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Is there an Guard outage?

Guard status: Systems Active

Last checked: 7 minutes ago

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Guard outages and incidents

Outage and incident data over the last 30 days for Guard.

There have been 2 outages or incidents for Guard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guard

Outlogger tracks the status of these components for Xero:

Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Data Classification Active
Data Security Policies Active
Guard Detect Active
Component Status
Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Active
Data Classification Active
Data Security Policies Active
Guard Detect Active

Latest Guard outages and incidents.

View the latest incidents for Guard and check for official updates:

Updates:

  • Time: Dec. 4, 2023, 5:15 p.m.
    Status: Resolved
    Update: The systems are stable after the fix and monitoring for a specified duration
  • Time: Dec. 4, 2023, 4:59 p.m.
    Status: Monitoring
    Update: The issue was identified and a fix implemented. We are monitoring currently.
  • Time: Dec. 4, 2023, 4:54 p.m.
    Status: Identified
    Update: We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet
  • Time: Dec. 4, 2023, 4:43 p.m.
    Status: Identified
    Update: Including Atlassian Developer
  • Time: Dec. 4, 2023, 4:33 p.m.
    Status: Identified
    Update: We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

Updates:

  • Time: Oct. 24, 2023, 10:01 a.m.
    Status: Resolved
    Update: Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Atlassian Access notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved and the service is operating normally.
  • Time: Oct. 24, 2023, 7:47 a.m.
    Status: Identified
    Update: We have identified the issue and a fix is currently being implemented. We expect this issue to be resolved shortly.
  • Time: Oct. 24, 2023, 6:48 a.m.
    Status: Identified
    Update: We identified that the mitigation method doesn't fix the issue in some affected Cloud instances. We are continuing with the investigation.
  • Time: Oct. 24, 2023, 6:15 a.m.
    Status: Monitoring
    Update: We have mitigated the problem. We are now monitoring this closely. Please contact us at https://support.atlassian.com/contact/ if you are still facing issues with email domain verification.
  • Time: Oct. 24, 2023, 5:04 a.m.
    Status: Identified
    Update: We continue to work on resolving the issue with domain verification. We have identified the root cause and expect recovery shortly.
  • Time: Oct. 24, 2023, 2:44 a.m.
    Status: Investigating
    Update: The investigation is still ongoing. We are working on a mitigation.
  • Time: Oct. 24, 2023, 1:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are aware that this incident is impacting custom email configuration and some Jira notifications are being sent with the default email address instead of the configured custom email. We will provide more details in the next hour.
  • Time: Oct. 24, 2023, 12:22 a.m.
    Status: Investigating
    Update: We are investigating an issue with emails that have been sent out to admins stating domain verification is failing. We will provide more details within the next hour.

Updates:

  • Time: Oct. 24, 2023, 10:01 a.m.
    Status: Resolved
    Update: Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Atlassian Access notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved and the service is operating normally.
  • Time: Oct. 24, 2023, 7:47 a.m.
    Status: Identified
    Update: We have identified the issue and a fix is currently being implemented. We expect this issue to be resolved shortly.
  • Time: Oct. 24, 2023, 6:48 a.m.
    Status: Identified
    Update: We identified that the mitigation method doesn't fix the issue in some affected Cloud instances. We are continuing with the investigation.
  • Time: Oct. 24, 2023, 6:15 a.m.
    Status: Monitoring
    Update: We have mitigated the problem. We are now monitoring this closely. Please contact us at https://support.atlassian.com/contact/ if you are still facing issues with email domain verification.
  • Time: Oct. 24, 2023, 5:04 a.m.
    Status: Identified
    Update: We continue to work on resolving the issue with domain verification. We have identified the root cause and expect recovery shortly.
  • Time: Oct. 24, 2023, 2:44 a.m.
    Status: Investigating
    Update: The investigation is still ongoing. We are working on a mitigation.
  • Time: Oct. 24, 2023, 1:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are aware that this incident is impacting custom email configuration and some Jira notifications are being sent with the default email address instead of the configured custom email. We will provide more details in the next hour.
  • Time: Oct. 24, 2023, 12:22 a.m.
    Status: Investigating
    Update: We are investigating an issue with emails that have been sent out to admins stating domain verification is failing. We will provide more details within the next hour.

Updates:

  • Time: Sept. 19, 2023, 7:23 a.m.
    Status: Resolved
    Update: Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
  • Time: Sept. 19, 2023, 5:45 a.m.
    Status: Monitoring
    Update: Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.
  • Time: Sept. 19, 2023, 4:56 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.
  • Time: Sept. 19, 2023, 3:08 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Atlassian Access Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Sept. 19, 2023, 7:23 a.m.
    Status: Resolved
    Update: Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
  • Time: Sept. 19, 2023, 5:45 a.m.
    Status: Monitoring
    Update: Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.
  • Time: Sept. 19, 2023, 4:56 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.
  • Time: Sept. 19, 2023, 3:08 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Atlassian Access Cloud customers. We will provide more details within the next hour.

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Frequently Asked Questions - Guard

Is there a Guard outage?
The current status of Guard is: Systems Active
Where can I find the official status page of Guard?
The official status page for Guard is here
How can I get notified if Guard is down or experiencing an outage?
To get notified of any status changes to Guard, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guard every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guard do?
Atlassian Access provides centralized administration and enterprise-grade security for all Atlassian cloud products.

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