Is there an Zonos outage?
Zonos status: Systems Active
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Zonos.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Classify | Active |
| Dashboard | Active |
| International Checkout | Active |
| Quoter | Active |
| Landed Cost | Active |
| Landed Cost API | Active |
| Landed Cost API (GraphQL) | Active |
| Landed Cost API (Legacy) | Active |
| Plugins | Active |
| BigCommerce Duty Tax | Active |
| Magento Duty Tax | Active |
| Salesforce Duty Tax | Active |
| Shopify Checkout | Active |
| Shopify Duty Tax | Active |
View the latest incidents for Zonos and check for official updates:
Description: **What products were affected and what was the impact?** Slow responses and timeouts when calling the Classify API. Impact: **MINOR** **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Jan 23, 2023 | `07:55 AM MDT` | **How was the issue detected?** We received reports from customers that response times from the Classify API were longer than previously. **What functionality was affected?** Speed of responses from the Classify API. **What was the resolution of the problem and steps that are being taken for continued follow-up?** We identified that there was an issue with batching large data sets, integration of new AI technology, as well as some inefficiencies with our databases. All of these issues have been corrected.
Status: Postmortem
Impact: Minor | Started At: Jan. 23, 2023, 8:50 p.m.
Description: **What products were affected and what was the impact?** Zonos checkout for Shopify plugin. Api calls from the Shopify Checkout plugin to the Shopify api were being rejected with ssl connection issues. Impact: **MAJOR** **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Jan 18, 2023 | `12:23:03 PM MDT` | **How was the issue detected?** Reports of international users unable to proceed past the cart page triggered the initial investigation of the issue. **What functionality was affected?** The incident was cased by a SSL certificate update released by Shopify which also updated the Intermediate Certificate. Our Zonos checkout plugin did not have the Certificate in its keystore and could not validate the certificate for any calls being made to the Shopify API. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The node version of the Zonos Checkout plugin was updated to a more current version which contained the Intermediate Certificate. After the plugin was updated we continued to monitor the incident to validate the solution corrected the issue.
Status: Postmortem
Impact: Major | Started At: Jan. 18, 2023, 7 p.m.
Description: **What products were affected and what was the impact?** Zonos checkout for Shopify plugin. Api calls from the Shopify Checkout plugin to the Shopify api were being rejected with ssl connection issues. Impact: **MAJOR** **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Jan 18, 2023 | `12:23:03 PM MDT` | **How was the issue detected?** Reports of international users unable to proceed past the cart page triggered the initial investigation of the issue. **What functionality was affected?** The incident was cased by a SSL certificate update released by Shopify which also updated the Intermediate Certificate. Our Zonos checkout plugin did not have the Certificate in its keystore and could not validate the certificate for any calls being made to the Shopify API. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The node version of the Zonos Checkout plugin was updated to a more current version which contained the Intermediate Certificate. After the plugin was updated we continued to monitor the incident to validate the solution corrected the issue.
Status: Postmortem
Impact: Major | Started At: Jan. 18, 2023, 7 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Sept. 13, 2022, 5:44 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Sept. 13, 2022, 5:44 p.m.
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