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Is there an Guard outage?

Guard status: Systems Active

Last checked: 8 minutes ago

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Guard outages and incidents

Outage and incident data over the last 30 days for Guard.

There have been 2 outages or incidents for Guard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guard

Outlogger tracks the status of these components for Xero:

Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Data Classification Active
Data Security Policies Active
Guard Detect Active
Component Status
Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Active
Data Classification Active
Data Security Policies Active
Guard Detect Active

Latest Guard outages and incidents.

View the latest incidents for Guard and check for official updates:

Updates:

  • Time: April 28, 2023, 3:07 p.m.
    Status: Resolved
    Update: Between 20/Apr/23 12:00 AM UTC to 28/Apr/23 6:00 PM UTC, we experienced a failure with the product subscription activation and reactivation functionality for Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: April 27, 2023, 8:10 p.m.
    Status: Identified
    Update: We're still working on the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. As mentioned, we have identified the root cause and applied the fix for some affected customers.
  • Time: April 27, 2023, 4:57 p.m.
    Status: Identified
    Update: We continue to work on resolving the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. We have identified the root cause and applied the fix for some affected customers. Expect recovery shortly.
  • Time: April 27, 2023, 3:49 p.m.
    Status: Investigating
    Update: We are investigating an issue with licensing subscription activation and reactivation that is impacting some Atlassian Access Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: April 28, 2023, 3:07 p.m.
    Status: Resolved
    Update: Between 20/Apr/23 12:00 AM UTC to 28/Apr/23 6:00 PM UTC, we experienced a failure with the product subscription activation and reactivation functionality for Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: April 27, 2023, 8:10 p.m.
    Status: Identified
    Update: We're still working on the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. As mentioned, we have identified the root cause and applied the fix for some affected customers.
  • Time: April 27, 2023, 4:57 p.m.
    Status: Identified
    Update: We continue to work on resolving the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. We have identified the root cause and applied the fix for some affected customers. Expect recovery shortly.
  • Time: April 27, 2023, 3:49 p.m.
    Status: Investigating
    Update: We are investigating an issue with licensing subscription activation and reactivation that is impacting some Atlassian Access Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Feb. 27, 2023, 9:52 a.m.
    Status: Resolved
    Update: Between 08:20 UTC to 09:30 UTC, we experienced degraded performance on new account signups for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Atlas, and Compass. The issue has been resolved and the service is operating normally.
  • Time: Feb. 27, 2023, 9:36 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Feb. 27, 2023, 9:52 a.m.
    Status: Resolved
    Update: Between 08:20 UTC to 09:30 UTC, we experienced degraded performance on new account signups for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Atlas, and Compass. The issue has been resolved and the service is operating normally.
  • Time: Feb. 27, 2023, 9:36 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Dec. 19, 2022, 7:55 a.m.
    Status: Resolved
    Update: Between 3:35 to 7:10 UTC, we experienced a Billing and Provisioning issue for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: Dec. 19, 2022, 7:55 a.m.
    Status: Resolved
    Update: Between 3:35 to 7:10 UTC, we experienced a Billing and Provisioning issue for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: Dec. 19, 2022, 5:52 a.m.
    Status: Investigating
    Update: We have identified an issue which is impacting Billing and Provisioning. We will provide more details once we identify the root cause.
  • Time: Dec. 19, 2022, 5:52 a.m.
    Status: Investigating
    Update: We have identified an issue which is impacting Billing and Provisioning. We will provide more details once we identify the root cause.
  • Time: Dec. 19, 2022, 4:38 a.m.
    Status: Investigating
    Update: We are currently investigating errors when deactivating managed accounts for Atlassian Access customers. We will provide more details once we identify the root cause
  • Time: Dec. 19, 2022, 4:38 a.m.
    Status: Investigating
    Update: We are currently investigating errors when deactivating managed accounts for Atlassian Access customers. We will provide more details once we identify the root cause

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Frequently Asked Questions - Guard

Is there a Guard outage?
The current status of Guard is: Systems Active
Where can I find the official status page of Guard?
The official status page for Guard is here
How can I get notified if Guard is down or experiencing an outage?
To get notified of any status changes to Guard, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guard every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guard do?
Atlassian Access provides centralized administration and enterprise-grade security for all Atlassian cloud products.

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