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Is there an Guard outage?

Guard status: Systems Active

Last checked: 5 minutes ago

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Guard outages and incidents

Outage and incident data over the last 30 days for Guard.

There have been 2 outages or incidents for Guard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guard

Outlogger tracks the status of these components for Xero:

Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Data Classification Active
Data Security Policies Active
Guard Detect Active
Component Status
Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Active
Data Classification Active
Data Security Policies Active
Guard Detect Active

Latest Guard outages and incidents.

View the latest incidents for Guard and check for official updates:

Updates:

  • Time: Sept. 12, 2023, 2:22 a.m.
    Status: Resolved
    Update: This incident has been resolved. Service provider entity URL and the Service provider assertion consumer service URL are displayed correctly now.
  • Time: Sept. 12, 2023, 1:36 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 12, 2023, 1:34 a.m.
    Status: Identified
    Update: We have identified an issue where the Service provider entity URL and the Service provider assertion consumer service URL are not visible in the SAML SSO configuration wizard. We have identified the root cause and are now working to fix it.

Updates:

  • Time: Aug. 22, 2023, 1:08 a.m.
    Status: Resolved
    Update: We have resolved a case of degraded performance for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Aug. 22, 2023, 1:08 a.m.
    Status: Resolved
    Update: We have resolved a case of degraded performance for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Aug. 17, 2023, 9:15 p.m.
    Status: Resolved
    Update: Google pushed updates for their Admin API that should resolve the group provisioning scope bad state. Any paused sync can be resumed, to restore functionality.
  • Time: Aug. 17, 2023, 8:44 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the group deletions and have mitigated the problem. We are now monitoring closely. If this believe the issue has not been resolved for you, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/
  • Time: Aug. 16, 2023, 11:31 a.m.
    Status: Monitoring
    Update: We are still investigating the recurring issue where Google Workspace is intermittently deleting groups from Atlassian Sites. This incident impacts the permissions and access to products. Our team is actively engaged in determining the cause of these erroneous deletions by Google Workspace integration and is working on a solution to prevent any future occurrences. If this situation has affected you and you require a fix, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/
  • Time: Aug. 15, 2023, 5:57 p.m.
    Status: Monitoring
    Update: We identified a reoccurrence with Google Workspace sporadically removing groups from instances. This affects permissions and access to product instances. Our team is working to restore Google's incorrectly deleted settings and prevent further occurrences. In case you are affected and need restoration, contact Atlassian Support.
  • Time: Aug. 15, 2023, 1:01 p.m.
    Status: Monitoring
    Update: Updating affected components
  • Time: Aug. 15, 2023, 12:59 p.m.
    Status: Monitoring
    Update: Confluence and Jira customers should no longer face any issues in accessing their Atlassian Sites. We are actively investigating the root cause of the problem to provide a permanent fix.
  • Time: Aug. 15, 2023, 10:47 a.m.
    Status: Identified
    Update: Update: highlighting affected components
  • Time: Aug. 15, 2023, 10:46 a.m.
    Status: Identified
    Update: We're addressing an issue causing sporadic removal of synced groups from Cloud sites in Google Workspace. This is affecting permissions and access to projects. Our team is working to restore settings and prevent further occurrences. This is a recurrence of the issue reported on August 10, 2023. Apologies for any inconvenience.

Updates:

  • Time: Aug. 17, 2023, 9:15 p.m.
    Status: Resolved
    Update: Google pushed updates for their Admin API that should resolve the group provisioning scope bad state. Any paused sync can be resumed, to restore functionality.
  • Time: Aug. 17, 2023, 8:44 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the group deletions and have mitigated the problem. We are now monitoring closely. If this believe the issue has not been resolved for you, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/
  • Time: Aug. 16, 2023, 11:31 a.m.
    Status: Monitoring
    Update: We are still investigating the recurring issue where Google Workspace is intermittently deleting groups from Atlassian Sites. This incident impacts the permissions and access to products. Our team is actively engaged in determining the cause of these erroneous deletions by Google Workspace integration and is working on a solution to prevent any future occurrences. If this situation has affected you and you require a fix, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/
  • Time: Aug. 15, 2023, 5:57 p.m.
    Status: Monitoring
    Update: We identified a reoccurrence with Google Workspace sporadically removing groups from instances. This affects permissions and access to product instances. Our team is working to restore Google's incorrectly deleted settings and prevent further occurrences. In case you are affected and need restoration, contact Atlassian Support.
  • Time: Aug. 15, 2023, 1:01 p.m.
    Status: Monitoring
    Update: Updating affected components
  • Time: Aug. 15, 2023, 12:59 p.m.
    Status: Monitoring
    Update: Confluence and Jira customers should no longer face any issues in accessing their Atlassian Sites. We are actively investigating the root cause of the problem to provide a permanent fix.
  • Time: Aug. 15, 2023, 10:47 a.m.
    Status: Identified
    Update: Update: highlighting affected components
  • Time: Aug. 15, 2023, 10:46 a.m.
    Status: Identified
    Update: We're addressing an issue causing sporadic removal of synced groups from Cloud sites in Google Workspace. This is affecting permissions and access to projects. Our team is working to restore settings and prevent further occurrences. This is a recurrence of the issue reported on August 10, 2023. Apologies for any inconvenience.

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Frequently Asked Questions - Guard

Is there a Guard outage?
The current status of Guard is: Systems Active
Where can I find the official status page of Guard?
The official status page for Guard is here
How can I get notified if Guard is down or experiencing an outage?
To get notified of any status changes to Guard, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guard every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guard do?
Atlassian Access provides centralized administration and enterprise-grade security for all Atlassian cloud products.