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Is there an Assembled outage?

Assembled status: Systems Active

Last checked: 5 minutes ago

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Assembled outages and incidents

Outage and incident data over the last 30 days for Assembled.

There have been 0 outages or incidents for Assembled in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assembled

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Assist Active
Reporting and data services Active
Component Status
API Active
Application Active
Assist Active
Reporting and data services Active

Latest Assembled outages and incidents.

View the latest incidents for Assembled and check for official updates:

Updates:

  • Time: Sept. 21, 2023, 8:43 p.m.
    Status: Resolved
    Update: For less than a minute, starting at 11:19 AM PT, users were intermittently not able to perform actions in Assembled and has since been resolved

Updates:

  • Time: Sept. 21, 2023, 8:43 p.m.
    Status: Resolved
    Update: For less than a minute, starting at 11:19 AM PT, users were intermittently not able to perform actions in Assembled and has since been resolved

Updates:

  • Time: Sept. 12, 2023, 2:27 p.m.
    Status: Resolved
    Update: This incident has been resolved and we are looking into the root causes to ensure future outages do not occur.
  • Time: Sept. 12, 2023, 2:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Metrics should be returning to the affected reports. The underlying metrics themselves were not affected and there was no data loss for the metrics.
  • Time: Sept. 12, 2023, 1:55 p.m.
    Status: Investigating
    Update: Metrics on the Team Performance Page, Forecasted vs Actual Report, and the Agent Scorecard Reports are not viewable for some customers. We are investigating the issue and working towards a resolution.

Updates:

  • Time: Sept. 12, 2023, 2:27 p.m.
    Status: Resolved
    Update: This incident has been resolved and we are looking into the root causes to ensure future outages do not occur.
  • Time: Sept. 12, 2023, 2:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Metrics should be returning to the affected reports. The underlying metrics themselves were not affected and there was no data loss for the metrics.
  • Time: Sept. 12, 2023, 1:55 p.m.
    Status: Investigating
    Update: Metrics on the Team Performance Page, Forecasted vs Actual Report, and the Agent Scorecard Reports are not viewable for some customers. We are investigating the issue and working towards a resolution.

Updates:

  • Time: Aug. 24, 2023, 10:12 p.m.
    Status: Resolved
    Update: The incident has been successfully resolved, and the Zendesk application is now functioning as anticipated. Our investigation has indicated that a limited number of users might have been affected by this issue. Consequently, we will not be applying a widespread exception to adherence for all users. For agents who made a change in their agent state between 2:31 PM PST and 2:51 PM PST on today's date (2023-08-24), that state may not appear in the Assembled platform. This situation is particularly crucial for agents who commenced their shift during this period, as their transition into a productive state might not be accurately displayed. Should you observe this matter within your team, and you wish to establish an exclusion for your company during this specific timeframe, kindly inform us, and we will accommodate your request accordingly.
  • Time: Aug. 24, 2023, 9:52 p.m.
    Status: Investigating
    Update: We have identified an issue with our Zendesk application loading for users. We believe we have identified the issue and are currently mitigating it. We are also assessing if this is impacting agent states for users, and what if any remediation is needed.

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Frequently Asked Questions - Assembled

Is there a Assembled outage?
The current status of Assembled is: Systems Active
Where can I find the official status page of Assembled?
The official status page for Assembled is here
How can I get notified if Assembled is down or experiencing an outage?
To get notified of any status changes to Assembled, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Assembled every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Assembled do?
This platform assists teams in managing customer support by forecasting demand, scheduling teams, and providing insights for improvement.

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