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Is there an Addigy outage?

Addigy status: Systems Active

Last checked: 5 minutes ago

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Addigy outages and incidents

Outage and incident data over the last 30 days for Addigy.

There have been 0 outages or incidents for Addigy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Addigy

Outlogger tracks the status of these components for Xero:

Addigy Auditor Service Active
Addigy Cloud Interface Active
Addigy File Manager Service Active
Addigy Identity Service Active
Addigy LiveDesktop Service Active
Addigy LiveTerminal Service Active
Addigy MDM Service Active
Addigy Real-Time Messaging Service Active
Addigy Self Service Application Active
Component Status
Addigy Auditor Service Active
Addigy Cloud Interface Active
Addigy File Manager Service Active
Addigy Identity Service Active
Addigy LiveDesktop Service Active
Addigy LiveTerminal Service Active
Addigy MDM Service Active
Addigy Real-Time Messaging Service Active
Addigy Self Service Application Active

Latest Addigy outages and incidents.

View the latest incidents for Addigy and check for official updates:

Updates:

  • Time: Feb. 10, 2021, 11:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 10, 2021, 8:51 p.m.
    Status: Monitoring
    Update: Services are fully restored at this time. We are continuing to monitoring all Addigy Services. If you are seeing further issues, please contact [email protected].
  • Time: Feb. 10, 2021, 7:57 p.m.
    Status: Identified
    Update: At approximately 11 AM Eastern / 4 PM GMT Addigy Services began to experience significant latency issues. Since that time the team has been working to bring all systems back online. We do not have a root cause yet, however we believe we have found the service responsible for the issue. Until all the services return to normal, you may continue to experience failures with LiveDesktop and LiveTerminal as well as delays in Scripts executing and Policy Deployments. Online status of devices is also currently affected. When all services are normal we will follow up with further details of the outage. We will provide a further update shortly.
  • Time: Feb. 10, 2021, 6 p.m.
    Status: Investigating
    Update: We are still investigating this issue, the interface may resolve and load occasionally, however most users will still have issues logging and accessing Addigy Services.
  • Time: Feb. 10, 2021, 4:10 p.m.
    Status: Investigating
    Update: Investigating Elevated Latency - May cause disruption logging in or accessing Addigy Cloud Interface

Updates:

  • Time: Feb. 2, 2021, 3:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2021, 3:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2021, 1:08 a.m.
    Status: Monitoring
    Update: The issue has been identified and services have been restored. We are continuing our investigation and monitoring of services. The following Addigy Services were impacted as a result of the incident: Addigy Cloud Interface, Addigy Real Time Messaging Service, Addigy Auditor Service, and Addigy MDM Service.
  • Time: Feb. 2, 2021, 1:08 a.m.
    Status: Monitoring
    Update: The issue has been identified and services have been restored. We are continuing our investigation and monitoring of services. The following Addigy Services were impacted as a result of the incident: Addigy Cloud Interface, Addigy Real Time Messaging Service, Addigy Auditor Service, and Addigy MDM Service.
  • Time: Feb. 2, 2021, 12:43 a.m.
    Status: Investigating
    Update: We have restored the Addigy Cloud Interface and are actively working on restoring Real Time Services and Audit Services. We will continue to provide further updates until this incident is resolved.
  • Time: Feb. 2, 2021, 12:43 a.m.
    Status: Investigating
    Update: We have restored the Addigy Cloud Interface and are actively working on restoring Real Time Services and Audit Services. We will continue to provide further updates until this incident is resolved.
  • Time: Feb. 2, 2021, 12:15 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 2, 2021, 12:15 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 2, 2021, 12:06 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 26, 2021, 4:38 a.m.
    Status: Resolved
    Update: We are marking this incident as resolved but will continue to monitor workloads for the next 72 hours.
  • Time: Jan. 25, 2021, 10:29 p.m.
    Status: Monitoring
    Update: We have reverted changes we made with Automatically Close LiveDesktop and LiveTerminal Sessions (https://releases.addigy.com/AM-7364) that was released on January 23rd, 2021. Tunnel version will be updated to version 22 within your next policy execution or by pressing `Deploy Now` on your policies. If you need further assistance, please contact [email protected]
  • Time: Jan. 25, 2021, 8:46 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Jan. 25, 2021, 6:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 25, 2021, 5:53 p.m.
    Status: Investigating
    Update: We are re-opening the investigation into this issue and continuing remediation.
  • Time: Jan. 25, 2021, 1:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 25, 2021, 1:31 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 26, 2021, 4:38 a.m.
    Status: Resolved
    Update: We are marking this incident as resolved but will continue to monitor workloads for the next 72 hours.
  • Time: Jan. 25, 2021, 10:29 p.m.
    Status: Monitoring
    Update: We have reverted changes we made with Automatically Close LiveDesktop and LiveTerminal Sessions (https://releases.addigy.com/AM-7364) that was released on January 23rd, 2021. Tunnel version will be updated to version 22 within your next policy execution or by pressing `Deploy Now` on your policies. If you need further assistance, please contact [email protected]
  • Time: Jan. 25, 2021, 8:46 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Jan. 25, 2021, 6:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 25, 2021, 5:53 p.m.
    Status: Investigating
    Update: We are re-opening the investigation into this issue and continuing remediation.
  • Time: Jan. 25, 2021, 1:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 25, 2021, 1:31 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Addigy

Is there a Addigy outage?
The current status of Addigy is: Systems Active
Where can I find the official status page of Addigy?
The official status page for Addigy is here
How can I get notified if Addigy is down or experiencing an outage?
To get notified of any status changes to Addigy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Addigy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Addigy do?
Addigy offers Apple device management, remote monitoring, and Apple business manager solutions for IT teams in any setting, with a focus on true-cloud technology.

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