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Is there an Atlassian Support outage?

Atlassian Support status: Systems Active

Last checked: 11 minutes ago

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Atlassian Support outages and incidents

Outage and incident data over the last 30 days for Atlassian Support.

There have been 0 outages or incidents for Atlassian Support in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Atlassian Support

Outlogger tracks the status of these components for Xero:

API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active
Component Status
API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active

Latest Atlassian Support outages and incidents.

View the latest incidents for Atlassian Support and check for official updates:

Updates:

  • Time: April 13, 2023, 11:01 p.m.
    Status: Resolved
    Update: Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian.com. The issue has now been resolved and the service is operating normally. Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
  • Time: April 13, 2023, 10:45 p.m.
    Status: Investigating
    Update: Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian.com. The issue has now been resolved and the service is operating normally. Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
  • Time: April 13, 2023, 7:20 p.m.
    Status: Investigating
    Update: We are still investigating the issue with Atlassian Support. If you are unable to open a support ticket during this time please use the page https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html
  • Time: April 13, 2023, 4:59 p.m.
    Status: Investigating
    Update: We are still investigating this issue. During this time you might not be able to open a support ticket. If you need help, please navigate to https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html
  • Time: April 13, 2023, 3:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 13, 2023, 2:58 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Atlassian Support and correlated services. Some customers may experience slowness or errors during ticket creation.

Updates:

  • Time: March 22, 2023, 8:13 p.m.
    Status: Resolved
    Update: Knowledge Base and Documentation Search Outage is Resolved.
  • Time: March 22, 2023, 6:48 p.m.
    Status: Monitoring
    Update: A patch has been applied to search with positive results. We will continue to monitor.
  • Time: March 22, 2023, 6:33 p.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors for ALL Atlassian Support Knowledge Base and Documentation users. Root cause looks to be a rotation of API keys. The affected Keys are being updated.

Updates:

  • Time: March 15, 2023, 3:27 p.m.
    Status: Resolved
    Update: From approximately 14:00 to 15:00 UTC, some support tickets were wrongly reporting the 'Resolved' status when viewed from our Support Channel. The issue was caused by a corrupted cache in our support application and everything should be correct by now.
  • Time: March 15, 2023, 2:57 p.m.
    Status: Investigating
    Update: When viewed through our support channel, some open tickets will be displayed on the "Resolved" status. We're currently investigating this issue and will post more updates soon.

Updates:

  • Time: Feb. 16, 2023, 8:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 16, 2023, 7:55 p.m.
    Status: Investigating
    Update: Email Preferences Center is currently experiencing intermittent issues. We're currently investigating the issue.

Updates:

  • Time: Jan. 18, 2023, 11:37 a.m.
    Status: Resolved
    Update: The incident has been resolved. If attachments that were uploaded between 08:12 UTC and 09:53 UTC on 18-Jan-2023 are not appearing on your Atlassian support ticket, please re-upload the attachment(s) to your support ticket again.
  • Time: Jan. 18, 2023, 10:44 a.m.
    Status: Monitoring
    Update: The incident has been resolved and our engineering teams are actively monitoring this situation.
  • Time: Jan. 18, 2023, 9:40 a.m.
    Status: Investigating
    Update: At the moment, it is not possible to download or view attachments on support tickets. There is an issue with the attachments service on support.atlassian.com. Users are shown an error message "Something went wrong!" and attachments are not loading. Please be advised that this issue only affects support.atlassian.com. Jira Service Management attachment services are working as expected. Our internal services teams are actively working on this incident - they have identified the faulty service and are working towards a resolution. We'll send the next update within the next 4 hours.

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Frequently Asked Questions - Atlassian Support

Is there a Atlassian Support outage?
The current status of Atlassian Support is: Systems Active
Where can I find the official status page of Atlassian Support?
The official status page for Atlassian Support is here
How can I get notified if Atlassian Support is down or experiencing an outage?
To get notified of any status changes to Atlassian Support, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlassian Support every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlassian Support do?
Access Atlassian Support for community resources and find answers, support, and inspiration from other users. Monitor the health of cloud services and products.

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