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Is there an Assembled outage?

Assembled status: Systems Active

Last checked: 7 minutes ago

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Assembled outages and incidents

Outage and incident data over the last 30 days for Assembled.

There have been 0 outages or incidents for Assembled in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assembled

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Assist Active
Reporting and data services Active
Component Status
API Active
Application Active
Assist Active
Reporting and data services Active

Latest Assembled outages and incidents.

View the latest incidents for Assembled and check for official updates:

Updates:

  • Time: Oct. 11, 2024, 5:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 11, 2024, 5:01 p.m.
    Status: Monitoring
    Update: We have resolved the issue that was affecting a small subset of customers using our case lifecycle data. From 8:02 AM - 8:20 AM and 8:54 AM - 9:24 AM PST, case lifecycle syncs were not syncing data. The fix has been successfully implemented, and we are continuing to monitor the situation to ensure stability. The root cause has been identified and addressed. Thank you for your patience. (Resolved at 9:56 AM PT)
  • Time: Oct. 11, 2024, 4:36 p.m.
    Status: Monitoring
    Update: We are investigating an issue affecting a small subset of customers using our case lifecycles data. We've identified the issue and are monitoring an initial fix while confirming root cause.

Updates:

  • Time: Oct. 3, 2024, 11:32 p.m.
    Status: Resolved
    Update: A change was deployed earlier today at 10:52am PT which inadvertently prevented a significant number of autosends from sending for a few hours. We've rolled out a fix, so Assist should now be working as expected as of 4:14pm PT. This did not affect predrafted or autofilled replies which continued to operate normally -- this was isolated to emails that had been identified for automation. We're adding tests to prevent this from happening again and looking deeper into our processes to see what other safeguards we can add. Thank you for your patience and understanding.

Updates:

  • Time: Sept. 17, 2024, 1:49 p.m.
    Status: Resolved
    Update: From 08:39AM to 08:56AM PDT, there was an outage with one of our AI vendors that has since been resolved. Impacted flows would vary across most of Assist's Zendesk App features. All services are now functioning as expected.

Updates:

  • Time: July 3, 2024, 11:04 p.m.
    Status: Resolved
    Update: This incident has been fully resolved and the realtime metrics are up to date.
  • Time: July 3, 2024, 6:39 p.m.
    Status: Monitoring
    Update: We've identified the problem and have implemented an update. We're slowly recomputing Realtime metrics for customers to ensure that the Realtime dashboard is back up to date, but it may take some time for all metrics to recover.
  • Time: July 3, 2024, 5:08 p.m.
    Status: Investigating
    Update: We're currently investigating delays on metrics for the Realtime overview, which are not currently updating.

Updates:

  • Time: July 1, 2024, 12:39 a.m.
    Status: Resolved
    Update: This incident has been resolved. The application was inaccessible from 00:01 UTC to 00:21 UTC.
  • Time: July 1, 2024, 12:36 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 1, 2024, 12:23 a.m.
    Status: Investigating
    Update: Service has been restored and we're currently investigating the root cause.
  • Time: July 1, 2024, 12:15 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 1, 2024, 12:14 a.m.
    Status: Investigating
    Update: Assembled is experiencing a major service outage. Broad parts of the application are unreachable. We are currently investigating and apologize for the disruption.

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Frequently Asked Questions - Assembled

Is there a Assembled outage?
The current status of Assembled is: Systems Active
Where can I find the official status page of Assembled?
The official status page for Assembled is here
How can I get notified if Assembled is down or experiencing an outage?
To get notified of any status changes to Assembled, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Assembled every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Assembled do?
This platform assists teams in managing customer support by forecasting demand, scheduling teams, and providing insights for improvement.