Company Logo

Is there an Zonos outage?

Zonos status: Systems Active

Last checked: 8 minutes ago

Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Zonos outages and incidents

Outage and incident data over the last 30 days for Zonos.

There have been 2 outages or incidents for Zonos in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Zonos

Outlogger tracks the status of these components for Xero:

Classify Active
Dashboard Active
International Checkout Active
Quoter Active
Landed Cost API Active
Landed Cost API (GraphQL) Active
Landed Cost API (Legacy) Active
BigCommerce Duty Tax Active
Magento Duty Tax Active
Salesforce Duty Tax Active
Shopify Checkout Active
Shopify Duty Tax Active
Component Status
Classify Active
Dashboard Active
International Checkout Active
Quoter Active
Active
Landed Cost API Active
Landed Cost API (GraphQL) Active
Landed Cost API (Legacy) Active
Active
BigCommerce Duty Tax Active
Magento Duty Tax Active
Salesforce Duty Tax Active
Shopify Checkout Active
Shopify Duty Tax Active

Latest Zonos outages and incidents.

View the latest incidents for Zonos and check for official updates:

Updates:

  • Time: Oct. 8, 2024, 3 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 8, 2024, 1:48 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 2, 2024, 5:42 p.m.
    Status: Postmortem
    Update: ### **What products were affected and what was the impact?** * Landed Cost API ### Impact: * DEGRADED SERVICE ### **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | Sep 30, 2024 | 16:44 MST | | To: | Sep 30, 2024 | 18:12 MST | ### **How was the issue detected?** Synthetic test failures alerted our team. ### **What functionality was affected?** Increased latency on landed cost quotes, plus a period where landed cost quotes failed. ### **What problems did this cause?** Landed cost quotes were slow to return and/or failed to return. ### **What was the resolution of the problem and steps that are being taken for continued follow-up?** The problem was caused by a very large message added to our message queue that could not be consumed due to insufficient resources. The immediate resolution was to increase maximum allocated memory to allow the message queue to clear. ### **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** To prevent this from happening again, we have decreased the total allowed message size by both the producers and consumers. We are also evaluating techniques to make the message queue more robust to this type of failure.
  • Time: Oct. 1, 2024, 12:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 12:20 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 30, 2024, 11:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 30, 2024, 11:24 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 30, 2024, 11:07 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Aug. 30, 2024, 5:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2024, 5:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 30, 2024, 5:30 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 30, 2024, 5:29 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Aug. 7, 2024, 8:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 7, 2024, 8:40 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 7, 2024, 8:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 7, 2024, 7:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 7, 2024, 7:32 p.m.
    Status: Monitoring
    Update: There continue to be intermittent issues. The provider is investigating and we will continue to monitor.
  • Time: Aug. 7, 2024, 7:25 p.m.
    Status: Monitoring
    Update: The issue appears to be resolved but we are monitoring for further issues.
  • Time: Aug. 7, 2024, 7:24 p.m.
    Status: Identified
    Update: The issue has been identified as an outage with an upstream provider.
  • Time: Aug. 7, 2024, 7:22 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Aug. 5, 2024, 11:10 p.m.
    Status: Postmortem
    Update: **What products were affected and what was the impact?** * All non-legacy products Impact: MAJOR OUTAGE ‌ **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | Aug 5, 2024 | 14:31 MST | | To: | Aug 5, 2024 | 14:48 MST | ‌ **How was the issue detected?** ‌ Synthetic tests began failing which notified our DevOps team. ‌ **What functionality was affected?** ‌ Queries to the database were degraded and eventually became unsuccessful. ‌ **What problems did this cause?** ‌ All non-legacy services experienced degraded performance and a brief major outage where all database queries failed. ‌ **What was the resolution of the problem and steps that are being taken for continued follow-up?** ‌ The incident was caused by storage exhaustion on one of our production database clusters. We normally have autoscaling and alerting configured on our database clusters; however, in this case the cluster was created as part of a migration, and the proper alerting was not configured. The incident was resolved by allocating additional storage capacity to the affected database cluster. ‌ **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** ‌ To prevent similar incidents in the future, we are conducting a thorough audit of our infrastructure inventory. This includes reviewing system health and monitoring configurations to ensure proper alerting and maximum visibility into critical infrastructure metrics.
  • Time: Aug. 5, 2024, 10:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 5, 2024, 8:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 5, 2024, 8:47 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 5, 2024, 8:45 p.m.
    Status: Investigating
    Update: We are currently investigating database issues.

Check the status of similar companies and alternatives to Zonos

NetSuite
NetSuite

Systems Active

ZoomInfo
ZoomInfo

Systems Active

SPS Commerce
SPS Commerce

Systems Active

Miro
Miro

Systems Active

Field Nation
Field Nation

Systems Active

Outreach
Outreach

Systems Active

Own Company

Systems Active

Mindbody
Mindbody

Systems Active

TaskRabbit
TaskRabbit

Systems Active

Nextiva
Nextiva

Systems Active

6Sense

Systems Active

BigCommerce
BigCommerce

Systems Active

Frequently Asked Questions - Zonos

Is there a Zonos outage?
The current status of Zonos is: Systems Active
Where can I find the official status page of Zonos?
The official status page for Zonos is here
How can I get notified if Zonos is down or experiencing an outage?
To get notified of any status changes to Zonos, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zonos every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zonos do?
Zonos streamlines global trade and delivery through cross-border APIs and tax apps, enabling companies to sell abroad with ease.