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Is there an Guard outage?

Guard status: Systems Active

Last checked: 6 minutes ago

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Guard outages and incidents

Outage and incident data over the last 30 days for Guard.

There have been 2 outages or incidents for Guard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guard

Outlogger tracks the status of these components for Xero:

Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Data Classification Active
Data Security Policies Active
Guard Detect Active
Component Status
Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Active
Data Classification Active
Data Security Policies Active
Guard Detect Active

Latest Guard outages and incidents.

View the latest incidents for Guard and check for official updates:

Updates:

  • Time: Nov. 1, 2024, 5:22 a.m.
    Status: Resolved
    Update: Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.
  • Time: Nov. 1, 2024, 5:03 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.
  • Time: Nov. 1, 2024, 5:01 a.m.
    Status: Identified
    Update: We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.
  • Time: Nov. 1, 2024, 4:37 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com. Once we identify the root cause, we will provide more details.

Updates:

  • Time: Oct. 25, 2024, 5:23 p.m.
    Status: Resolved
    Update: Between 25-Oct-2024 at 9:50 AM UTC to 25-Oct-2024 at 4:52 PM UTC, we identified intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that impacted all Atlassian Guard cloud customers. The issue has been resolved and the service is operating normally.
  • Time: Oct. 25, 2024, 4:16 p.m.
    Status: Investigating
    Update: We continue to investigate the intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Atlassian Guard cloud customers. As the investigation proceeds, we will provide more updates.
  • Time: Oct. 25, 2024, 2:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide updates as we learn more.
  • Time: Oct. 25, 2024, 1:39 p.m.
    Status: Investigating
    Update: We are again investigating intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide more details within the next hour.
  • Time: Oct. 25, 2024, 12:20 p.m.
    Status: Monitoring
    Update: On 25-Oct-2024 at 9:50 AM UTC, we identified intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We have taken action to mitigate this issue and we are now monitoring it closely.
  • Time: Oct. 25, 2024, 11:37 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations, which are curerntly not loading. Guard Cloud customers are affected by this issue. We will provide more details once we identify the root cause.

Updates:

  • Time: Oct. 18, 2024, 5:38 p.m.
    Status: Resolved
    Update: Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group memberships in AdminHub for Confluence, Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally.
  • Time: Oct. 18, 2024, 2:09 p.m.
    Status: Identified
    Update: We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.

Updates:

  • Time: Aug. 26, 2024, 11:02 a.m.
    Status: Resolved
    Update: Between 02:35 UTC to 3:55 UTC on Aug 26, we experienced failing Identity sync for Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally. All affected Jira customers were synched with Identity and there is not need to wait 24h for a full sync.
  • Time: Aug. 26, 2024, 5:33 a.m.
    Status: Monitoring
    Update: The bug has been identified and fixed. However, it could take up to 24 hours since 03:55 UTC for the User and Group reflected correctly. As a workaround, you may need to perform a new User or Group change.
  • Time: Aug. 26, 2024, 5:29 a.m.
    Status: Investigating
    Update: Between 02:35 UTC and 03:55 UTC, due to bugs in Identity, some changes in users' and group settings were not reflected in Jira.

Updates:

  • Time: Aug. 21, 2024, 1:35 a.m.
    Status: Resolved
    Update: We have identified the root cause and have mitigated the problem. The issue has been resolved and the service is operating normally.
  • Time: Aug. 21, 2024, 12:09 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 21, 2024, 12:04 a.m.
    Status: Investigating
    Update: We are investigating an issue with Atlassian Guard billing marking as billable more users than expected that is impacting some Atlassian Guard customers. We will provide more details soon.

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Frequently Asked Questions - Guard

Is there a Guard outage?
The current status of Guard is: Systems Active
Where can I find the official status page of Guard?
The official status page for Guard is here
How can I get notified if Guard is down or experiencing an outage?
To get notified of any status changes to Guard, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guard every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guard do?
Atlassian Access provides centralized administration and enterprise-grade security for all Atlassian cloud products.

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