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Outage and incident data over the last 30 days for Zonos.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Classify | Active |
Dashboard | Active |
International Checkout | Active |
Quoter | Active |
Landed Cost | Active |
Landed Cost API | Active |
Landed Cost API (GraphQL) | Active |
Landed Cost API (Legacy) | Active |
Plugins | Active |
BigCommerce Duty Tax | Active |
Magento Duty Tax | Active |
Salesforce Duty Tax | Active |
Shopify Checkout | Active |
Shopify Duty Tax | Active |
View the latest incidents for Zonos and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Aug. 30, 2024, 5:02 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Aug. 7, 2024, 7:22 p.m.
Description: **What products were affected and what was the impact?** * All non-legacy products Impact: MAJOR OUTAGE **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | Aug 5, 2024 | 14:31 MST | | To: | Aug 5, 2024 | 14:48 MST | **How was the issue detected?** Synthetic tests began failing which notified our DevOps team. **What functionality was affected?** Queries to the database were degraded and eventually became unsuccessful. **What problems did this cause?** All non-legacy services experienced degraded performance and a brief major outage where all database queries failed. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The incident was caused by storage exhaustion on one of our production database clusters. We normally have autoscaling and alerting configured on our database clusters; however, in this case the cluster was created as part of a migration, and the proper alerting was not configured. The incident was resolved by allocating additional storage capacity to the affected database cluster. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** To prevent similar incidents in the future, we are conducting a thorough audit of our infrastructure inventory. This includes reviewing system health and monitoring configurations to ensure proper alerting and maximum visibility into critical infrastructure metrics.
Status: Postmortem
Impact: Critical | Started At: Aug. 5, 2024, 8:30 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: March 21, 2024, 4:21 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: March 21, 2024, 4:21 p.m.
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