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Is there an AppZen outage?

AppZen status: Systems Active

Last checked: 6 minutes ago

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AppZen outages and incidents

Outage and incident data over the last 30 days for AppZen.

There have been 0 outages or incidents for AppZen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AppZen

Outlogger tracks the status of these components for Xero:

Advanced Analytics Active
AppZen Support Portal Active
AAA API Active
Invoice Processing Active
Expense Audit Active
Mastermind Analytics Active
Component Status
Advanced Analytics Active
AppZen Support Portal Active
Active
AAA API Active
Invoice Processing Active
Active
Expense Audit Active
Active
Mastermind Analytics Active

Latest AppZen outages and incidents.

View the latest incidents for AppZen and check for official updates:

Updates:

  • Time: Aug. 1, 2024, 12:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 18, 2024, 10:15 p.m.
    Status: Monitoring
    Update: We have fixed the issue. Currently, backlogs are getting cleared. The next update will in 2 hours.
  • Time: July 18, 2024, 3:47 p.m.
    Status: Identified
    Update: We are continuing to work on fixing the issue. The next update is in 2 hours.
  • Time: July 18, 2024, 11:21 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 18, 2024, 10:13 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 18, 2024, 8:34 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 18, 2024, 7:17 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 18, 2024, 5:32 a.m.
    Status: Investigating
    Update: We have identified an issue with Reports Getting Stuck in the Pending Auto Audit status. The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the incident's root cause. We will provide you with updates on the progress.

Updates:

  • Time: June 15, 2024, 1 a.m.
    Status: Resolved
    Update: We got confirmation from the Chrome River team asking us to redirect the customers to the CR help desk, and they will address it on a customer-by-customer basis. Thank you for your understanding & patience with this matter.
  • Time: June 14, 2024, 9:59 p.m.
    Status: Monitoring
    Update: The Chromeriver team has implemented the fix, and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
  • Time: June 14, 2024, 5:50 p.m.
    Status: Monitoring
    Update: The Chromeriver team has implemented the fix, and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
  • Time: June 14, 2024, 3:50 p.m.
    Status: Monitoring
    Update: The Chromeriver team has implemented the fix and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
  • Time: June 14, 2024, 1:55 p.m.
    Status: Identified
    Update: The Chromeriver team has implemented the fix and all the new reports should be crossing over correctly We are working with them to correct the affected reports We will share the next update in 2 hours
  • Time: June 14, 2024, 12:15 p.m.
    Status: Identified
    Update: The Chromeriver team has identified that the issue is with Hotel type line items only We are working with them to fix the issue on priority We will share the next update in 2 hours
  • Time: June 14, 2024, 10:25 a.m.
    Status: Identified
    Update: We are currently working with the Chromeriver team to find the root cause of the issue. We will share the next update in 2 hours
  • Time: June 14, 2024, 9:01 a.m.
    Status: Identified
    Update: We have identified an issue with the report total where there is an itemized line in the report. In the ChromeRiver payload, the total amount calculated is not correct. We have escalated the issue with the ChromeRiver team.

Updates:

  • Time: May 9, 2024, 2:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2024, 1:23 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 9, 2024, 12:35 p.m.
    Status: Monitoring
    Update: We are currently seeing improvements in the workflow action and will continue monitoring moving forward.
  • Time: May 9, 2024, 10:17 a.m.
    Status: Identified
    Update: We have noticed delays in the workflow status updating in Concur after actioning a report in AppZen. This is caused by an error response from the Concur API for some applicable customers. We have opened a case with Concur to investigate further and we will keep you updated. We apologize for the inconvenience caused due to this.

Updates:

  • Time: May 7, 2024, 12:03 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 6, 2024, 10:38 p.m.
    Status: Monitoring
    Update: We are currently in the Monitoring phase The number of reports stuck in Pending Auto Audit is reducing gradually
  • Time: May 6, 2024, 9:15 p.m.
    Status: Monitoring
    Update: The fix was rolled out. We are currently in the Monitoring phase
  • Time: May 6, 2024, 8:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented & we are monitoring the same.
  • Time: May 6, 2024, 7:22 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 6, 2024, 7:22 p.m.
    Status: Investigating
    Update: We have identified an issue with Reports Getting Stuck in Pending Auto Audit The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.

Updates:

  • Time: May 6, 2024, 11:31 p.m.
    Status: Resolved
    Update: We have Re-run the audit for all the invoices and marking the Incident as resolved
  • Time: May 6, 2024, 10:39 p.m.
    Status: Monitoring
    Update: We have fixed the invoices stuck in Validating state We are currently working on the invoice in Processing state
  • Time: May 6, 2024, 9:15 p.m.
    Status: Monitoring
    Update: We are currently working on the invoice in Validating state
  • Time: May 6, 2024, 8:12 p.m.
    Status: Monitoring
    Update: We have fixed all invoices stuck in Approval Workflow We are currently working on the invoice in Validating state
  • Time: May 6, 2024, 6:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented & we are monitoring the same.
  • Time: May 6, 2024, 6:38 p.m.
    Status: Identified
    Update: We have identified an issue with AppZen's Invoice Processing. The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.
  • Time: May 6, 2024, 4:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented & we are monitoring the same.
  • Time: May 6, 2024, 3:46 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 6, 2024, 3:24 p.m.
    Status: Investigating
    Update: We have identified an issue with AppZen's Invoice Processing. The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.

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Frequently Asked Questions - AppZen

Is there a AppZen outage?
The current status of AppZen is: Systems Active
Where can I find the official status page of AppZen?
The official status page for AppZen is here
How can I get notified if AppZen is down or experiencing an outage?
To get notified of any status changes to AppZen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AppZen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AppZen do?
AppZen AI streamlines finance team processes, automates spend approvals, reduces spend, and ensures policy compliance.

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