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Outage and incident data over the last 30 days for Zonos.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Classify | Active |
Dashboard | Active |
International Checkout | Active |
Quoter | Active |
Landed Cost | Active |
Landed Cost API | Active |
Landed Cost API (GraphQL) | Active |
Landed Cost API (Legacy) | Active |
Plugins | Active |
BigCommerce Duty Tax | Active |
Magento Duty Tax | Active |
Salesforce Duty Tax | Active |
Shopify Checkout | Active |
Shopify Duty Tax | Active |
View the latest incidents for Zonos and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 8, 2024, 1:48 a.m.
Description: ### **What products were affected and what was the impact?** * Landed Cost API ### Impact: * DEGRADED SERVICE ### **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | Sep 30, 2024 | 16:44 MST | | To: | Sep 30, 2024 | 18:12 MST | ### **How was the issue detected?** Synthetic test failures alerted our team. ### **What functionality was affected?** Increased latency on landed cost quotes, plus a period where landed cost quotes failed. ### **What problems did this cause?** Landed cost quotes were slow to return and/or failed to return. ### **What was the resolution of the problem and steps that are being taken for continued follow-up?** The problem was caused by a very large message added to our message queue that could not be consumed due to insufficient resources. The immediate resolution was to increase maximum allocated memory to allow the message queue to clear. ### **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** To prevent this from happening again, we have decreased the total allowed message size by both the producers and consumers. We are also evaluating techniques to make the message queue more robust to this type of failure.
Status: Postmortem
Impact: Major | Started At: Sept. 30, 2024, 10:44 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Aug. 30, 2024, 5:02 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Aug. 7, 2024, 7:22 p.m.
Description: **What products were affected and what was the impact?** * All non-legacy products Impact: MAJOR OUTAGE **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | Aug 5, 2024 | 14:31 MST | | To: | Aug 5, 2024 | 14:48 MST | **How was the issue detected?** Synthetic tests began failing which notified our DevOps team. **What functionality was affected?** Queries to the database were degraded and eventually became unsuccessful. **What problems did this cause?** All non-legacy services experienced degraded performance and a brief major outage where all database queries failed. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The incident was caused by storage exhaustion on one of our production database clusters. We normally have autoscaling and alerting configured on our database clusters; however, in this case the cluster was created as part of a migration, and the proper alerting was not configured. The incident was resolved by allocating additional storage capacity to the affected database cluster. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** To prevent similar incidents in the future, we are conducting a thorough audit of our infrastructure inventory. This includes reviewing system health and monitoring configurations to ensure proper alerting and maximum visibility into critical infrastructure metrics.
Status: Postmortem
Impact: Critical | Started At: Aug. 5, 2024, 8:30 p.m.
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