putting a fix in place to prevent this error from occurring in the future. Customers should be able to login now but we continue to actively monitor the situation and issues may resurface until this incident is marked as resolved.
  • Time: Jan. 29, 2018, 8 p.m.
    Status: Investigating
    Update: We are currently investigating reports of customers not being able to login to the Zoey Admin Panel.

Updates:

  • Time: Dec. 22, 2017, 3:58 a.m.
    Status: Resolved
    Update: The upgrades have been completed on all servers. We perform these upgrades to continue and improve the reliability and stability of our product. As always, we appreciate your patience during these upgrades. At this time, everything is back up and running. If you are experiencing any issues, please open a Support Ticket.
  • Time: Dec. 22, 2017, 2:44 a.m.
    Status: Identified
    Update: Zoey is performing maintenance work on some servers to upgrade the software to the latest version. You may experience brief interruptions in service although you may not experience any depending on which update is being ran. We will update this status page as we progress through the work.

Updates:

  • Time: Dec. 18, 2017, 4:26 p.m.
    Status: Resolved
    Update: At this time Analytics should be restored for all customers. We apologize for this interruption in retrieving data.
  • Time: Dec. 18, 2017, 4:07 p.m.
    Status: Identified
    Update: We are looking into issues loading the analytics dashboard within Zoey. No other impact to services exist at this time, all stores are functioning normally.

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Frequently Asked Questions - Zoey

Is there a Zoey outage?
The current status of Zoey is: Systems Active
Where can I find the official status page of Zoey?
The official status page for Zoey is here
How can I get notified if Zoey is down or experiencing an outage?
To get notified of any status changes to Zoey, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zoey every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zoey do?
The Zoey B2B eCommerce platform offers a robust solution for businesses looking to expand their wholesale operations with a mobile app.

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