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Is there an Abstract outage?

Abstract status: Systems Active

Last checked: 4 minutes ago

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Abstract outages and incidents

Outage and incident data over the last 30 days for Abstract.

There have been 0 outages or incidents for Abstract in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Abstract

Outlogger tracks the status of these components for Xero:

Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active
Component Status
Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active

Latest Abstract outages and incidents.

View the latest incidents for Abstract and check for official updates:

Updates:

  • Time: Aug. 14, 2024, 8:27 p.m.
    Status: Resolved
    Update: We've identified an issue with a third party service that was causing problems with syncing projects, creating and viewing branches, and with updating and viewing collections and files for some users. We have resolved the issue and will continue monitoring. Please let us know if you are still experiencing any issues or have any additional questions.
  • Time: Aug. 14, 2024, 3:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 14, 2024, 2:07 a.m.
    Status: Investigating
    Update: Investigation is still underway. Further updates will be provided as information becomes available.
  • Time: Aug. 13, 2024, 11:41 p.m.
    Status: Investigating
    Update: We're actively investigating and will provide an update when we have more information.
  • Time: Aug. 13, 2024, 10:24 p.m.
    Status: Investigating
    Update: Additional reports indicate issues opening branches, syncing changes, and generating previews. We're actively investigating and will let you know when we have more information.
  • Time: Aug. 13, 2024, 9:16 p.m.
    Status: Investigating
    Update: Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.

Updates:

  • Time: Nov. 17, 2023, 4:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2023, 7:38 p.m.
    Status: Identified
    Update: There will be several short outages lasting for less than 5 minutes starting at 1am PST affecting approximately 10% of users at a time. We expect to complete this work by 2am PST. During this time, users will be unable to use the Abstract Web App and Abstract Desktop App.

Updates:

  • Time: Sept. 12, 2023, 4:12 p.m.
    Status: Resolved
    Update: After monitoring, we believe this incident is resolved, but please contact Support if you're still seeing issues.
  • Time: Sept. 11, 2023, 10:11 p.m.
    Status: Monitoring
    Update: We've successfully completed the resolution process with our storage provider. All services are back up and running, and we will be monitoring to ensure there are no further issues. If you're still having trouble logging into or working in Abstract, please contact Abstract Support at [email protected].
  • Time: Sept. 11, 2023, 9:17 p.m.
    Status: Identified
    Update: We are actively collaborating with our storage provider to address the database outage. As part of the resolution process, we will need to restart our database. Given that this will impact a significant number of our users, we're categorizing this incident as a major outage. We're doing everything we can to restore service as quickly as possible and we'll continue to share information as we can.
  • Time: Sept. 11, 2023, 6:08 p.m.
    Status: Identified
    Update: We're working with Support at our third-party provider to resolve this issue. No update on an ETA for resolution yet.
  • Time: Sept. 11, 2023, 3:38 p.m.
    Status: Identified
    Update: We're aware of an automatic database update that triggered automatically early this morning for a third-party storage provider, causing Abstract to be down for some users. We're monitoring this process and will update when it is complete.
  • Time: Sept. 11, 2023, 3:37 p.m.
    Status: Investigating
    Update: We're aware of an automatic database update that triggered automatically early this morning for a third-party storage provider, causing Abstract to be down for some users. We're monitoring this process and will update when it is complete.

Updates:

  • Time: March 23, 2023, 8:35 p.m.
    Status: Resolved
    Update: After monitoring, we believe this incident is resolved, but please contact Support if you're still seeing issues.
  • Time: March 23, 2023, 5:38 p.m.
    Status: Monitoring
    Update: We've deployed a fix and are monitoring to ensure it's working. We'll keep you posted as we know more.
  • Time: March 23, 2023, 5:25 p.m.
    Status: Identified
    Update: We've identified an issue with a Git cluster that is causing problems with syncing projects, creating and viewing branches, and with updating and viewing collections and files for some users. We're working on a fix now and will continue to provide updates as we know more.

Updates:

  • Time: Nov. 4, 2022, 3:30 p.m.
    Status: Resolved
    Update: We've determined that a small portion of our servers wasn't managing data traffic correctly. We've applied a fix and are working to mitigate similar issues in the future. If you have collections that still aren't showing artboards correctly, making a small change to any artboard in the collection, committing the change, and merging the branch should refresh the collection so it's fully up to date.
  • Time: Nov. 3, 2022, 6:21 p.m.
    Status: Monitoring
    Update: We've identified the issue affecting collections and generic errors, deployed a fix, and we're monitoring its effectiveness.
  • Time: Nov. 3, 2022, 4:46 p.m.
    Status: Investigating
    Update: Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.

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Frequently Asked Questions - Abstract

Is there a Abstract outage?
The current status of Abstract is: Systems Active
Where can I find the official status page of Abstract?
The official status page for Abstract is here
How can I get notified if Abstract is down or experiencing an outage?
To get notified of any status changes to Abstract, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Abstract every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Abstract do?
Collaborate on Sketch designs in real-time with version control. Work together on the same file without losing the original.

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