Time: Sept. 20, 2024, 1:58 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: April 29, 2024, 4:08 p.m.

Status: Monitoring

Update: We continue to monitor our background screening operations in Los Angeles County. We will provide updates as they become available.

Time: March 1, 2024, 11:05 p.m.

Status: Investigating

Update: On February 23rd, Los Angeles County removed the date of birth search field from its website and Public Access Terminals, throwing a wrench into background screening operations in the most populous county in the U.S. Our court runner partners have mobilized an all-hands-on-deck approach to address the changes. We created a task force with members of our senior leadership team and local LA researchers to continue to analyze how this change will impact screening in this area. As of today our court partners have visited 31 courthouses within the county, conducting rigorous testing of court terminals and engaging in in-depth discussions with court personnel to fully understand the situation and explore potential solutions. • LA County has officially removed the ability to perform searches based on date of birth, limiting us to name-based searches only. • Every court clerk we spoke with would not verify any personal identifying information (PII). • While case copies can be requested, the courts have limited bandwidth to process them, and the process varies from court to court. • Processing times vary significantly, ranging from immediate fulfillment to several weeks. We expect delays to worsen with increased requests. Most courts restrict daily individual requests to just 5 case copies, making it inefficient and not scalable. This is a complex issue, and finding a long-term solution will take time. We are investigating any and all avenues to determine effective and compliant solutions. We understand others may claim quick fixes, but care should be taken that such claims: are legitimate, lawful, and compliant, do not increase risk to your organization and your customers and are scalable long-term solutions. We're dedicated to finding effective ways to navigate this challenge. We've already implemented technology and data-driven solutions and we're continuing to seek further improvements. If you have any questions, please do not hesitate to reach out to Asurint’s Client Support Team.

Time: Feb. 21, 2024, 7:47 p.m.

Status: Investigating

Update: We have been made aware that effective close of business February 23, 2024, the Superior Court of Los Angeles County will no longer include the month and year of birth as criteria in its criminal name search engines. We are actively investigating to understand the impact to criminal background fulfillment and any possible changes needed. Please expect delays in background screening beginning 2/26/2024.

Time: April 29, 2024, 4:06 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Feb. 16, 2024, 4:49 p.m.

Status: Monitoring

Update: CBSV services will be down for scheduled maintenance on the following date : Beginning approximately 11:00 P.M. (ET) on Friday, February 23, 2024 until 6:00 A.M. (ET) Monday, February 26, 2024.

Time: Feb. 6, 2024, 2:38 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Feb. 5, 2024, 8:27 p.m.

Status: Monitoring

Update: We will continue to monitor for accessibility. https://www.abc27.com/pennsylvania/cyber-attack-shuts-down-pennsylvania-courts-website/

Time: Feb. 6, 2024, 8:36 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Feb. 5, 2024, 1:41 p.m.

Status: Monitoring

Update: We will continue to monitor and will expedite current orders as soon as the it becomes available.

Time: April 29, 2024, 3:58 p.m.

Status: Resolved

Update: Fulton County portals are back online, and we are processing through the backlog.

Time: March 8, 2024, 7:24 p.m.

Status: Monitoring

Update: At this time, the terminals in Fulton County are partially functional. We are actively working through the backlog and will share ETA updates as they become available.

Time: Feb. 8, 2024, 2:15 p.m.

Status: Monitoring

Update: As you may be aware, Fulton County's government system in Georgia recently fell victim to a cyberattack, resulting in the primary index being knocked offline. This incident has temporarily halted criminal background check investigations since the outage occurred on January 29, 2024. As of February 14th, the county is still experiencing significant system outages and errors, continuing the delays in background screening processes. We have been able to confirm the following information: • Case and sentencing information on the Public Access Terminals (PAT) remain unavailable. • Documents and imaging accessibility on PAT remains down. • Their systems are experiencing frequent timing out. • Hard files cannot be pulled due to restricted access level within the system. • Clerk – level access remains the same as public access. At this time, an approximate resolution date has not been provided by the County. Stay informed by checking the Fulton County website for updates: https://fultonclerk.org.

Time: Jan. 31, 2024, 4 p.m.

Status: Monitoring

Update: Fulton County is experiencing an unexpected county-wide IT outage that is currently affecting multiple. Initial indication was that the site may return to accessibility on February 5th, however it is still unavailable. We will continue to monitor but please expect delays.