Is there an Zonos outage?
Zonos status: Systems Active
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Zonos.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Classify | Active |
| Dashboard | Active |
| International Checkout | Active |
| Quoter | Active |
| Landed Cost | Active |
| Landed Cost API | Active |
| Landed Cost API (GraphQL) | Active |
| Landed Cost API (Legacy) | Active |
| Plugins | Active |
| BigCommerce Duty Tax | Active |
| Magento Duty Tax | Active |
| Salesforce Duty Tax | Active |
| Shopify Checkout | Active |
| Shopify Duty Tax | Active |
View the latest incidents for Zonos and check for official updates:
Description: **What products were affected and what was the impact?** International Checkout Impact: PARTIAL OUTAGE **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | August 15, 2023 | 11:20 MST | | To: | August 15, 2023 | 11:31 MST | **How was the issue detected?** Synthetic tests and elevated error rates triggered alerts. **What functionality was affected?** About 40% of shipment rating requests from Checkout failed. **What problems did this cause?** Our internal shipment rating service saw failures that caused some checkouts to be slow, and others to fail. We also saw minimal failures in our catalog service. **What was the resolution of the problem and steps that are being taken for continued follow-up?** We immediately reverted the change to our catalog service that caused the issue. We are investigating how to fix the issue for the next release. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** We are exploring opportunities to add more caching to the catalog service, in addition to making architecture and infrastructure improvements.
Status: Postmortem
Impact: Minor | Started At: Aug. 15, 2023, 5:20 p.m.
Description: **What products were affected and what was the impact?** International Checkout Impact: PARTIAL OUTAGE **What timeframe did this issue occur?** | | **Date** | **Time** | | --- | --- | --- | | From: | August 15, 2023 | 11:20 MST | | To: | August 15, 2023 | 11:31 MST | **How was the issue detected?** Synthetic tests and elevated error rates triggered alerts. **What functionality was affected?** About 40% of shipment rating requests from Checkout failed. **What problems did this cause?** Our internal shipment rating service saw failures that caused some checkouts to be slow, and others to fail. We also saw minimal failures in our catalog service. **What was the resolution of the problem and steps that are being taken for continued follow-up?** We immediately reverted the change to our catalog service that caused the issue. We are investigating how to fix the issue for the next release. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** We are exploring opportunities to add more caching to the catalog service, in addition to making architecture and infrastructure improvements.
Status: Postmortem
Impact: Minor | Started At: Aug. 15, 2023, 5:20 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 22, 2023, 3:31 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 22, 2023, 3:31 p.m.
Description: **What products were affected and what was the impact?** Zonos Dashboard Impact: CRITICAL **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Jun 13, 2023\] | 12:54 to 13:46 MDT | **How was the issue detected?** Internal reports of authorization failures and Dashboard becoming inaccessible. **What functionality was affected?** Zonos Dashboard was not accessible. **What problems did this cause?** Users were unable to access Dashboard to complete tasks. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The issue was identified as an AWS Operational issue in the US-EAST-1 Region impacting an upstream service provider hosting our Front-End services for Dashboard. We were able to redeploy those services to an unaffected region to restore functionality. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** We are continually assessing and improving business continuity solutions throughout every layer of our tech stack to minimize downtime and automate recovery where possible.
Status: Postmortem
Impact: Critical | Started At: June 13, 2023, 7:25 p.m.
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