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Is there an Akeneo outage?

Akeneo status: Systems Active

Last checked: 5 minutes ago

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Akeneo outages and incidents

Outage and incident data over the last 30 days for Akeneo.

There have been 2 outages or incidents for Akeneo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akeneo

Outlogger tracks the status of these components for Xero:

Akeneo App for BigCommerce Active
Akeneo App for Shopify Active
Akeneo AppStore Active
Akeneo GraphQL API Active
Event Platform Active
Flexibility Active
Growth Edition Active
Onboarder Active
Serenity Active
Shared Catalogs Active
Supplier Data Manager Active
Atlassian Helpdesk Active
Google Cloud Platform Cloud Filestore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Mailgun Outbound Delivery Active
mailgun SMTP Active
Component Status
Akeneo App for BigCommerce Active
Akeneo App for Shopify Active
Akeneo AppStore Active
Akeneo GraphQL API Active
Event Platform Active
Flexibility Active
Growth Edition Active
Onboarder Active
Serenity Active
Shared Catalogs Active
Supplier Data Manager Active
Active
Atlassian Helpdesk Active
Google Cloud Platform Cloud Filestore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Mailgun Outbound Delivery Active
mailgun SMTP Active

Latest Akeneo outages and incidents.

View the latest incidents for Akeneo and check for official updates:

Updates:

  • Time: Nov. 7, 2024, 2:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2024, 2:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 7, 2024, 1:30 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 7, 2024, 1:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 7, 2024, 12:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 7, 2024, 12:42 p.m.
    Status: Investigating
    Update: We currently are experiencing an issue with attributes not showing in the Product edit Forms. Investigations are ongoing to identify the root cause of this error. Product imports are also impacted by this incident, and some import profiles cannot be edited.

Updates:

  • Time: Nov. 8, 2024, 11:38 a.m.
    Status: Resolved
    Update: Resolved on 2024-11-08 10:30 UTC

Updates:

  • Time: Nov. 12, 2024, 10:56 a.m.
    Status: Resolved
    Update: Every action made on subscriptions through our API (create/update/delete/suspension/resumption) were persisted but not correctly propagated throughout our system. Examples of behaviour encountered: * Action: You created a subscription. During the incident: Events were not sent to your destination. Now: Events are correctly sent. * Action: You updated a subscription to target a different destination. During the incident: Events were still sent to the previous destination. Now: Events are sent to the configured destination. * Action: You deleted a subscription. During the incident: Events were still sent to the destination. Now: Events are not sent to the destination anymore.
  • Time: Nov. 12, 2024, 10:56 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Oct. 24, 2024, 2:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 24, 2024, 2:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 24, 2024, 12:29 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 24, 2024, 12:23 p.m.
    Status: Investigating
    Update: We can observe a raise of errors on 2% of our customer base, on save products and product models use case, when an identifier generator is applied. We are currently investigating.

Updates:

  • Time: Oct. 10, 2024, 5:23 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 10, 2024, 4:02 p.m.
    Status: Identified
    Update: We identified one slow query as a the source of the observed delay. We are currently working on the best strategy to handle this query without impacting indexation performance..
  • Time: Oct. 10, 2024, 1:44 p.m.
    Status: Investigating
    Update: We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

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Frequently Asked Questions - Akeneo

Is there a Akeneo outage?
The current status of Akeneo is: Systems Active
Where can I find the official status page of Akeneo?
The official status page for Akeneo is here
How can I get notified if Akeneo is down or experiencing an outage?
To get notified of any status changes to Akeneo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Akeneo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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